Case Study - Kingfisher Coaching€¦ · Case Study - IT Leadership ... Salford Royal NHS...
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Case Study - IT Leadership Programme for Salford Royal NHS Foundation Trust, delivered by Ian Pettigrew (Kingfisher Coaching) Why was the programme run? Salford Royal had a number of IT leaders who had received support to develop their technical skills, but were now at a point in their career where they needed to further develop their leadership skills. The IT Leadership Programme was ini@ated ‘to equip leaders with the non-technical skills they need to lead effec@vely; to set direc@on, and to get the best out of themselves and their teams.’ Approach: The programme was designed not as a ‘training course’, but as an opportunity for the group to be empowered to learn and grow together, and to grow as a team. As prepara@on, all par@cipants completed the ‘Full 34’ Gallup CliMon StrengthsFinder assessment which reveals their complete strengths profile and shows the rela@ve dominance of each of 34 talent themes. All par@cipants used the NHS Leadership Academy Healthcare leadership model 360 degree feedback tool to gather feedback from their manager and a range of peers, direct reports, and stakeholders. The resul@ng feedback was delivered during a facilitated session which established a solid founda@on for the programme as it provided par@cipants with a view on who they are (and how they succeed) along with a very honest perspec@ve on their performance. 1
Transcript of Case Study - Kingfisher Coaching€¦ · Case Study - IT Leadership ... Salford Royal NHS...
Case Study - IT Leadership Programme for Salford Royal NHS Foundation Trust, delivered by Ian Pettigrew (Kingfisher Coaching)
Whywastheprogrammerun?SalfordRoyalhadanumberofITleaderswhohadreceivedsupporttodeveloptheirtechnicalskills,butwerenowatapointintheircareerwheretheyneededtofurtherdeveloptheirleadershipskills.TheITLeadershipProgrammewasini@ated‘toequipleaderswiththenon-technicalskillstheyneedtoleadeffec@vely;tosetdirec@on,andtogetthebestoutofthemselvesandtheirteams.’
Approach:Theprogrammewasdesignednotasa‘trainingcourse’,butasanopportunityforthegrouptobeempoweredtolearnandgrowtogether,andtogrowasateam.
Asprepara@on,allpar@cipantscompletedthe‘Full34’GallupCliMonStrengthsFinderassessmentwhichrevealstheircompletestrengthsprofileandshowstherela@vedominanceofeachof34talentthemes.
Allpar@cipantsusedtheNHSLeadershipAcademyHealthcareleadershipmodel360degreefeedbacktooltogatherfeedbackfromtheirmanagerandarangeofpeers,directreports,andstakeholders.Theresul@ngfeedbackwasdeliveredduringafacilitatedsessionwhichestablishedasolidfounda@onfortheprogrammeasitprovidedpar@cipantswithaviewonwhotheyare(andhowtheysucceed)alongwithaveryhonestperspec@veontheirperformance.
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Theprogrammethencomprisedfivedaysspreadoverfivemonths,withthefollowingfocus:
Day1–Induc&on&understandingself–Introduc@onfromtheCIOonexpecta@onsofleaders;pa@entvoice(withexternalinput);howtolearn/reflec@veprac@se;howtogetthebestofyourself(playingtoyourstrengthsandmi@ga@ngyourweaknesses).
Day2–Leadingpeopleandteams–Understandinghowtodevelopahigh-performingteam;keyleadershipandmanagementskills:Se[ngdirec@onandexpecta@ons,providingfeedback&apprecia@ngpeople,havingchallengingconversa@ons,coachingskills,managingperformance,anddealingwithunderperformance
Day3–Leadingself–adeepdiveintoge[ngthebestofyourself,runasacollabora@velearningexercisewherethepar@cipantsiden@fiedtheirneedsbeforeworkingonthemasagroup.Thissessionaddressedanumberoftopics(e.g.produc@vity&flow,perfec@onism,procras@na@on,confidence)inawaythathelpsthepar@cipantstoaddresschangeatadeeperlevelthanatrainingcoursemight.
