…Expanding minds. Empowering individuals. Enriching our community.

Library Reorganization Project 2010 Style

Charles Brown – Library Director

The Public Library of Charlotte & Mecklenburg County

…Expanding minds. Empowering individuals. Enriching our community.

Charlotte, NC to Anaheim, CA: ALA 2008

LibraryReorganization Project 2010 Style

…Expanding minds. Empowering individuals. Enriching our community.

About Us…

850,000 residents

24 locations, 1.6 million volumes

…Expanding minds. Empowering individuals. Enriching our community.

Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Project 2010

Overview

…Expanding minds. Empowering individuals. Enriching our community.

2010…To be America’s Best Public Library

…Expanding minds. Empowering individuals. Enriching our community.

…More customer focused

…Greater community involvement

…More responsive to employees

2010…A clear purpose and strategic direction

…Expanding minds. Empowering individuals. Enriching our community.

Build a highly literate and educated

community

1Be a preferred

employer in our community and

nationally among libraries

Contribute to the economic health,

cultural and social capital of our community

3

To be highly accessed and cherished by our

community

4

Be a good steward of the community’s

trust and resources

5

2010…PLCMC Strategic Outcomes

2

…Expanding minds. Empowering individuals. Enriching our community.

2010…Laying the foundation for Transformation

1. Compelling Reasons

2. An Empowering Vision

3. A Supportive Leadership & Culture

4. Managing the Transformation

5. Measuring the Process

6. Communicating the Vision

7. Celebrating Milestones & Accomplishments

…Expanding minds. Empowering individuals. Enriching our community.

2010…Communicating the Vision

“Conversations with Staff”

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Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Project 2010

Organizational Transformation

…Expanding minds. Empowering individuals. Enriching our community.

Jan ‘07

Feb - Apr ‘07

May - June ‘07

July - Sep ‘07 Jan ’08 - 2010

Dec ‘07

Project 2010 kickoff –

Design conference

Create Conceptual Design

New Organizational Structure

Assess Current Processes & Opportunities

PLCMC Detail Design Teams

2010 Implementation

2010… Timeline & Methodology

…Expanding minds. Empowering individuals. Enriching our community.

Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Project 2010

Design Team Focus Areas

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Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Library Experiences

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Library Experiences: This is where we live.

Key findings…

Accountability issuesPerceived inequitiesNeed for access to budget information

Need for new service delivery model

…Expanding minds. Empowering individuals. Enriching our community.

Unified Services:This is how we will serve our community.

A seamless customer service experience.Formation of a Unified Services Team.

Unified Services roll-out: 12 to 18 months

…Expanding minds. Empowering individuals. Enriching our community.

Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Community Engagement

…Expanding minds. Empowering individuals. Enriching our community.

Community Engagement: The Community’s Trust

Key Findings…

Partnership Process

Volunteer Utilization

Budget

Friends of the

Library

Infrastructure

Visibility

…Expanding minds. Empowering individuals. Enriching our community.

Recommendations…

Development & Public Policy

Organizational GivingVolunteers

Events & Exhibits

Community RelationsPartnerships for Education

Advocacy

Community Engagement: The Community’s Trust

…Expanding minds. Empowering individuals. Enriching our community.

Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Organizational Resources

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Organizational Resources: The Infrastructure

Human Resources Benefits Administration

Maintenance & SecurityTransportation & Delivery

IT Coordination & Planning

Key Findings…

…Expanding minds. Empowering individuals. Enriching our community.

Recommendations…

Human Resources Staff expand by 200%

Security and Maintenance equitable distribution throughout system

Transportation and Delivery increase number of trucks; lidded book bins

Organizational Resources: The Infrastructure

…Expanding minds. Empowering individuals. Enriching our community.

Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Research, Innovation & Strategy

…Expanding minds. Empowering individuals. Enriching our community.

Need to “Breathe”Current Reality Assessment

Research, Innovation & Strategy: The future

Key Findings…

…Expanding minds. Empowering individuals. Enriching our community.

SPA for Strategic PlanningAlign Communications and IT

Research, Innovation &

Recommendations…

Benchmarking / Continuous Improvement Link all functions of library to strategic plan

…Expanding minds. Empowering individuals. Enriching our community.

Imagine 2010

A New Organization

…Expanding minds. Empowering individuals. Enriching our community.

2010… New Organizational Model: C.O.R.E

Aligns four core areas to capitalize on the Library’s strengths

…Expanding minds. Empowering individuals. Enriching our community.

2010… New C.O.R.E Leadership

…Expanding minds. Empowering individuals. Enriching our community.

Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Project 2010

Lessons Learned

…Expanding minds. Empowering individuals. Enriching our community.

Culture…understand and

respect the organizational

culture!

The process/planningfor change takes time – perhaps

even longer than you think!

The ability to trust in ourselves, our colleagues and our individual &

collective judgment

The power of collaboration

drives innovation

2010… Lessons Learned

…Expanding minds. Empowering individuals. Enriching our community.

2010… Lessons Learned from the Director

“If you want to make enemies, try to change something.”

-Woodrow Wilson

…Expanding minds. Empowering individuals. Enriching our community.

Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style

Project 2010to

Imagine 2010

…Expanding minds. Empowering individuals. Enriching our community.

2010… Implementation

…Expanding minds. Empowering individuals. Enriching our community.

“Project 2010: A Case for a New Organizational Model”

Q & A

More information @ http://www.plcmc.org/About_Us/reports.asp

…Expanding minds. Empowering individuals. Enriching our community.

Charles Brown, Library Director, cbrown@plcmc.org

Karen Beach, Director of Community Engagement, kbeach@plcmc.org

Julia Lanham, 2010 Project Manager, jlanham@plcmc.org

Michael Lambert, Library Manager, mlambert@plcmc.org

Claudia Williams, Library Supervisor, cwilliams@plcmc.org

Cast