These courseware materials are to be used in conjunction with ...
Convergence and Synergy: Social Q&A meets Virtual Reference Services
Principles of visitor management
Semantic Technologies in Learning Environments
08 fse verification
Assessing Reference Services Using the READ Scale (Reference Effort Assessment Data) Penny Coppernoll-Blach, Reference Coordinator; Dominique Turnbow,
Online Media Relations Wired World Expo. Why online Media Relations is important How to develop a strategy you can live with Which tools should you use.
Keys to Recruiting and Retaining Members Taking Action on the Membership Challenge Taking Action on the Membership Challenge.
Customer service
week05a.ppt
Usability Testing and QA 7-18-14
Euprio Belgium Conference 15/01/2015 - Social media management