Day4–Leadinginanuncertainworld–keyleadershipskillsarounddealingwithchange,strategicthinking,innova@on,measuringimpact,anddrivingchangethats@cks.
Day5–Sustainability-Developingandsustainingpersonalresilience(inselfandothers),makingthelearnings@ckandensuringthatitcon@nuespost-programme.
Par@cipantsalsoworkedtogetherinsmallgroupsonprojectsthroughouttheprogramme.Thesewererealprojectsaddressingrealneeds,andweresetbytheseniorleadershipteam.Thisgavepar@cipantstheopportunitytoworkcloselytogetherandapplytheirnewskills.
Par6cipantfeedback:
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“The positivity and dialogue the programme has created is exceptional”
RACHEL DUNSCOMBE, CIO, SALFORD ROYAL NHS FOUNDATION TRUST
“Thisprogrammehasallowedmetogainagreaterunderstandingofmyself,mystrengthsandweaknesses,andhowIcanusethosetoleadthosearoundme.I’vegainedsomegreat@psandthingsthatIcanuseinmyday-to-dayworkinglifetobuildmeasaleader.”
“SinceIstartedthisprogramme,I’veiden@fiedmystrengthswhichhashelpedmetousethemmoreeffec@velyand-mostimportantly-appreciatethem.AndalsoappreciatethestrengthsofotherpeoplewhoI’mworkingwithormightlead.I’vemanagedtolearnalotbebertoreflectandtothinkmoreaboutmythoughtsandfeelings,tocelebrateachievements,andtointroducenewhabits,andIhavetheintenttocarryonlearning.”
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“I’vereallyenjoyedthe@methatIspentontheleadershipcourse;WhilstI’vealwaysthoughtthatIhadavoice,I’vegainedconfidencethroughoutthecourseandnowotherscanhearthatvoice.”
“Ienjoyedthecourse,ithasbeenreallybeneficial.IfoundthatIhadtalentsIdidn’trealise,andIfoundoutaboutmystrengthsandweaknessesandI’mnowfocusingmoreonmystrengthsratherthanmyweaknesses.”
“Ireallyenjoyedtheleadershipcourse,inpar@cularthe360feedbackwhichshowedmethatIwasdoingsomethingdecentanddoingthejobproperly,whichyoudon’talwaysrealise.Bepreparedfordeepemo@onallookingintoyoursoulwiththiscourse,anditisdefinitelyworthdoingandteachesyoualot.”
“I’veenjoyedtheprogrammeandlearnedalotaboutmyselfonthecourse,especiallymystrengthsandlesserstrengths(notweaknesses).I’llbeabletoapplymycoachingskillstodevelopbothmyselfandmembersofmyteam,andI’vemadegoodconnec@onswithcolleagues.”
“Theleadershipcoursehashelpedmeiden@fymystrengths,toputemphasisonthem,andtohelpiden@fystrengthsinotherpeople,andtousethemtomyadvantageandfortheadvantageoftheorganisa@on.”
Learningaboutmystrengthswasimportant,andhowagroupofpeoplewithmixedstrengthscanworkextremelywell.Understandingthatwearealldifferentandallhavealottocontribute.Iandeliveredacourseusinghisownlifeexperiencesasexamplesandwithtrueconvic@on.Thankyoufortheopportunitytobepartofthis.
Ifoundthiscoursehugelyinsigheul,thingsIthoughtIhadbeendoingok,mademere-evaluatethewayIapproachedthings.Ialsofoundthe360feedbackreallyinteres@ngastoseewhereyourstrengthsarecanonlybebeneficial.
ThecoursehasgivenmeabeberunderstandingofhowIworkandithasprovidedmewiththetoolstobecomeabebersupportmanager
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“I’vereallyenjoyedthefiveweeksofthiscourse;I’velearnedalotaboutmystrengthsandthattheyarenotactuallyweaknesses.I’velearnedhowtodealwiththingslikeprocras@na@onanddevelopmya[tudeandbehaviourtootherstobecomeabeberleader.”
