2015 Trends in Employee RecognitionUtilizing Recognition to Drive Employee Engagement

Rob Catalano CRP, REP @RobCatalanoVice-President, Global Expansion & Engagement

Learning Outcomes

1. The Workforce is Changing… like, really changing

2. Let’s Talk About Engagement & Recognition

3. 2015 Trends in Recognition

4. Now what?

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Newspaper Help Wanted Revenue

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VS

Problems are Durable. Solutions Change.

Seismic Shift in the WorkplacePeople work differently. People engage differently. People are motivated differently.

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Seismic Shift in the Workplace

@RobCatalano

People work differently. People engage differently. People are motivated differently.

Seismic Shift in the Workplace

@RobCatalano

People work differently. People engage differently. People are motivated differently.

Seismic Shift in the Workplace

@RobCatalano

People work differently. People engage differently. People are motivated differently.

Seismic Shift in the Workplace

@RobCatalano

People work differently. People engage differently. People are motivated differently.

Problems are Durable. Solutions Change.

Let’s talk engagement!

“Engaged employees have significantly higher productivity, profitability, and customer ratings, less turnover and absenteeism, and fewer safety incidents.”

- Gallup, 2013

Facts from Recent Studies

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“Research has clearly and consistently proved the direct link between employee engagement, customer satisfaction and revenue growth.”

Facts from Recent Studies

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10X Case Era of StudyValue of $10K

InvestedPerformance

Relative to MarketPerformance

Relative to Industry

Amgen 1980-2002 $4.5M 24X 77.2X

Biomet 1977-2002 $3.4M 18.1X 11.2X

Intel 1968-2002 $3.9M 20.7X 46.3X

Microsoft 1975-2002 $10.6M 56X 118.8X

Progressive Insurance

1965-2002 $2.7M 14.6X 11.3X

Stryker 1977-2002 $5.3M 28X 10.9X

Great by Choice: Uncertainty, Chaos, and Luck--Why Some Thrive Despite Them All - by Jim Collins and Morten T. Hansen (Oct, 2011)

Southwest Airlines

1967-2002 $12M 63.4X 550.4X

The Power of an Engaged Workforce

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Source: Gartner Forecast: Enterprise Software Markets,

Worldwide, 2011-2018, 1Q14 Update

$41 B

$11 B

HCM Software

CRM Software

Employees are our most

important assets!

CRM vs HCM – Technology Spend

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Organizations with great cultures of recognition see 31% decreased turnover.

Recognition of top performers is the #1 most impactful employee engagement driver.

Recognition & Engagement

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2015 Trends in Recognition

2015 Trends in Recognition Model

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2015 Trends in Recognition Model

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Salary & Rewards

Job Security

Culture & Values

Recognition

Success

Physiological

Safety / Security

Social / Belonging

Self Esteem

Self

Actualization

Theory of Human Motivation

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Extrinsic and Intrinsic Motivation

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Trend - Peer to Peer Recognition

Everyone must participate

Amplify desired values & behaviours

Remove barriers

2015 Recognition Trend Model

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Trend 2: Results Based Recognition

Trend 2: Results Based Recognition

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2015 Recognition Trend Model

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Start small. Focus on company priorities.

Recognize performance. Not Presence.

Consider the journey to the result.

Recognize to enact the company strategy

Trend: Results Based Recognition

Trend 3: Social Recognition

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Share on Social Networks

Authentically build Employer Brand

Drives Social Recruiting

Trend 3: Social Recognition

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Trend 4: Employee Analytics

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52

53

Now what?

Know what you want to improve & measure

Get executive buy-in

What can you do tomorrow?

10.3%

3.7%

S&P 500 Fortune 100 Best

What Happens to Highly Engaged Companies?

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Know what you want to improve & measure

Get executive buy-in

Identify the behaviours your business wants to see

Do it! Recognize performance, not presence. Make it a daily habit

If you’re going recognize – rethink rewards

What can you do tomorrow?

Re-think Rewards?

Re-think Rewards?

Re-Think Rewards

Meaningful Rewards

Power of Choice

Locally relevant

You may be interested…

@RobCatalano

Rob.Catalano@Achievers.com

416.875.8501

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