Case Study - IT Leadership Programme for Salford Royal NHS Foundation Trust, delivered by Ian Pettigrew (Kingfisher Coaching)

Whywastheprogrammerun?SalfordRoyalhadanumberofITleaderswhohadreceivedsupporttodeveloptheirtechnicalskills,butwerenowatapointintheircareerwheretheyneededtofurtherdeveloptheirleadershipskills.TheITLeadershipProgrammewasini@ated‘toequipleaderswiththenon-technicalskillstheyneedtoleadeffec@vely;tosetdirec@on,andtogetthebestoutofthemselvesandtheirteams.’

Approach:Theprogrammewasdesignednotasa‘trainingcourse’,butasanopportunityforthegrouptobeempoweredtolearnandgrowtogether,andtogrowasateam.

Asprepara@on,allpar@cipantscompletedthe‘Full34’GallupCliMonStrengthsFinderassessmentwhichrevealstheircompletestrengthsprofileandshowstherela@vedominanceofeachof34talentthemes.

Allpar@cipantsusedtheNHSLeadershipAcademyHealthcareleadershipmodel360degreefeedbacktooltogatherfeedbackfromtheirmanagerandarangeofpeers,directreports,andstakeholders.Theresul@ngfeedbackwasdeliveredduringafacilitatedsessionwhichestablishedasolidfounda@onfortheprogrammeasitprovidedpar@cipantswithaviewonwhotheyare(andhowtheysucceed)alongwithaveryhonestperspec@veontheirperformance.

�1

Theprogrammethencomprisedfivedaysspreadoverfivemonths,withthefollowingfocus:

Day1–Induc&on&understandingself–Introduc@onfromtheCIOonexpecta@onsofleaders;pa@entvoice(withexternalinput);howtolearn/reflec@veprac@se;howtogetthebestofyourself(playingtoyourstrengthsandmi@ga@ngyourweaknesses).

Day2–Leadingpeopleandteams–Understandinghowtodevelopahigh-performingteam;keyleadershipandmanagementskills:Se[ngdirec@onandexpecta@ons,providingfeedback&apprecia@ngpeople,havingchallengingconversa@ons,coachingskills,managingperformance,anddealingwithunderperformance

Day3–Leadingself–adeepdiveintoge[ngthebestofyourself,runasacollabora@velearningexercisewherethepar@cipantsiden@fiedtheirneedsbeforeworkingonthemasagroup.Thissessionaddressedanumberoftopics(e.g.produc@vity&flow,perfec@onism,procras@na@on,confidence)inawaythathelpsthepar@cipantstoaddresschangeatadeeperlevelthanatrainingcoursemight.

Day4–Leadinginanuncertainworld–keyleadershipskillsarounddealingwithchange,strategicthinking,innova@on,measuringimpact,anddrivingchangethats@cks.

Day5–Sustainability-Developingandsustainingpersonalresilience(inselfandothers),makingthelearnings@ckandensuringthatitcon@nuespost-programme.

Par@cipantsalsoworkedtogetherinsmallgroupsonprojectsthroughouttheprogramme.Thesewererealprojectsaddressingrealneeds,andweresetbytheseniorleadershipteam.Thisgavepar@cipantstheopportunitytoworkcloselytogetherandapplytheirnewskills.

Par6cipantfeedback:

�2

“The positivity and dialogue the programme has created is exceptional”

RACHEL DUNSCOMBE, CIO, SALFORD ROYAL NHS FOUNDATION TRUST

“Thisprogrammehasallowedmetogainagreaterunderstandingofmyself,mystrengthsandweaknesses,andhowIcanusethosetoleadthosearoundme.I’vegainedsomegreat@psandthingsthatIcanuseinmyday-to-dayworkinglifetobuildmeasaleader.”

“SinceIstartedthisprogramme,I’veiden@fiedmystrengthswhichhashelpedmetousethemmoreeffec@velyand-mostimportantly-appreciatethem.AndalsoappreciatethestrengthsofotherpeoplewhoI’mworkingwithormightlead.I’vemanagedtolearnalotbebertoreflectandtothinkmoreaboutmythoughtsandfeelings,tocelebrateachievements,andtointroducenewhabits,andIhavetheintenttocarryonlearning.”

�3

“I’vereallyenjoyedthe@methatIspentontheleadershipcourse;WhilstI’vealwaysthoughtthatIhadavoice,I’vegainedconfidencethroughoutthecourseandnowotherscanhearthatvoice.”

“Ienjoyedthecourse,ithasbeenreallybeneficial.IfoundthatIhadtalentsIdidn’trealise,andIfoundoutaboutmystrengthsandweaknessesandI’mnowfocusingmoreonmystrengthsratherthanmyweaknesses.”

“Ireallyenjoyedtheleadershipcourse,inpar@cularthe360feedbackwhichshowedmethatIwasdoingsomethingdecentanddoingthejobproperly,whichyoudon’talwaysrealise.Bepreparedfordeepemo@onallookingintoyoursoulwiththiscourse,anditisdefinitelyworthdoingandteachesyoualot.”

“I’veenjoyedtheprogrammeandlearnedalotaboutmyselfonthecourse,especiallymystrengthsandlesserstrengths(notweaknesses).I’llbeabletoapplymycoachingskillstodevelopbothmyselfandmembersofmyteam,andI’vemadegoodconnec@onswithcolleagues.”

