Bank Asia Credit Card

Presentation on

May 21, 2012

Session Speaker:Mohammad Ashiqur Rahman Himel

In-Charge, Customer ServiceCards Department

Bank Asia Limited

Service Service ExcellenceExcellence

Bank Asia Credit Card

Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

Bank Asia Credit Card

Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

Bank Asia Credit Card

Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

• Positive minded• Be smart• Define your clients• Consult and listen• Questioning• Be technical• Take ownership• Define your services• Make moment of magic

Bank Asia Credit Card

Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

Handle the person first, then the problem Apologize Show empathy Find a solution Offer compensation Follow up

Bank Asia Credit Card

Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

Provide solution against customer query. One stop service for the customers. THE CUSTOMER, who are paying our salary. If increase of service level 5% higher, It will make you 20% more profitability. Work for Green Banking Keep brand image. Follow the five minds.

Bank Asia Credit Card

Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards

1. Disciplined Mind

2. Synthesizing Mind

3. Innovative Mind

4. Respectful Mind

5. Ethical Mind

Bank Asia Credit Card

Thank YouThank You

Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards