Post on 15-Feb-2017
NEXt generation Emergency Services
TEMU 2016 - Workshop: Next Generation Emergency
Services27th July 2016 | Heraklion, CreteNEXES Consortium
NEXES - TEMU 2016 2
Outline
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• Context and NEXES Profile– Known Emergency
Issues Today– The NEXES RIA– The NEXES Consortium
• NEXES RIA– Key Innovations,
Approach and Results
– Regulation and Standardisation
– Architecture• PEMEA and Advanced
Location• NG PSAP and Testbed• Connect To NEXES• Contacts
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Known Emergency Issues Today• Assistance to deaf/hard-of-hearing citizens• Multi-language support (e.g., tourist, early
migrant)• For safety reasons, report an incident using
means other than voice (e.g., text)• Person lost in a remote area (low cell location
accuracy)• Medical condition unknown• [ Automated emergency call: NG eCall, Smart sensor ]26/07/2016
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The NEXES RIA
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The NEXES Consortium
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NEXES End-Users Advisory Board • Creation of the NEXES End-Users
Advisory Board – About 50 members – EUAB members have been divided by
area of expertise, with communication targeted to specific end-user types
– Covers most of Europe and beyond (Turkey, USA, Australia and Chile)
– NDAs and guidance have been written and distributed to all EUAB members
• EUAB Coordination: WYP
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NEXES – An Introduction
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Today an emergency call is mostly voice …
… based on technology and systems established in the past century
Voice Call
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NEXES – An Introduction
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Exploit Internet-enabled technologies to assist emergency services
Rich (multimedia) calls
Real-time text
Automated Alerts
Total Conversation – fully digital
Next Generation PSAP supporting total conversation,
multimedia data and GIS
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NEXES – An Introduction
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Combination of audio, real time text, images and video to serve citizens and emergency services
Automated integration of operator data, device data and satellite-based data for accurate caller location
End-to-end connectivity from citizens to PSAPs, emergency services and first responders
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NEXES Key Innovations
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NEXES ApproachCitizens choose from multiple communication channels with emergency services
Many channels for all: Voice, text, image, video and data shared between citizens and Emergency Services
Emergency services able to communicate with deaf, hard-of-hearing, blind and speech impaired citizens, as well as with elderly, early migrants and tourists
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NEXES ResultsEnd-to-end Total Conversation communications for citizens and emergency services, enhancing situation awareness and interoperability
Testing Regime and Validation Framework for IP-compliant emergency services, contributing to European standardisation effort
Roadmap and guidelines for the transition path towards adopting and implementing next generation emergency services
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Regulation and Standardisation• EC Workshop on Advanced Numbering Systems for
Communications Services in the Digital Single Market (7th December 2015)
• Access to Emergency Services and EENA PEMEA specification (further detailed in NEXES)
• ETSI TS PEMEA (approved in June)• ETSI STF (Specialist Task Force) 489 Total Conversation for
ES• DTR/EMTEL-00029 (TR 103 201) Guidelines on
implementation and usage of Total Conversation for Emergency Communications
• HELD Routing (RFC 7840) (published)• DTR/EMTEL-00034 “Emergency App Guidelines” (drafting
stage)• IETF SLIM activity for specifying language preferences
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Workshop on Accessibility• May 19th, Den Haag (NL)• ~50 representatives• Highlights:
– Universal accessible call: total conversation (video, RT text) (need front light for sign language)
– Alerts and Live info via an App (with date info)
• Map indications– Deaf-users friendly icons– Geolocation and privacy– Education and Training
• Coordination: EUD
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Workshop on AccessibilityMark and Lisa are showing "NEXES" in sign language.
Move the crossed index fingers in a horizontal circle motion once.
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NEXES Achievements• Recently started YEAR 2• Accomplishments
– User Requirements, Reference Scenarios and KPIs– PEMEA– NEXES Architecture– Workshop on Accessibility
• Ongoing development:– Infrastructure (Telco, Gateways, IMS/WebRTC)– Apps (PEMEA, APIs, Clients)– Testbed Platform
• Public deliverables to be shared after mo.18
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PEMEA and Advanced Location
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• There are many “emergency” Apps on the market!
• Lack of accurate location information (and other reasons) has fueled the growth of Apps with device-provided location information being generated.