“I’veenjoyedtakingpartinthecourse.ThemainthingI’vetakenawayisthestrengthsandweaknesses;howtousethemandtorecognisethemwithintheteams.”
“Ithoroughlyenjoyedit,andI’dgoasfarastosayit’soneofthebestI’veeverdone!Ifoundtheconceptofdeepevalua@onof“self”tohelpyouleadothersmoreeffec@velyveryinteres@ng,andthecontentcertainlywasn’tlimitedtoworklife.Ifeelmuchmoreconfidentaboutmyresponsibili@esasaleaderbothatworkandhomeandenjoyedmakingconnec@onswithIM&Tstaffacrossthedepartment.Ianwasbrilliant,hebackedupthefactswithreal-life,oMenhumorousexamplesandisclearlyverygoodathisjob!Alldowntothefactthatheisu@lising
hisstrengths!Thankyou!”
Encouragingmyselftobemoreself-analy@calallowsmetoworkinamoreefficientmanner,byfocusingonmystrengths
IthoroughlyenjoyedthiscourseandfeelthatIhaveimprovedasapersonbothinsideworkandinmypersonallifebecauseofit.I’vebeenonotherleadershipcourses,butthisonewasbyfarthebestatge[ngthemostoutofpeople.Abigpartofwhythiswasdifferentwasthesizeofthegroup(small)andthefactitwassointerac@ve.
Ianwasextremelyapproachableandwillingtohelpindividualssothatlearningcouldcon@nueinareasmorespecifictome.
Ithinkithasbeenmostusefultounderstandmyownstrengthsandthenbeingabletoiden@fythingsinotherpeople.WiththisknowledgeIbelievethatitshouldhelpmeleadmyteambeber.
IthinkIanwasexcellentinleadingthiscourse.Itwasn’teasybyanystretchoftheimagina@onbuteverybodytookpartwiththeinterac@vestylewhichmadeitenjoyableandmoremeaningfulforme.
SponsorFeedback:
RachelDunscombe,CIO–SalfordRoyalNHSFounda6onTrust:
Theprogrammewasallaboutmemberslearningaboutthemselves–andtheylearntalot!Ihavetalkedtoanumberofthemaboutwhattheyhavelearntandtheirreflec@ons.Theposi@[email protected]–youhave“ac@vated”theteam.Ianprovidedanamazingleadershipprogrammeformyteams-givingthemconfidence,selfreflec@onandpu[ngabounceintheirstep.Ianhasanabilitytoworkwithindividualsandgroupstoreflectontheirstrengthsandlookathowtheycanleveragethem.Ilovedseeingthevideoattheend-lotsofsmilesandithasbroughttheteamscloser.ThanksIan!
DebbieMort,PMOManager–SalfordRoyalNHSFounda6onTrust:
IthasbeeninspiringtoseethegroupgrowanddevelopoverthecourseandIlookforwardtoseeingthiscon@nue.Ianwasafantas@cfacilitator,tailoringthecoursearoundthegroupmakingitveryspecifictotheirrequirements.IlookforwardtoworkingwithIanonfuturecoursesandseeinghimhelpotherstafftogrow.
IanPeJgrew,Director&Coach–KingfisherCoaching:
I’malwaysimpressedbythecapabilityanddedica@onofstaffintheNHS,andtheteamatSalfordRoyalNHSFTarenoexcep@on.IthasbeenaprivilegetodeliveraprogrammethathasbeendrivenbytheneedsoftheTrust,andhastakentheapproachoffacilita@ngthepar@cipants'learning,ratherthanbeingatrainingcourse.IwasdelightedtouseGallupStrengthsFinder(sothatpeopleknowmoreaboutwhotheyareandhowtogetthebestfromthemselves)alongsidetheNHSLeadershipAcademyHLM360feedbacktool(sothatpar@cipantsunderstoodtheimpacttheyhaveonothers,andhowtheythey’reperceivedbythosearoundthem).I’veseenthepar@cipantsgrowingthroughouttheprogrammeandI’mreallyproudofthem!
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