2010 Revolutionary Not Evolutionary
-
Upload
michael-lambert -
Category
Documents
-
view
520 -
download
1
description
Transcript of 2010 Revolutionary Not Evolutionary
…Expanding minds. Empowering individuals. Enriching our community.
Library Reorganization Project 2010 Style
Charles Brown – Library Director
The Public Library of Charlotte & Mecklenburg County
…Expanding minds. Empowering individuals. Enriching our community.
Charlotte, NC to Anaheim, CA: ALA 2008
LibraryReorganization Project 2010 Style
…Expanding minds. Empowering individuals. Enriching our community.
About Us…
850,000 residents
24 locations, 1.6 million volumes
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Project 2010
Overview
…Expanding minds. Empowering individuals. Enriching our community.
2010…To be America’s Best Public Library
…Expanding minds. Empowering individuals. Enriching our community.
…More customer focused
…Greater community involvement
…More responsive to employees
2010…A clear purpose and strategic direction
…Expanding minds. Empowering individuals. Enriching our community.
Build a highly literate and educated
community
1Be a preferred
employer in our community and
nationally among libraries
Contribute to the economic health,
cultural and social capital of our community
3
To be highly accessed and cherished by our
community
4
Be a good steward of the community’s
trust and resources
5
2010…PLCMC Strategic Outcomes
2
…Expanding minds. Empowering individuals. Enriching our community.
2010…Laying the foundation for Transformation
1. Compelling Reasons
2. An Empowering Vision
3. A Supportive Leadership & Culture
4. Managing the Transformation
5. Measuring the Process
6. Communicating the Vision
7. Celebrating Milestones & Accomplishments
…Expanding minds. Empowering individuals. Enriching our community.
2010…Communicating the Vision
“Conversations with Staff”
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Project 2010
Organizational Transformation
…Expanding minds. Empowering individuals. Enriching our community.
Jan ‘07
Feb - Apr ‘07
May - June ‘07
July - Sep ‘07 Jan ’08 - 2010
Dec ‘07
Project 2010 kickoff –
Design conference
Create Conceptual Design
New Organizational Structure
Assess Current Processes & Opportunities
PLCMC Detail Design Teams
2010 Implementation
2010… Timeline & Methodology
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Project 2010
Design Team Focus Areas
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Library Experiences
…Expanding minds. Empowering individuals. Enriching our community.
Library Experiences: This is where we live.
Key findings…
Accountability issuesPerceived inequitiesNeed for access to budget information
Need for new service delivery model
…Expanding minds. Empowering individuals. Enriching our community.
Unified Services:This is how we will serve our community.
A seamless customer service experience.Formation of a Unified Services Team.
Unified Services roll-out: 12 to 18 months
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Community Engagement
…Expanding minds. Empowering individuals. Enriching our community.
Community Engagement: The Community’s Trust
Key Findings…
Partnership Process
Volunteer Utilization
Budget
Friends of the
Library
Infrastructure
Visibility
…Expanding minds. Empowering individuals. Enriching our community.
Recommendations…
Development & Public Policy
Organizational GivingVolunteers
Events & Exhibits
Community RelationsPartnerships for Education
Advocacy
Community Engagement: The Community’s Trust
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Organizational Resources
…Expanding minds. Empowering individuals. Enriching our community.
Organizational Resources: The Infrastructure
Human Resources Benefits Administration
Maintenance & SecurityTransportation & Delivery
IT Coordination & Planning
Key Findings…
…Expanding minds. Empowering individuals. Enriching our community.
Recommendations…
Human Resources Staff expand by 200%
Security and Maintenance equitable distribution throughout system
Transportation and Delivery increase number of trucks; lidded book bins
Organizational Resources: The Infrastructure
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Research, Innovation & Strategy
…Expanding minds. Empowering individuals. Enriching our community.
Need to “Breathe”Current Reality Assessment
Research, Innovation & Strategy: The future
Key Findings…
…Expanding minds. Empowering individuals. Enriching our community.
SPA for Strategic PlanningAlign Communications and IT
Research, Innovation &
Recommendations…
Benchmarking / Continuous Improvement Link all functions of library to strategic plan
…Expanding minds. Empowering individuals. Enriching our community.
Imagine 2010
A New Organization
…Expanding minds. Empowering individuals. Enriching our community.
2010… New Organizational Model: C.O.R.E
Aligns four core areas to capitalize on the Library’s strengths
…Expanding minds. Empowering individuals. Enriching our community.
2010… New C.O.R.E Leadership
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Project 2010
Lessons Learned
…Expanding minds. Empowering individuals. Enriching our community.
Culture…understand and
respect the organizational
culture!
The process/planningfor change takes time – perhaps
even longer than you think!
The ability to trust in ourselves, our colleagues and our individual &
collective judgment
The power of collaboration
drives innovation
2010… Lessons Learned
…Expanding minds. Empowering individuals. Enriching our community.
2010… Lessons Learned from the Director
“If you want to make enemies, try to change something.”
-Woodrow Wilson
…Expanding minds. Empowering individuals. Enriching our community.
Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
Project 2010to
Imagine 2010
…Expanding minds. Empowering individuals. Enriching our community.
2010… Implementation
…Expanding minds. Empowering individuals. Enriching our community.
“Project 2010: A Case for a New Organizational Model”
Q & A
More information @ http://www.plcmc.org/About_Us/reports.asp
…Expanding minds. Empowering individuals. Enriching our community.
Charles Brown, Library Director, [email protected]
Karen Beach, Director of Community Engagement, [email protected]
Julia Lanham, 2010 Project Manager, [email protected]
Michael Lambert, Library Manager, [email protected]
Claudia Williams, Library Supervisor, [email protected]
Cast