Post on 01-Apr-2015
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BehaviouralInterviewing
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Recruitment ObjectivesTrying to predict the future
Questions
1. Will this person perform the job well?
2. Will this person fit in with this organisation?
3. Will this person stay a reasonable period of time?
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Recruitment Process
Scope the Role
Attract Applicants
Screen Applicants
SelectionActivities
Decision
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Recruitment Process
Scope the Role
Attract Applicants
Screen Applicants
SelectionActivities
Decision
InterviewsJob trialsPsychometric TestsAbility testsRole PlaysAssessment Centres
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Scoping The Role
• Job Description
– Describes the Job
• Person Specification
– Describes the person
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Scoping The Role
Job Description
• Purpose of job• Reporting Structure• Main tasks• Key Performance
Indicators
Person Specification
• Skills• Characteristics• Qualifications• Experience• Relevant to the job
ESSENTIAL v DESIRABLE
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Critical Behaviours Exercise
Consider one of the following jobs:
1. Customer Service Administrator
2. Sales Manager
3. Fitter
In pairs, spend 10 minutes identifying the critical personal requirements for the role.
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Effective Selection Methods
Perfect Selection
Random Selection0.0
1.0
0.5
Graphology
Unstructured Interview
Structured Interview (competency-based)
Assessment Centres (multiple selection tools)
Ability Tests/ Psychometrics/Job Trials
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The Right Person for the Job
and
The Right Job for the Person
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Interview Styles
Unstructured
• Informal• Inconsistent• Unfocused• “Gut feeling”• Not linked to the role• Risky!
Structured
• Professional• Consistent • Focused• Measured• Linked to job
requirements• Effective
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Preparation• Think abut the job:
– Job Description– Person Specification
• Think about the Applicant– CV / Application form
• Forestall interruptions– Telephone / location/time
• Questions– Factual– Behavioural– Hypothetical
• Other Considerations– Plan the interview– Seating arrangements– Refreshments– Information– Introductions– Tour
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Behavioural Interviewing
Create a behavioural profile
Focus on critical incidents
Hide your hand
Take your time
Make a list of key qualities
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End of Sample Course
Our full courses include use of DVD films, case studies, exercises and group work to facilitate learning.
Call us today for more information on 01980 624485 or email us at contact@access2hrservices.co.uk