Identify the most common types of difficult personalities and learn verbal and non-verbal techniques to interact effectively with difficult people. Learn listening skills to survive a face-to-face or telephone conversation with a difficult person. Review tips and techniques for conflict resolution and ways to defuse confrontational situations. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and linked information at least two days prior to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

Dates & Times: Thursday, May 9, 2019

Tuesday, November 5, 2020

1:30 pm - 3:00 pm (all classes)

VIRTUAL LEARNING

Dealing with Difficult People

Instructor: Amy Castro

To register: https://webapps2.harriscountytx.gov/hctraining/

Contact: (713) 274-5435

Email: HRRMTraining@bmd.hctx.net