How to Train Employees to Be Supervisors NSAA/NASC Joint Middle Management Conference April 16-18, 2007 Presentation by Robert Black Dean, Government Audit.
L E A D E R S H I P. LEADERSHIP the process of influencing & persuasion of the actions of a person or group to attain the goal dynamic, interactive process.
Chapter 4 Emotions, Stress and Human Relations. Research on Emotions Ignored emotion, preferred rational thought Amygdala is linked to fear and anger.
Review L6 (Nov. 16) Theories of Personality: Psychoanalytic Behaviorist Humanist Trait Freud Three components of personality: id, ego, superego Psychoanalysis.
2Chapter PowerPoint Presentation by Charlie Cook © Copyright The McGraw-Hill Companies, Inc., 2003. All rights reserved. The Evolution of Management Theory.
4.People "There go my people. I must follow them, for I am their leader." (M. Gandhi, quoting Alexandre Ledru-Rollin, (1848) “ Eh! Je suis leur chef, il.
Chapter One Introduction to Interpersonal Relations.
Chapter One Introduction to Human Relations. Copyright © Houghton Mifflin Company. All rights reserved.1 - 2 Chapter Preview Nature, purpose and importance.
Human Relations Motivation. Motivation Is an internal or external stimulus that arouses enthusiasm and persistence in pursuit of a certain course of action.
Chapter 1 Introduction to Human Relations. Learning Objectives After studying Chapter 1, you will be able to: © 2012 Cengage Learning. All rights reserved.1–2.
© Copyright McGraw-Hill. All rights reserved.2–12–1 Chapter 2 Outline Scientific Management TheoryScientific Management Theory Job Specialization and.