ARO Training_21 05 2012@Service Excellence
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Transcript of ARO Training_21 05 2012@Service Excellence
Bank Asia Credit Card
Presentation on
May 21, 2012
Session Speaker:Mohammad Ashiqur Rahman Himel
In-Charge, Customer ServiceCards Department
Bank Asia Limited
Service Service ExcellenceExcellence
Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
• Positive minded• Be smart• Define your clients• Consult and listen• Questioning• Be technical• Take ownership• Define your services• Make moment of magic
Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
Handle the person first, then the problem Apologize Show empathy Find a solution Offer compensation Follow up
Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
Provide solution against customer query. One stop service for the customers. THE CUSTOMER, who are paying our salary. If increase of service level 5% higher, It will make you 20% more profitability. Work for Green Banking Keep brand image. Follow the five minds.
Bank Asia Credit Card
Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards
1. Disciplined Mind
2. Synthesizing Mind
3. Innovative Mind
4. Respectful Mind
5. Ethical Mind
Bank Asia Credit Card
Thank YouThank You
Presentation on : Service Excellence; May 21, 2012 (Monday)Anchor: Mohammad Ashiqur Rahman; Bank Asia Cards