Who isCoppergate International?

Here's what one Relocation Management Company says...

“I believe that what Coppergate brings to the table is unique. I love the online tool that the consultants use. It leaves very little or – better said – NO room for errors. I like the fact that our transferees are really in great hands with the Coppergate team. I have enjoyed using your services with my assignees coming into the U.S.”

- Consultant

In fact...

Coppergate is the company that

98% of transferees surveyed

would recommend.

How do we achieve this outstanding satisfaction rating?

We understand your needs and have built the tools to help you do your job successfully.

Ability to support your company's needs

Localized information available anytime online

Unique online capabilities

Advanced tracking software

Proven track record

Why Coppergate?

Ability to support your company's needs

Geographically

Task-specifically

Why Coppergate?

Why Coppergate?

Superior localized information

Presented in-person

Certified Destination Consultants

Available anytime online

Why Coppergate?

Convenient access 24/7

Comprehensive information

Unique online capabilities

Why Coppergate?

Convenient online access

Real-time updates

Status of the relocation

Advanced tracking

Why Coppergate?

Consistently complimentary feedback and repeat business from clients

Proven track record

Our Clients

Selection of Our Clients

Coppergate Experience

Coppergate Experience

We began from a team of professionals who have each been through the

transferee experience.

Coppergate Experience

Our processes have evolved as we proactively create solutions based on the

real needs of our clients.

Coppergate Experience

We consistently stay ahead of market trends with valuable technological solutions and personalized service.

Key Support Locations

We’re everywhere you need us!

What makes our service delivery so unique to Coppergate?

Everything’s taken care of. Everything.

he highest standard of service is what each client can expect from Coppergate International.

• Pre-Arrival Assistance

• Relocation Guide & Meeting

• Home Finding / Realty Management

• Settling-In Services

• Education Counseling

• Departure Services

estination Services

e remain focused on our clients' needs and convenience.

Destination Services

Available 24/7 across time zones.

Transferees will never be left to worry, wonder or waste valuable time again.

Simply put, we make it simple to find a new home.

Our real estate professionals have a proven track record for unparalleled service.

Destination Services

Unlike any other Destination Service Provider, Coppergate provides equal resources to the spouse:

• Support throughout the relocation • Fosters a successful family relocation

Destination Services

Coppergate ProcessesDestination Services Consultant Workflow

Issue Resolution Workflow

Fast Implementation

(Reference Handout)

Internal Training & MetricsThree Levels of Documented Processes

DSC Manual

Operations Manual

Employee Handbook

Weekly Round-ups

Quarterly Reviews

Company PersonnelCorporate Office (Full-time)Kerrie Wiseman - Managing DirectorLouise Taheny - Operations Director Claire Ashwell – Director of FinanceRebecca Matheus - Destination Services ManagerCharlotte Oxley –Executive AssistantJohn Wiseman –Manager of Research

(100+) Nationwide Destination Services Consultants (DSC)

nline Tools

uperior, unique online utilities to keep up with all of your transferees with the click of a mouse.

The best way to check on the progress of transferees online, 24/7.

Online Tools

Unrivaled Relocation Guide

Covers every aspect of what transferees can expect, available anytime online.

Online Tools

Reporting CapabilitiesCustomized for each client

Reporting available for each stage of the relocation

Real time status updates

Evaluation feedback on individuals and companies

Our ultimate goal is to keep transferees happy, clients informed, and everyone productive.

et's take a look at an example of Coppergate's work

The Situation:Graebel employed Coppergate to:

Increase service to their clients

Without increasing cost factors or changing internal protocol

Our Goals:Ensure a smooth transition

Maintain high levels of communication between CRM & consultants

Increase their comfort level & knowledge of our services

The Impact:Graebel no longer relies on one sole supplier

They now have more options and services to offer clients, including our unique online capabilities

The Payoff:Feedback from transferees has been excellent, which assists Graebel with the retention of key accounts

Graebel CRMs have increased comfort levels working with Coppergate's superior capabilities and service levels

hank you for your time!