From Customer Service to User Experience : Using Design Thinking to Exceed User Expectations Pioneer Library System November 21, 2008 Steven Bell – [email protected].
Are You Feeling The Pressure? The Ratcheting Up of Library Technology Steven Bell, Associate University Librarian Temple University [email protected] Rochester.
Envisioning the Future of Geoscience Librarianship Steven Bell, Director of the Paul J. Gutman Library Philadelphia University [email protected].
Are You Feeling The Pressure?
From Customer Service to User Experience : Using Design Thinking to Exceed User Expectations
