2.4 Nexes TEMU Workshop 2016

NEXt generation Emergency Services

TEMU 2016 - Workshop: Next Generation Emergency

Services27th July 2016 | Heraklion, CreteNEXES Consortium

NEXES - TEMU 2016 2

Outline

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• Context and NEXES Profile– Known Emergency

Issues Today– The NEXES RIA– The NEXES Consortium

• NEXES RIA– Key Innovations,

Approach and Results

– Regulation and Standardisation

– Architecture• PEMEA and Advanced

Location• NG PSAP and Testbed• Connect To NEXES• Contacts

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Known Emergency Issues Today• Assistance to deaf/hard-of-hearing citizens• Multi-language support (e.g., tourist, early

migrant)• For safety reasons, report an incident using

means other than voice (e.g., text)• Person lost in a remote area (low cell location

accuracy)• Medical condition unknown• [ Automated emergency call: NG eCall, Smart sensor ]26/07/2016

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The NEXES RIA

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The NEXES Consortium

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NEXES End-Users Advisory Board • Creation of the NEXES End-Users

Advisory Board – About 50 members – EUAB members have been divided by

area of expertise, with communication targeted to specific end-user types

– Covers most of Europe and beyond (Turkey, USA, Australia and Chile)

– NDAs and guidance have been written and distributed to all EUAB members

• EUAB Coordination: WYP

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NEXES – An Introduction

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Today an emergency call is mostly voice …

… based on technology and systems established in the past century

Voice Call

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Exploit Internet-enabled technologies to assist emergency services

Rich (multimedia) calls

Real-time text

Automated Alerts

Total Conversation – fully digital

Next Generation PSAP supporting total conversation,

multimedia data and GIS

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Combination of audio, real time text, images and video to serve citizens and emergency services

Automated integration of operator data, device data and satellite-based data for accurate caller location

End-to-end connectivity from citizens to PSAPs, emergency services and first responders

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NEXES Key Innovations

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NEXES ApproachCitizens choose from multiple communication channels with emergency services

Many channels for all: Voice, text, image, video and data shared between citizens and Emergency Services

Emergency services able to communicate with deaf, hard-of-hearing, blind and speech impaired citizens, as well as with elderly, early migrants and tourists

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NEXES ResultsEnd-to-end Total Conversation communications for citizens and emergency services, enhancing situation awareness and interoperability

Testing Regime and Validation Framework for IP-compliant emergency services, contributing to European standardisation effort

Roadmap and guidelines for the transition path towards adopting and implementing next generation emergency services

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Regulation and Standardisation• EC Workshop on Advanced Numbering Systems for

Communications Services in the Digital Single Market (7th December 2015)

• Access to Emergency Services and EENA PEMEA specification (further detailed in NEXES)

• ETSI TS PEMEA (approved in June)• ETSI STF (Specialist Task Force) 489 Total Conversation for

ES• DTR/EMTEL-00029 (TR 103 201) Guidelines on

implementation and usage of Total Conversation for Emergency Communications

• HELD Routing (RFC 7840) (published)• DTR/EMTEL-00034 “Emergency App Guidelines” (drafting

stage)• IETF SLIM activity for specifying language preferences

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Workshop on Accessibility• May 19th, Den Haag (NL)• ~50 representatives• Highlights:

– Universal accessible call: total conversation (video, RT text) (need front light for sign language)

– Alerts and Live info via an App (with date info)

• Map indications– Deaf-users friendly icons– Geolocation and privacy– Education and Training

• Coordination: EUD

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Workshop on AccessibilityMark and Lisa are showing "NEXES" in sign language.

Move the crossed index fingers in a horizontal circle motion once.

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NEXES Achievements• Recently started YEAR 2• Accomplishments

– User Requirements, Reference Scenarios and KPIs– PEMEA– NEXES Architecture– Workshop on Accessibility

• Ongoing development:– Infrastructure (Telco, Gateways, IMS/WebRTC)– Apps (PEMEA, APIs, Clients)– Testbed Platform

• Public deliverables to be shared after mo.18


PEMEA and Advanced Location

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• There are many “emergency” Apps on the market!

• Lack of accurate location information (and other reasons) has fueled the growth of Apps with device-provided location information being generated.

• Apps are powerful tool for bi-directional communication (A2C) and (C2A) and use location techniques such as GNSS, Wi-Fi and Cell-ID.

• Apps features also include video calling, supplementary health information, basic first aid tips

• PROBLEM, they don’t work outside national or even regional PSAP areas!

