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Assertive Communication - Intro

Welcome

Your Facilitator

1 Aggressive, Non Assertive & Assertive

2 Rejecting Assertively

3 In Sum …

Contents

What is it?

“The way we communicate with others and with ourselves ultimately determines the quality of our lives."

Anthony Robbins

Exercise

Non Assertive Assertive Aggressive

Distinguishing Behaviours

Brainstorm amongst yourself the key distinguishing behaviours of the following:

Non AssertiveShy

QuietApologetic

ShakingWringing Hands

Not Making Eye ContactNervous

Giving up ResponsibilityHinting

Don’t stand up for themselvesAvoid Conflict

Afraid of Rejection

AggressivePointingShouting

Direct QuestioningDemanding

‘In Your Face’Exaggerated Actions

DominatingAttacking

Win at expense of othersSelfish

CollaborationBalance

AssertiveHonest

DecisiveSelf AwareConfident

DirectFair

RationalBold

Self AssuredRespectful

Words = 7%

Dr. Albert Mehrabian UCLA

Watch and observe?

Exercise

Role Play: Harold & Kumar

Look at the questions below based on the video clip you have just seen and discuss.

What did you observe about Harold’s behaviour?

What should Harold have done differently?

Now role play yourself using assertive responses.

Exercise

Role Play: Harold & Kumar

What did you observe about Harold’s behaviour?

What should Harold have done differently?

Now role play yourself using assertive responses.

RememberDon’t suddenly changeResults take time Don’t get extremeBe awareYou are only in control of your own emotions

Saying

SayingWithout

Some PointersDon’t Smile Stand up or ask them to sit down Give eye – contactInterrupt to avoid showing interest Pre-emptUse delaying tacticsYou have the right to say ‘No’

Saying

Exercise

Making Rejections Assertively

How would you say ‘No’ to the following when you are stretched in your current role?

Come up with some specific wording to say ‘No'.However Nevertheless

On the other hand AlternativelyEven so Perhaps

Nonetheless In addition

Answers to consider

Sometimes we have to agree!

Some Pointers

Agree, and discuss better planningUse the “You owe me one” responseStall with “I’ll get back to you”Give a time limitAgree, but disagree

In sum …

Aggression is not assertive.Don’t say no directlyGive reasonsDe - PersonaliseKeep CalmBe Aware

Any Questions?

"The only healthy communication style is assertive communication".

Jim Rohn

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