It outsourcing enters new decade claudio da rold
ITIL in the Real World Newsletter
Privacy, Accountability and Trust Privacy, Accountability and Trust Privacy, Accountability and Trust
Business marketing
Making Services Accessible
Information and Knowledge Services: finding Structure in Complexity
Social partnership learnings
SABS standards
Pragmatic Service Management
2 3 LEGO’s strategic drift 4 5 6 Table 1.1 The traditional value chain versus the service value chain Source: based on Stabell and Fjeldstad (1998).
Sohail Jaffer Partner, FWU Group
Centre for Service Research System as a Fundamental Abstraction of Service Science Dr Liping Zhao School of Computer Science & Centre for Service Research.
