PRESENTSSession On Conflict Management

At Delhi University, North Campus

CONCEPTUALIZED BY

Prof. S.C Kapoor

Mr. Gaurav Vashisht

BIRTH

DIAGNOSE

FAILURE

CAUSE CONSEQUENCE

MAY PROVIDE PERMANENT BERTH

“ANTAGONISTIC INTERACTION IN WHICH ONE PARTY ATTEMPTS TO THWART THE INTENTIONS

OR GOALS OF ANOTHER “

A Process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

CONFLICT

WHY CONFLICT?

Occurs When People working interacting, living together disagree on each others way of working to achieve personnel as well as organizational goal

C-C-I-R-CCRUCIAL CONCERNS IN RESOLVING CONFLICTS

Cause – Need – Seed – Breed –Greed – Creed – Bleed - Deed

A Description: Dew – To Few New

Never Knew-Motive-Led to Destruction: The Mahabharat’s Lesson

Draupti ,Duryodhan , Karan, Dhartratstra,Yudhister,Bheesam, Kunti,Gandhari,Shakuni,or krishna

Where were the seeds ,and who Nurtured?

Persons - Stage - Style - Result

Duryodhan Childhood Greed, Hate, Empty Mind

Aggression

Shakuni Adolescent Logic Frustration

Limitation Destruction

In Mahabharat all strategies failed, Though applied with judicious Mix of Intelligence, Motivation, Rational, Logic Consequence of Destruction- Picture Focused, But Failed

“Horizon is not the End, Learn to look Beyond the Horizon”

Five Strategies To Handle Conflicts

The Turtle (Withdrawing)

Teddy Bear (Smoothing)

The Fox (Compromising)

Contd.

The Shark (Attack-Attack)

The Owl(Supportive Confrontation)

INTERPERSONAL CONFLICT

Conflict between two persons

INTERGROUP CONFLICT

Conflict between different groups within the same department / divisions or other departments / divisions

TYPES OF CONFLICT

SOURCES OF CONFLICT

PERSONALITY CLASHES

Not everyone thinks, deals, looks or acts alike. All these cause conflict. At times these conflicts are also a rich source of creative problem solving

THREAT TO STATUS

Status or the social rank of a person in a group is very important to many individuals. Conflict arises as individuals want to maintain a desired image

SOURCES OF CONFLICT (Contd.)

CONTRASTING PERCEPTIONS Each one of us hold different

perceptions of the same thing, depending on our past experiences. We perceive things as we want to perceive them. We fail to realize how the other person is perceiving it. Conflict may arise unless employees learn to see things as others see them and help others to do the same in reverse

SOURCES OF CONFLICT (Contd.)

ORGANIZATIONAL CHANGE

People hold differing views over the direction to take, routes to take and their likely success in the resources to be used and the probable outcomes

Roadblocks TO Resolving Conflict

Clashing Egos - Styles Of ConflictsName callingSarcasm/RidiculeInsulting Threatening BlamingInflexibilityDefensive body posturing/language

Key Components of Conflict Resolution:

Controlling emotional responses

Seeking understanding

Identifying needs and common interests

Seeking mutual benefit or purpose

Flexibility

Willingness to change

Agree to Disagree

Great Listening skills

Contd.

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