BRITTANY WALSH7086 Cobblestone Drive, Memphis, TN 38125

Cell: 901.628.2405brittanywalsh11@gmail.com

Unique employment mix including several years of Human Resource experience within the non-profit, technology, andmanufacturing sectors. Resourceful, conversational Spanish language skills. Employers would describe as impactful,resourceful, and service oriented.

SHRM PHR Certification (August 2016) * Recruitment & Staffing * HRIS * Training & Development * CompensationSalary Structures * Benefits Administration * Workforce Reengineering & Change Management Job Task Analysis *Performance Appraisals * Employee Retention * Employee Communications

10/2015 to 12/2015

AUTOZONE WORLD HEADQUARTERSMemphis, TN

Temporary Benefits SpecialistConducted benefits administration for 70,000 benefit-eligible employees. Answered employee questions regarding benefits and open enrollment and resolved any issues.Led a weekly open enrollment question and answer session with employees on benefit program updates. Served as a link between management and employees by handling questions, interpreting and administeringcontracts and helping resolve work-related problems.Reviewed federal and state laws to confirm and enforce company compliance.

12/2014 to 07/2015

AGAPE CHILD & FAMILY SERVICESMemphis, TN

Human Resources AssistantSupported and provided HR-related guidance to general management teams at 13 locations with a combined staffof approximately 50 employees.Contributed to a two-person team charged with establishing and implementing yearly salary increases.Managed a job-reclassification project.Conducted occupational research to determine if job titles were in syncwith workplace norms.Assisted with employee-performance issues.Wrote disciplinary reports and developed a strategy for resolution.Reviewed applicant resumes, managed application through interview process and collaborated on new-hireoffers.Articulated corporate policies and procedures to employees seeking clarification regarding payroll, disability,terminations, leaves of absence, and COBRA coverage issues.Created and delivered training PowerPoint presentations to workforce on various wellness and leadershipdevelopment initiatives.Regularly scheduled and conducted new-hire orientations.Participated in campus recruitment program.Managed 50 interns from various feeder programs and universities.Processed employee data for new hires and terminations.

04/2014 to 11/2014

SAMSUNG USAMemphis, TN, Nashville, TN

Training SpecialistDrove sales, increased category share, increased brand awareness, and influenced market share and mind-sharefor the client in a tactical environment by building key critical relationships with over 1500 retail associates at thestore level and up.Maintained current industry-specific detailed technical knowledge on Samsung product to provide 1 on 1, small,and large group training on assigned products.Created and distributed educational newsletters for 150 remote retail locations under 14 national retailers.Served as direct client contact on key product. Forged synergy by maintaining effective business relationships atall levels with a team-based culture of inclusion.Maintained highly visible presence in designated retail stores within assigned territory by creating and following a

PROFESSIONAL PROFILE

SKILLS SUMMARY

EXPERIENCE

consistent store visit schedule and inputed into assigned system monthly. 

09/2011 to 10/2013

APPLE INCGermantown, TN, Chicago, IL

Store Leader- HR FocusLaunched 3 key Apple products igniting over $2M in quarterly revenue; Led team training, collaborated withmarket leadership to align services and responsibilities with company values, communicated strategic goals forthe launch, continually motivated team to maintain focus on customer experience contributing to service rankingof 1 out of 7 in Market per customer responses.Promoted an open door policy by touching base with 3 team members per shift; Built relationship and rapportwith whole team on a one on one basis; Resulted in feedback sessions with each of the 100 person team at leastonce a month.Strategically built a team of 10 mentors within store to implement employee-owned development matrix withinstore team; Ensured there was 1 support person per 10 employees to support continued educational and careerobjectives.Motivated a team of 5 new employees to expert performance levels through competency based careercoaching; all 5 employees training leads and promoted within 6 months of hire.

08/2009 to 12/2009

TECHNICOLORMemphis, TN

Human Resources Intern

05/2009 to 08/2010

FEDEX WORLD HEADQUARTERSMemphis, TN

Human Resources Intern I & II

05/2008 to 08/2008

UNITED TECHNOLOGIES COMPANIESCollierville, TN

Human Resources Intern HR Specialist

Dec 2017MBA: HUMAN RESOURCESUniversity of Memphis, Memphis, TN

2011BBA: HUMAN RESOURCESHoward University, Washington DC

Sales Software: SalesforceHR Applications: ADP Payroll, SAP Navigation, PeopleSoftDesktop Publishing Software: Photoshop, Illustrator, VisioOperating Systems: Mac, Windows

Member, Society for Human Resources Management (SHRM)Member, International Business Fraternity of Delta Sigma Pi, Iota Rho Chapter 

EDUCATION

TECHNICAL SKILLS

PROFESSIONAL AFFILIATIONS