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Mark Ward VP & General Manager

© 2016 Bright Horizons Family Solutions, LLC

Tracy Beard Head of Tuition Administration

Moderated by: Jonathan Corke

November 30, 2016

We are experts in designing, managing, and measuring education assistance programs, including:

About EdAssist

© 2016 Bright Horizons Family Solutions LLC 8

§  Tuition reimbursement §  Certificates and non-degrees

§  Student loan repayment §  Dependent scholarships

Help 150k working adults Gain new skills through education

Each year, we:

Administer $500m In education payments Manage 200+

School partnerships and discounts

§  Recruiting costs are climbing... 1 §  66% of employers are increasing new hire salaries §  Signing bonuses are at an all time high (76%)

§  Yet, it’s still hard to find a match:2 §  Average time to fill has risen to 52 days §  A lack of qualified candidates is the top obstacle §  90% of recruiters say candidates drive the market

Why There’s Renewed Interest in Tuition Assistance

1. “Bonus Programs and Practices.” WorldatWork, July 2016. 2. “Top HR Statistics.” Glassdoor.com, accessed Sept 9, 2016

© 2016 Bright Horizons Family Solutions LLC 9

Employers Need to ‘Grow Their Own’ Talent

In a survey of 1,409 CEOs:1

§  75% say that a skilled, educated, and adaptable workforce should be a priority for business

§  72% are concerned about the availability of key skills §  Nearly half are making changes to how they develop

their leadership pipeline

Why There’s Renewed Interest in Tuition Assistance

© 2016 Bright Horizons Family Solutions LLC 10

1. Source: “Redefining business success in a changing world: CEO Survey,” PWC, 2016

Skill Gaps Persist

Today’s Agenda

© 2016 Bright Horizons Family Solutions, LLC 11

POLICY DESIGN

PROGRAM MANAGEMENT

PROGRAM MEASUREMENT

EMPLOYEE GUIDANCE

ADAPTABILITY

Audience Poll

© 2016 Bright Horizons Family Solutions, LLC 12

What would you like to improve about your tuition assistance program? (select all that apply)

a)  Reporting b)  Benchmarking c)  Efficiency / cost d)  Alignment with business goals

POLICY DESIGN

Policy Design

© 2016 Bright Horizons Family Solutions LLC 14

Alignment — Do the details of our policy advance our talent goals?

Efficiency — Is the policy clear and easy to administer?

Appeal — Is the policy competitive in our industry and talent market?

PROGRAM MANAGEMENT

Program Management

Compliance — How are applications verified? What about documents?

Payments — Are they timely? Convenient? Secure?

Employee support — Where can employees go to ask questions?

PROGRAM MEASUREMENT

Program Measurement

© 2016 Bright Horizons Family Solutions, LLC 18

Regular goal discussions — A consistent focus on what you are trying to achieve

Program metrics — Detailed reporting on program participation

External insights — Access to industry research and competitor trends

EMPLOYEE GUIDANCE

Academic Guidance

School and program selection — Which educational programs best fit my goals?

Time savings — Can I waive courses or transfer previous credits?

Financing — What discounts and grants may be available to me?

ADAPTABILITY

Adaptability

Change drivers: •  Mergers and

acquisitions •  Difficulties sourcing

specific talent •  New employee

challenges/desires

Change outcomes: •  Consolidating

disparate programs •  Differentiating

reimbursement caps •  Adding student loan

repayment

WRAP-UP

Takeaways

© 2016 Bright Horizons Family Solutions, LLC 24

§  Your policy needs to reflect your strategy

§  Think beyond reimbursement

§  Expect your tuition program to evolve

THANK YOU.

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