The John Lewis Partnership is one of the UK’s leading retailers and the largest employee-owned company in the UK.

With81,000Partners(ouremployees),first-classbrandsandauniquebusinessmodel,wearewellplacedtocontinueoursuccessandtotakeadvantageofthechangingmarket.

Ourbusinessincludes:• 29*JohnLewisdepartmentstores• 8*JohnLewisathomeshops• 285*WaitrosefoodshopsintheUKandChannelIslands• onlinestoresjohnlewis.comandwaitrose.com

*asatendSeptember2012

The uniqueness of our business comes from the Partnership’s co-ownership model and our constitution.

Ourvaluesandcultureallowustobalancesocial,ethicalandenvironmentalprincipleswithsoundbusinesspracticeforsustainable,commercialsuccess.

Webelievethatourmodelisabetterwaytodobusinessandenablesustoachieveourultimatepurpose–thehappinessofallourmembersthroughtheirworthwhileandsatisfyingemploymentinasuccessfulbusiness.BecausethePartnershipisownedintrustforallmembers,wedemocraticallyandcollectivelysharetheresponsibility,rewards,profit,knowledgeandpowerofco-ownership.Ourlong-termviewandtheloyaltyanddedicationofourPartnersarethesourceofourcompetitiveadvantage.

ThePartnershipspiritisanintrinsicpartofhowweoperateandisnow,morethanever,crucialtoourbetterandmoresustainablewayofdoingbusiness.

We respect the interests of all the people touched by our business – our Partners, customers, suppliers and the wider community. Building strong relationships with people inside and outside our business is key to delivering our vision for sustainability and long-term business success.

What makes us different?

About our report

Our business

Gemma LaceyHeadofCorporateSocialResponsibility

FurtherinformationaboutsustainabilityattheJohnLewisPartnershipandourfullreportareavailableonlineatjohnlewispartnership.co.uk.Ifyouhaveanycommentsregardingourreport,pleasecontact:

Gemma Lacey HeadofCorporateSocialResponsibilityJohnLewisPartnershipcsr@johnlewis.co.uk

Dateofpublication:10/12

Design and copywriting Further™

PrintedonRevivePureWhiteUncoated.FSC®certifiedrecycledfibresourcedfromde-inkedpost-consumerwaste.TheprinterandmanufacturingmillarebothcreditedwithISO14001EnvironmentalManagementSystemsStandardandbothareFSC®certified.ThepulpusedinthisproductisbleachedusinganElementalChlorine-Freeprocess.

Our co-ownership structure, built on the principles of openness and transparency, supports our commitment to open and honest disclosure and reporting.

Weproduceoursustainabilityreportannuallyasapointintimerecordoftheprogresswehavemadeinpursuitofourbusinesssustainabilitytargets.Ourfullreportfocusesonouractivitiesfromsummer2011tosummer2012.

Ourreportincludesinformationofgreatestinterestto,andwhichhasthepotentialtoaffecttheperceptionof,thosestakeholderswhowishtomakeinformeddecisionsandjudgementsaboutourcommitmenttosustainability.Weprofilethestepsbeingtakenintheareasthatmattermost:

• ourpeople• ourcommunities• ourenvironment• ourproductsandsuppliers• ourcustomers.

ThisyearwehaveevolvedourPartnership-widereportintoanonlineformatforthefirsttime.Readourfullreportatwww.johnlewispartnership.co.uk/sustainabilityreport

2012 Sustainability Report Summary

Our strength is in our partnershipsMeet the people involved in our sustainability story last year

Read our full report at johnlewispartnership.co.uk/sustainabilityreport

Contact us

We listen carefully to our customers and we strive to serve

them even better.

Our vision is to bring people together to create happier, healthier

communities.

Achievements• WaitroseStratfordCityawardedfirstRetailBREEAM

post-construction‘Outstanding’certificationintheworld.• WonaGoldAwardintheTransportforLondonFleet

OperatorRecognitionScheme.• AwardedCarbonTrustStandardrecertification.

Challenges• Understandingandassessingthecomplexsustainability

implicationsofalternativetransportfuels.• Evolvingourenergycentremodeltoprovidesecure,

sustainableandrenewableenergyforouroperations.

