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BehaviouralInterviewing

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Recruitment ObjectivesTrying to predict the future

Questions

1. Will this person perform the job well?

2. Will this person fit in with this organisation?

3. Will this person stay a reasonable period of time?

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Recruitment Process

Scope the Role

Attract Applicants

Screen Applicants

SelectionActivities

Decision

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Recruitment Process

Scope the Role

Attract Applicants

Screen Applicants

SelectionActivities

Decision

InterviewsJob trialsPsychometric TestsAbility testsRole PlaysAssessment Centres

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Scoping The Role

• Job Description

– Describes the Job

• Person Specification

– Describes the person

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Scoping The Role

Job Description

• Purpose of job• Reporting Structure• Main tasks• Key Performance

Indicators

Person Specification

• Skills• Characteristics• Qualifications• Experience• Relevant to the job

ESSENTIAL v DESIRABLE

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Critical Behaviours Exercise

Consider one of the following jobs:

1. Customer Service Administrator

2. Sales Manager

3. Fitter

In pairs, spend 10 minutes identifying the critical personal requirements for the role.

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Effective Selection Methods

Perfect Selection

Random Selection0.0

1.0

0.5

Graphology

Unstructured Interview

Structured Interview (competency-based)

Assessment Centres (multiple selection tools)

Ability Tests/ Psychometrics/Job Trials

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The Right Person for the Job

and

The Right Job for the Person

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Interview Styles

Unstructured

• Informal• Inconsistent• Unfocused• “Gut feeling”• Not linked to the role• Risky!

Structured

• Professional• Consistent • Focused• Measured• Linked to job

requirements• Effective

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Preparation• Think abut the job:

– Job Description– Person Specification

• Think about the Applicant– CV / Application form

• Forestall interruptions– Telephone / location/time

• Questions– Factual– Behavioural– Hypothetical

• Other Considerations– Plan the interview– Seating arrangements– Refreshments– Information– Introductions– Tour

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Behavioural Interviewing

Create a behavioural profile

Focus on critical incidents

Hide your hand

Take your time

Make a list of key qualities

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End of Sample Course

Our full courses include use of DVD films, case studies, exercises and group work to facilitate learning.

Call us today for more information on 01980 624485 or email us at contact@access2hrservices.co.uk