Library guide to architecture and online resources
Using Library Resources for your Dissertation
Designing Known-Item and Fact-Finding Search Tasks for Studies of Interactive Information Retrieval Barbara M. Wildemuth University of North Carolina (USA)
Online Searching Reality Check
When to Answer and When to Refer: Answering Non-Access Services Questions Suzanne van den Hoogen, MLIS January 2014.
Library Services Amended by GD 12/09/2009 Welcome to Moorgate Library.
Barbara M. Wildemuth University of North Carolina (USA) Luanne Freund