Almanacs, Handbooks, Factbooks
ARE WE GETTING WARMER? QUERY CLARIFICATION IN VIRTUAL REFERENCE Marie L. Radford Lynn Silipigni Connaway Library Research Round Table ALA Annual Conference.
REFURBISHING REFERENCE Presentation By: Terry Elsey.
Using Virtual Reference Services to Embed the Library in the Academic Workflow
Academic Library Reference Collection
LIS 704 Ready Reference Instruction
Internet vs reference services
Refernce Material
