Trends in Employee Recognition Practices5/2/18 1 Trends in Employee Recognition Practices Alicia...

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Trends in Employee Recognition Practices

Alicia Jenkins, MA, CCP, GRP Lindsay Strack, MPH April 30, 2018

© 2018 WorldatWork. All rights reserved.

Survey Overview •  Measured specific types of recognition programs and

the impact on the workforce •  “Recognition” is defined as: “a spontaneous gesture of thanks

or a structured or planned program of recognition implemented to acknowledge employees and achieve desired performance.”

© 2018 WorldatWork. All rights reserved. 2


Demographics

Public sector 21%

Nonprofit/not-for-profit 18%

Private sector, publicly traded (stock ticker) 30%

Private sector,

privately held 32%

Sector

Finance and Insurance

Health Care and Social Assistance

All Other Manufacturing

Consulting, Professional

Services

Information

Industry

18% 10%

15% 14% 17% 12% 14%

<500 employees

500 to 999 1,000 to 2,499

2,500 to 4,999

5,000 to 9,999

10,000 to 19,999

20,000+ employees

Organization Size

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Demographics (Cont.) of organizations track regrettable turnover

is the average regrettable turnover rate

•  The average annual voluntary turnover for employees is


Recognition Program Prevalence


84%

87%

89% 89%

86%

88% 89% 89%

2002 2003 2005 2008 2011 2013 2015 2017

All or most of the same programs as

N. American employees

47% Some of their own

programs and some of the same

programs as N. American

employees 26%

Their own recognition programs

18%

A few of the same programs as N.

American employees

6%

No recognition programs

3%

Global Employees Participate in…


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Frequently Used Programs


85% 77% 51% 49% 34%

Length of

Service

Above- and

Beyond Service

Programs Tied to

Business Initiatives

Peer-to-Peer

Retirement

Length of Program Usage


>5 Years •  Retirement •  Length of

service •  Attendance

<12 Months •  Peer-to-peer •  Suggestions/

ideas •  Programs to

motivate specific behaviors

1-5 Years •  Programs that

improve biometric indices

•  Peer-to-peer •  Suggestions/

ideas

Number of Recognition Programs in Place


32%

42%

32% 34%

53% 50% 50% 49%

15%

7%

17% 18%

2011 2013 2015 2017

1-3

4-6

7+

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Types of Recognition Programs


81% Company-wide 69% Individual 67% Department/Team

Recognition Program Activity


62% About the same as last year

34% More than last year

4% Less than last year

Award Items


80% 55% 45% 40% 39% Certificates or Plaques

Cash (not pay for

performance)

Gift Certificates for Product Purchases

Company Logo

Merchandise

Food Redeemable Points

25%

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Strategic Alignment

•  55% have a written strategy behind their recognition programs

•  95% align with the overall organization strategy


Recognition Program Objectives •  Recognizing years of service •  Creating/maintaining a positive work environment •  Creating/maintaining a culture of recognition •  Motivate high performance

•  of organizations feel their recognition programs are meeting these objectives.


Employees Recognized

3%

10%

11%

14%

17%

18%

21%

23%

25%

28%

32%

41%

Employee of the year, month, etc.

Suggestions/ideas

Retirement

Major family event

Length of service

Safety Performance

Above-and-beyond performance

Sales performance

Programs tied to business initiatives

Peer-to-Peer

Attendance

Programs that improve biometric indices


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Measurement


57% 52%

43%

25%

16% 15%

5%

Employee satisfaction

surveys

Usage rates and/or

participation rates

Number of nominations

Turnover Productivity Customer surveys

Return on investment

(ROI)

Leadership Support


6% 7% 7% 6% 7% 6%

46% 57% 57% 54%

59% 57%

49% 36% 37% 41%

34% 37%

2005 2008 2011 2013 2015 2017

Low/no support Neutral support High level of support

Budget budget for

recognition programs •  Mix of companywide vs.

department-specific

out of organizations budget between 0.1%-0.9% of payroll budget

budget 0.1%-0.3%


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Recognition Program Styles


Culture of Recognition


13%

44%

31%

11%

Nonexistent Informal Strategic Deeply embedded

0-1 1-2 2-3 3-4

WorldatWork Case Study


Length of

Service

Above- and

Beyond Service

Programs Tied to

Business Initiatives

Peer-to-Peer

Retirement

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Contact Us

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Washington, D.C., Office 1100 13th St. NW, Suite 800 Washington, D.C. 20005 USA

Telephone 877-951-9191 (United States and Canada)

+1 480-922-2020 (other countries)

Fax 480-483-8352

Email [email protected]

Website worldatwork.org

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