ApplicationProvider

PSAPService

ProviderApp

PSAP

PEMEA: Today’s problem?

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The aim of the PEMEA is to allow• A user to:

– Select an application with proper security and privacy setting and provide accurate location to emergency services anywhere across Europe.

– Avoid confusion in a moment of panic by facilitating the user calling 112 from his well-known 112 App.

• A PSAP to:– Be assured of receiving a call from a certified and

trusted App– Get a better caller location and caller

information– Broaden the range of App Suppliers enabling

112 call data for calls (foreigners visiting country)

PEMEA: Benefits

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ApplicationProvider

PSAPService

Provider

AggregatingService

Provider

Pa Ps Pp

Pr

App

PSAP

ApplicationProvider

PSAPService

ProviderPa Ps Pp

App

PSAP

Pr

If want to roam then we need a way to interconnect

• Apps, capable of making emergency call

• Application provider authenticate users and format the data before sending information to PSAP service provider (PSP)

• PSP takes caller data from trusted sources and provide it to PSAP

• If user is roaming, then data is sent to ASP for routing purpose

• ASP ensure delivery to correct PSP/PSAP, or send an error.

• PSAPs get what they need, caller get the help they need!

Only trusted and secure entities can join PEMEA

PEMEA Architecture

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ApplicationProvider

PSAPService

Provider

AggregatingService

Provider

Pa Ps Pp

Pr

App

PSAP

ApplicationProvider

PSAPService

ProviderPa Ps Pp

App

PSAP

Pr

MNO

Voice

Home Region or Country

For the local PSAP

PEMEA Calling From Home

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PSAPService

Provider

AggregatingService

Provider

Pp

PrPSAP

ApplicationProvider

PSAPService

Provider

Pa

Ps Pp

App

PSAP

Pr

Visited Region or Country

MNO

Voice

Not for this PSAP.

now an origination PSP

Identify

destinatio

n PSP

YES for this PSAP.now a

terminating PSPCool!

Now I can help you better

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PEMEA Calling From Abroad

Access Network

UE (Caller)

OTT VoiceProvider

1

IMS Network

x

LocationNode

GW-LIS

3

PSAP

Internet

2

4

5

6

7

• Hybrid Model− Existing infrastructure-based

location (e.g., civic, cellular)− UE existing capabilities (e.g.,

GNSS) − Novel techniques (e.g., WiFi

based)

• OTT Use Case (example in right image)

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Enhanced Location


NG PSAP and Testbed

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NG PSAP• Development of NG PSAP Systems

and ERO Systems– NG ready (total conversation, data

exchange, multimedia support and advanced location)

– PSAP Selection based on multiple criteria (location, language, multimedia support)

• Integration of early warning and public alerts

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NEXES Testbed• Create an open testbed, enabling the testing and validation of

the NEXES System and Apps• Validation of compliant IP-based communication and information

systems for Next Generation Emergency Services• Contributing to the pan-European regulation and standardisation

effort towards Next Generation emergency products and services• Coordination: TEAMNET

Testbed

Internet

NEXES or third party developers(using NEXES API)

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NEXES Pilots3 Pilots Planned:- Slovenia - Romania- Turkey

Romanian visitor

Romanian Application Provider

PSAP ?PEMEA Network

CallInfo

Location Routing

PSP ASPASP

Secure information transfer from App to trusted destination

• Pilots with PSAPs, APs and PSPs from different countries will take place during 2017 and 2018

• EENA/ETSI Plug Test (March 2017)

NEXES Pilots and PEMEA

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Connect To NEXEShttp://nexes.eu

https://www.linkedin.com/grp/home?gid=8315359https://www.facebook.com/NG112.EU/#NEXEShttps://www.youtube.com/channel/UCOnPMHG4Pcum97Q0shsWH1g26/07/2016

http://nexes.eu/

http://nexes.eu/

https://www.linkedin.com/grp/home?gid=8315359

https://www.linkedin.com/grp/home?gid=8315359

https://www.facebook.com/NG112.EU/

https://www.facebook.com/NG112.EU/

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Contacts

26/07/2016 NEXES - TEMU 2016

Marco Manso (NEXES Coordinator)

[email protected]

Cosmin Carjan(PSAP Systems and

Testbed Expert)[email protected]

Bertrand Casse(NEXES Location and

PEMEA Expert)[email protected]

mailto:[email protected]




2.4 Nexes TEMU Workshop 2016

Presentations & Public Speaking

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