“Theleadershipcoursehashelpedmeiden@fymystrengths,toputemphasisonthem,andtohelpiden@fystrengthsinotherpeople,andtousethemtomyadvantageandfortheadvantageoftheorganisa@on.”

Learningaboutmystrengthswasimportant,andhowagroupofpeoplewithmixedstrengthscanworkextremelywell.Understandingthatwearealldifferentandallhavealottocontribute.Iandeliveredacourseusinghisownlifeexperiencesasexamplesandwithtrueconvic@on.Thankyoufortheopportunitytobepartofthis.

Ifoundthiscoursehugelyinsigheul,thingsIthoughtIhadbeendoingok,mademere-evaluatethewayIapproachedthings.Ialsofoundthe360feedbackreallyinteres@ngastoseewhereyourstrengthsarecanonlybebeneficial.

ThecoursehasgivenmeabeberunderstandingofhowIworkandithasprovidedmewiththetoolstobecomeabebersupportmanager

�4

“I’vereallyenjoyedthefiveweeksofthiscourse;I’velearnedalotaboutmystrengthsandthattheyarenotactuallyweaknesses.I’velearnedhowtodealwiththingslikeprocras@na@onanddevelopmya[tudeandbehaviourtootherstobecomeabeberleader.”

“I’veenjoyedtakingpartinthecourse.ThemainthingI’vetakenawayisthestrengthsandweaknesses;howtousethemandtorecognisethemwithintheteams.”

“Ithoroughlyenjoyedit,andI’dgoasfarastosayit’soneofthebestI’veeverdone!Ifoundtheconceptofdeepevalua@onof“self”tohelpyouleadothersmoreeffec@velyveryinteres@ng,andthecontentcertainlywasn’tlimitedtoworklife.Ifeelmuchmoreconfidentaboutmyresponsibili@esasaleaderbothatworkandhomeandenjoyedmakingconnec@onswithIM&Tstaffacrossthedepartment.Ianwasbrilliant,hebackedupthefactswithreal-life,oMenhumorousexamplesandisclearlyverygoodathisjob!Alldowntothefactthatheisu@lising

hisstrengths!Thankyou!”

Encouragingmyselftobemoreself-analy@calallowsmetoworkinamoreefficientmanner,byfocusingonmystrengths

IthoroughlyenjoyedthiscourseandfeelthatIhaveimprovedasapersonbothinsideworkandinmypersonallifebecauseofit.I’vebeenonotherleadershipcourses,butthisonewasbyfarthebestatge[ngthemostoutofpeople.Abigpartofwhythiswasdifferentwasthesizeofthegroup(small)andthefactitwassointerac@ve.

Ianwasextremelyapproachableandwillingtohelpindividualssothatlearningcouldcon@nueinareasmorespecifictome.

Ithinkithasbeenmostusefultounderstandmyownstrengthsandthenbeingabletoiden@fythingsinotherpeople.WiththisknowledgeIbelievethatitshouldhelpmeleadmyteambeber.

IthinkIanwasexcellentinleadingthiscourse.Itwasn’teasybyanystretchoftheimagina@onbuteverybodytookpartwiththeinterac@vestylewhichmadeitenjoyableandmoremeaningfulforme.

SponsorFeedback:

RachelDunscombe,CIO–SalfordRoyalNHSFounda6onTrust:

Theprogrammewasallaboutmemberslearningaboutthemselves–andtheylearntalot!Ihavetalkedtoanumberofthemaboutwhattheyhavelearntandtheirreflec@ons.Theposi@vityanddialoguetheprogrammehascreatedisexcep@onal.ThanksIan–youhave“ac@vated”theteam.Ianprovidedanamazingleadershipprogrammeformyteams-givingthemconfidence,selfreflec@onandpu[ngabounceintheirstep.Ianhasanabilitytoworkwithindividualsandgroupstoreflectontheirstrengthsandlookathowtheycanleveragethem.Ilovedseeingthevideoattheend-lotsofsmilesandithasbroughttheteamscloser.ThanksIan!

DebbieMort,PMOManager–SalfordRoyalNHSFounda6onTrust:

IthasbeeninspiringtoseethegroupgrowanddevelopoverthecourseandIlookforwardtoseeingthiscon@nue.Ianwasafantas@cfacilitator,tailoringthecoursearoundthegroupmakingitveryspecifictotheirrequirements.IlookforwardtoworkingwithIanonfuturecoursesandseeinghimhelpotherstafftogrow.

IanPeJgrew,Director&Coach–KingfisherCoaching:

I’malwaysimpressedbythecapabilityanddedica@onofstaffintheNHS,andtheteamatSalfordRoyalNHSFTarenoexcep@on.IthasbeenaprivilegetodeliveraprogrammethathasbeendrivenbytheneedsoftheTrust,andhastakentheapproachoffacilita@ngthepar@cipants'learning,ratherthanbeingatrainingcourse.IwasdelightedtouseGallupStrengthsFinder(sothatpeopleknowmoreaboutwhotheyareandhowtogetthebestfromthemselves)alongsidetheNHSLeadershipAcademyHLM360feedbacktool(sothatpar@cipantsunderstoodtheimpacttheyhaveonothers,andhowtheythey’reperceivedbythosearoundthem).I’veseenthepar@cipantsgrowingthroughouttheprogrammeandI’mreallyproudofthem!

�5