VIRTUAL LEARNING Dealing with Difficult People Dealing with... · 2019-04-11 · Identify the most...
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Idenfy the most common types of difficult personalies and learn verbal and non-verbal techniques to interact effecvely with difficult people. Learn listening skills to survive a face-to-face or telephone conversaon with a difficult person. Review ps and techniques for conflict resoluon and ways to defuse confrontaonal situaons. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instrucons and linked informaon at least two days prior to the class. Parcipaon/aendance will be taken throughout the class and cerficates will be distributed via-email. Dates & Times: Thursday, May 9, 2019 Tuesday, November 5, 2020 1:30 pm - 3:00 pm (all classes) VIRTUAL LEARNING Dealing with Difficult People Instructor: Amy Castro To register: https://webapps2.harriscountytx.gov/hctraining/ Contact: (713) 274-5435 Email: [email protected]
Transcript of VIRTUAL LEARNING Dealing with Difficult People Dealing with... · 2019-04-11 · Identify the most...
Identify the most common types of difficult personalities and learn verbal and non-verbal techniques to interact effectively with difficult people. Learn listening skills to survive a face-to-face or telephone conversation with a difficult person. Review tips and techniques for conflict resolution and ways to defuse confrontational situations. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and linked information at least two days prior to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.
Dates & Times: Thursday, May 9, 2019
Tuesday, November 5, 2020
1:30 pm - 3:00 pm (all classes)
VIRTUAL LEARNING
Dealing with Difficult People
Instructor: Amy Castro
To register: https://webapps2.harriscountytx.gov/hctraining/
Contact: (713) 274-5435
Email: [email protected]
