Coppergate Presentation
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Transcript of Coppergate Presentation
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Who isCoppergate International?
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Here's what one Relocation Management Company says...
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“I believe that what Coppergate brings to the table is unique. I love the online tool that the consultants use. It leaves very little or – better said – NO room for errors. I like the fact that our transferees are really in great hands with the Coppergate team. I have enjoyed using your services with my assignees coming into the U.S.”
- Consultant
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In fact...
Coppergate is the company that
98% of transferees surveyed
would recommend.
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How do we achieve this outstanding satisfaction rating?
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We understand your needs and have built the tools to help you do your job successfully.
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Ability to support your company's needs
Localized information available anytime online
Unique online capabilities
Advanced tracking software
Proven track record
Why Coppergate?
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Ability to support your company's needs
Geographically
Task-specifically
Why Coppergate?
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Why Coppergate?
Superior localized information
Presented in-person
Certified Destination Consultants
Available anytime online
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Why Coppergate?
Convenient access 24/7
Comprehensive information
Unique online capabilities
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Why Coppergate?
Convenient online access
Real-time updates
Status of the relocation
Advanced tracking
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Why Coppergate?
Consistently complimentary feedback and repeat business from clients
Proven track record
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Our Clients
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Selection of Our Clients
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Coppergate Experience
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Coppergate Experience
We began from a team of professionals who have each been through the
transferee experience.
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Coppergate Experience
Our processes have evolved as we proactively create solutions based on the
real needs of our clients.
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Coppergate Experience
We consistently stay ahead of market trends with valuable technological solutions and personalized service.
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Key Support Locations
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We’re everywhere you need us!
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What makes our service delivery so unique to Coppergate?
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Everything’s taken care of. Everything.
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he highest standard of service is what each client can expect from Coppergate International.
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• Pre-Arrival Assistance
• Relocation Guide & Meeting
• Home Finding / Realty Management
• Settling-In Services
• Education Counseling
• Departure Services
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estination Services
e remain focused on our clients' needs and convenience.
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Destination Services
Available 24/7 across time zones.
Transferees will never be left to worry, wonder or waste valuable time again.
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Simply put, we make it simple to find a new home.
Our real estate professionals have a proven track record for unparalleled service.
Destination Services
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Unlike any other Destination Service Provider, Coppergate provides equal resources to the spouse:
• Support throughout the relocation • Fosters a successful family relocation
Destination Services
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Coppergate ProcessesDestination Services Consultant Workflow
Issue Resolution Workflow
Fast Implementation
(Reference Handout)
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Internal Training & MetricsThree Levels of Documented Processes
DSC Manual
Operations Manual
Employee Handbook
Weekly Round-ups
Quarterly Reviews
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Company PersonnelCorporate Office (Full-time)Kerrie Wiseman - Managing DirectorLouise Taheny - Operations Director Claire Ashwell – Director of FinanceRebecca Matheus - Destination Services ManagerCharlotte Oxley –Executive AssistantJohn Wiseman –Manager of Research
(100+) Nationwide Destination Services Consultants (DSC)
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nline Tools
uperior, unique online utilities to keep up with all of your transferees with the click of a mouse.
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The best way to check on the progress of transferees online, 24/7.
Online Tools
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Unrivaled Relocation Guide
Covers every aspect of what transferees can expect, available anytime online.
Online Tools
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Reporting CapabilitiesCustomized for each client
Reporting available for each stage of the relocation
Real time status updates
Evaluation feedback on individuals and companies
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Our ultimate goal is to keep transferees happy, clients informed, and everyone productive.
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et's take a look at an example of Coppergate's work
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The Situation:Graebel employed Coppergate to:
Increase service to their clients
Without increasing cost factors or changing internal protocol
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Our Goals:Ensure a smooth transition
Maintain high levels of communication between CRM & consultants
Increase their comfort level & knowledge of our services
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The Impact:Graebel no longer relies on one sole supplier
They now have more options and services to offer clients, including our unique online capabilities
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The Payoff:Feedback from transferees has been excellent, which assists Graebel with the retention of key accounts
Graebel CRMs have increased comfort levels working with Coppergate's superior capabilities and service levels
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hank you for your time!
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