Download - Verint Corporate and EIS Awards - April 2016

© 2014 Verint Systems Inc. All Rights Reserved Worldwide.

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide.

April 2016

Industry Awards & RecognitionEIS & Company Honors by Practice Area

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. 2

Industry Honors & Awards

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• KMWorld’s 2016 “100 Companies That Matter in Knowledge Management”

• Software Magazine’s “Software 500” ranking; Verint among the world’s largest

software and services companies

• Best in Biz Awards winner in the “Most Customer Friendly (Large) Company of

the Year” category

3

Company Honors


• The 56 Group’s “2016 CRM Watchlist” Winner for Customer Engagement

• Frost & Sullivan Latin America Best Practices “Contact Center Systems

Product Leadership Award” for Customer Engagement Optimization

4

Customer Engagement Optimization Honors


• CRM’s Service Winner recognition for Workforce Optimization Suite; nine consecutive years (2008-2016)

• CUSTOMER’s Product of the Year Award for Workforce Optimization

• Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization; “Leader” rating for 8 consecutive

years

• CUSTOMER’s Contact Center Technology Award for Workforce Management

• Ventana Research’s Hot Vendor for Workforce Optimization Value Index

• Frost & Sullivan India ICT Award for Workforce Optimization Vendor of the Year

• Frost & Sullivan Asia Pacific Award for Call Monitoring Systems Market Share Leadership Award

5

Workforce Optimization Honors


CRM’s Service Winner recognition for Workforce Optimization Suite; nine consecutive years (2008-2016)

The 2016 Service Awards: Service Leaders

Reputation for

Customer Satisfaction

Reputation for Depth

of Functionality

Reputation for

Company Direction

5.0

4.8

4.6

4.4

4.2

4.0

3.8

3.6

3.4

3.2

3.0

Other

NICE

Verint

5-year Cost for

Software/Maintenance

6


• CRM’s Service Leader recognition for Enterprise Feedback Management; five consecutive years (2012-2016)

• Bronze 2016 Stevie Awards for Sales and Customer Service for Enterprise Feedback Management

• Speech Technology’s Star Performer Award for Customer Analytics

• CUSTOMER’s “Experience Innovation Award” for Engagement Analytics

• Gold Customer Service and Sales World Award for Engagement Analytics

• ICMI’s “Best Use of Technology” Global Contact Center Awards Finalist for Customer Analytics

• CUSTOMER’s Speech Technology Excellence award for Voice of the Customer Analytics

7

Customer Analytics Honors


CRM’s Service Leader recognition for Enterprise Feedback Management; five consecutive years (2012-2016)

8


• CRM’s Service Leader recognition for Contact Center Search (Knowledge Management); two consecutive

years (2015-2016)

• Internet Telephony’s Product of the Year for Engagement Management

• ISM’s Top 15 Enterprise CRM Solutions for Engagement Management

• Leader in 2015 Forrester Wave: Customer Service Solutions For Enterprise Organizations report

• Computerworld’s 2015 Data+ Editors’ Choice Award for Engagement Management

• CUSTOMER’s CRM Excellence Award for Verint-KANA Enterprise Customer Service Suite

9

Engagement Management Honors


CRM’s Service Leader recognition for Contact Center Search;two consecutive years (2015 and 2016)

10


Fraud, Risk and Compliance Honors

11

Security Products’ New Product of the Year Award

for Identity Authentication and Fraud Detection

CIO Review's listing of the 20 Most Promising

Compliance Technology Solution Providers


Branch and Back-Office Honors

12

Communications Solutions’ Product of the Year

Award for Work Allocation Manager

Named to FinTech Top 25 ranking, sponsored by

IDC Financial Insights




• Loyalty360 2016 Customer Experience Award with Alberta Treasury Branches

• 2015 Constellation SuperNova Finalist for Next-Generation Customer

Experience

• 2015 CX Impact Award Winner for the Verint Customer Experience Program

• Temkin Group “Customer Experience Excellence Award” Finalist

13

Customer Experience Honors


• CRM’s Service Winner award for top Workforce Optimization Suite; nine consecutive years

(2008-2016)*

• CRM’s Service Leader recognition for Enterprise Feedback Management; five consecutive

years (2012-2016)*

• CRM’s Service Leader recognition for Contact Center Search (Knowledge Management); two

consecutive years (2015-2016)*

14

Service & Satisfaction Honors

*CRM’s Service Awards are based on customer satisfaction, depth of functionality, company direction and five-year cost for software/maintenance.