Looking ahead• Pioneertrialsofnewtechnologytofurtherdriveour

carbonreductionplans.• WorktowardsexclusivelyrecyclingintheUK.

Achievements• WaitroseCommunityMattersschemewonaBigSociety

Awardin2012.• CommunityMatterswasextendedtoallJohnLewisshops.• CommunityRoomslaunchedinJohnLewisandextended

toWaitroseshops.

Challenges• Ourlocallyempoweredcommunityinvestmentmodel

makesitmorechallengingtomeasureourtotalcommunityimpactandvalue.

• ThesheerbreadthofactivitycanbeconfusingtoPartnersandcommunitygroupslookingtoengagewithus.

Looking ahead• Donatearound75,000hourstogoodcausesthrough

theWaitrosePartnervolunteeringscheme.

Achievements• CalorielabellingintroducedinallWaitrosecafesand

Lovelifenutritionallybalancedrangelaunched.• JohnLewislauncheda‘MadeinUK’productidentifierfor

morethan4,000productsandintroducedasustainableproductidentifiertomorethan1,000products.

Challenges • IncreasingcustomerandPartnerunderstandingand

appetiteformakingmoresustainablelifestylechoices.

Looking ahead• Continuallyprovidegreaterchoiceandflexibilityfor

ourcustomersthroughourshopsandonlineformats.• Focusondevelopingacustomerrecyclingstrategy.

2009-10 2010-11 2011-12

Our environment

The Partnership view

Our communitiesOur customers

Cashcontributions£8,421,023

Timecontributions£1,008,239

In-kindcontributions£385,789

Managementcostcontributions£1,035,891

By making responsible choices we can help protect the planet – it’s good for our business, our Partners and

our customers.

Nigel Keen DirectorofPropertyServices

Bina Kantaria CustomerExcellenceManager

The Partnership aims to source products from long-term sustainable

supply chains.

Achievements• £465millionretailvalueofUKmanufacturedproducts

soldinJohnLewisin2011/12.• Continuedprogressinincreasingcertifiedsustainable

rawmaterialssuchaspalmoil,timberandfish.

Challenges• Workinglocallyandgloballywithsupplierstoembed

anddriveimprovementsintheiroperationsandthesustainabilityofourproducts.

Looking ahead• ImprovethesustainabilityofJohnLewisown-brand

clothingandtextiles,electricalappliancesandallown-brandpaperandwoodenproducts.

• 100%ofthepalmoilandsoyainourWaitroseown-brandproductstobefromcertifiedsources.

• ContinuetochampionBritish-madeproducts.

Our products and suppliers

Charlie Mayfield Chairman

Achievements• 84%ofPartnersrecommendthePartnership

asagreatplacetowork.• JohnLewisPartnershipaccreditedbythe

CorporateResearchFoundationasoneofBritain’sTopEmployers2012.

Challenges• Energisingourprocesses,toolsandtechnology

tosupportPartnersintheirjobs.• DrivingchangesinPartnerbehaviourtosupport

deliveryofoursustainabilitygoals.

Looking ahead• ImplementournewPartnershipperformance

managementframework.• ImplementthePartnership’shealthservicesstrategy

forPartners.

Our people

The world in which we live is changing, and the way we want to work and interact is changing too.

Tracey Killen DirectorofPersonnel

2001-02

Total£10.8million

2010-11 2011-12

+6.4%Grosssalesup6.4%to£8.7billion

32Opened32newstores2011-12

91%ofJohnLewiscarpets

40%ofWaitrosecutflowers

Sourced from the UK Serving our customers

100%ofWaitroseown-brandchickeneggs

71%ofJohnLewismattressesanddivans

Total number of Partners

72,430 76,482 80,854

Value of contributions to charities and community groups in 2011/12

Partnership GHG emissions (CO2e tonnes per £m sales)

Tina Varns CommunityInvestmentManager

Here’s a taster of our achievements, challenges and aims for the future.

Named ‘Retailer of the Year’

atOracleRetailWeekawards2011

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