• Apps are powerful tool for bi-directional communication (A2C) and (C2A) and use location techniques such as GNSS, Wi-Fi and Cell-ID.
• Apps features also include video calling, supplementary health information, basic first aid tips
• PROBLEM, they don’t work outside national or even regional PSAP areas!
ApplicationProvider
PSAPService
ProviderApp
PSAP
PEMEA: Today’s problem?
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The aim of the PEMEA is to allow• A user to:
– Select an application with proper security and privacy setting and provide accurate location to emergency services anywhere across Europe.
– Avoid confusion in a moment of panic by facilitating the user calling 112 from his well-known 112 App.
• A PSAP to:– Be assured of receiving a call from a certified and
trusted App– Get a better caller location and caller
information– Broaden the range of App Suppliers enabling
112 call data for calls (foreigners visiting country)
PEMEA: Benefits
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ApplicationProvider
PSAPService
Provider
AggregatingService
Provider
Pa Ps Pp
Pr
App
PSAP
ApplicationProvider
PSAPService
ProviderPa Ps Pp
App
PSAP
Pr
If want to roam then we need a way to interconnect
• Apps, capable of making emergency call
• Application provider authenticate users and format the data before sending information to PSAP service provider (PSP)
• PSP takes caller data from trusted sources and provide it to PSAP
• If user is roaming, then data is sent to ASP for routing purpose
• ASP ensure delivery to correct PSP/PSAP, or send an error.
• PSAPs get what they need, caller get the help they need!
Only trusted and secure entities can join PEMEA
PEMEA Architecture
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ApplicationProvider
PSAPService
Provider
AggregatingService
Provider
Pa Ps Pp
Pr
App
PSAP
ApplicationProvider
PSAPService
ProviderPa Ps Pp
App
PSAP
Pr
MNO
Voice
Home Region or Country
For the local PSAP
PEMEA Calling From Home
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PSAPService
Provider
AggregatingService
Provider
Pp
PrPSAP
ApplicationProvider
PSAPService
Provider
Pa
Ps Pp
App
PSAP
Pr
Visited Region or Country
MNO
Voice
Not for this PSAP.
now an origination PSP
Identify
destinatio
n PSP
YES for this PSAP.now a
terminating PSPCool!
Now I can help you better
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PEMEA Calling From Abroad
Access Network
UE (Caller)
OTT VoiceProvider
1
IMS Network
x
LocationNode
GW-LIS
3
PSAP
Internet
2
4
5
6
7
• Hybrid Model− Existing infrastructure-based
location (e.g., civic, cellular)− UE existing capabilities (e.g.,
GNSS) − Novel techniques (e.g., WiFi
based)
• OTT Use Case (example in right image)
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Enhanced Location
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NG PSAP and Testbed
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NG PSAP• Development of NG PSAP Systems
and ERO Systems– NG ready (total conversation, data
exchange, multimedia support and advanced location)
– PSAP Selection based on multiple criteria (location, language, multimedia support)
• Integration of early warning and public alerts
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NEXES Testbed• Create an open testbed, enabling the testing and validation of
the NEXES System and Apps• Validation of compliant IP-based communication and information
systems for Next Generation Emergency Services• Contributing to the pan-European regulation and standardisation
effort towards Next Generation emergency products and services• Coordination: TEAMNET
Testbed
Internet
NEXES or third party developers(using NEXES API)
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NEXES Pilots3 Pilots Planned:- Slovenia - Romania- Turkey
Romanian visitor
Romanian Application Provider
PSAP ?PEMEA Network
CallInfo
Location Routing
PSP ASPASP
Secure information transfer from App to trusted destination
• Pilots with PSAPs, APs and PSPs from different countries will take place during 2017 and 2018
• EENA/ETSI Plug Test (March 2017)
NEXES Pilots and PEMEA
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Connect To NEXEShttp://nexes.eu
https://www.linkedin.com/grp/home?gid=8315359https://www.facebook.com/NG112.EU/#NEXEShttps://www.youtube.com/channel/UCOnPMHG4Pcum97Q0shsWH1g26/07/2016
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Contacts
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Marco Manso (NEXES Coordinator)
marco@rinicom.com
Cosmin Carjan(PSAP Systems and
Testbed Expert)Cosmin.Carjan@teamnet.ro
Bertrand Casse(NEXES Location and
PEMEA Expert)bertrand.casse@deveryware.com