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1 TietoEnator©2003
TietoEnator eStrategy
Lorris 2003
KeaTE030204
Strategies for eGovernment in EuropeKarl-Erik Andersson, TietoEnator,
Sweden
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2 TietoEnator©2003
TietoEnator eStrategy
Lorris 2003
KeaTE030204
What is meant by eGovernment
The citizens shall be able to :
• make all registrations online
• require contributions/grants and pay fees
• follow and communicate in a single case
• take parts of all public documents
• find right public servant/unit
• proposals, suggestions and
complaints…via Internet
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3 TietoEnator©2003
TietoEnator eStrategy
Lorris 2003
KeaTE030204
Mobileaccess
Core-processes Service-units
Support-processesAdministrativeofficesPortal
www
Internet WEB
Work-flow
Work-flow
eGovernment
Data-bases
Applications
Accessfrom home,work-placeetc
The virtual globe
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4 TietoEnator©2003
TietoEnator eStrategy
Lorris 2003
KeaTE030204
Virtual service
Cities,MunicipalitiesSchool,nursery, building permits
Cities,MunicipalitiesSchool,nursery, building permits
Entrepreneurs (providers of
services on contract
Entrepreneurs (providers of
services on contractCountiesHealth-care
CountiesHealth-care
National authorities:Tax, social insurance,
police, employment etc
National authorities:Tax, social insurance,
police, employment etc
Broadband
Portal
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5 TietoEnator©2003
TietoEnator eStrategy
Lorris 2003
KeaTE030204
Development level
Service Height
Tec
hn
olo
gy
He
igh
t
1. Web with packed information of the authority
2. Web with personalized information information”
3. On line services with specific applications and services such as tax-administration, social insurance, etc
4. Integrated on line services i.e. on-line services from different departments and where information is interactively picked up from other applications in other organisations
The critical Quantum leap
EU Benchmarking Criteria
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6 TietoEnator©2003
TietoEnator eStrategy
Lorris 2003
KeaTE030204
Driving forces in EU
Public administration
www
Inter Ministry/Agents driversDesire to modernise:• Service• Strategy• Organisation• Processes• Budget and follow up
Macro Drivers• Political initiatives• Lack of workforce• Financing• Participation• Technology drives
Enabling forcesEnabling Infrastructure• Standards • Security Solutions• New back-office-organisation• New front-office-organisation
eServices
Demand factors• Increased access• Simplifications• Usability• Demanded services• Trust and security
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7 TietoEnator©2003
TietoEnator eStrategy
Lorris 2003
KeaTE030204
Internet
Governments-national-regional
-local
Infra Services
Citizens
Enterprise
Inter-mediaires Portals
CustomersSuppliers
OtherGovernments
Privateentrepreneurs
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8 TietoEnator©2003
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Lorris 2003
KeaTE030204
eGovernment in European Local Governments
Means:
• eGovernment and 24/7-services
• Influence via the net, eDemocracy
• e-commerce
• Implement efficient Workflow
• Effective internal communications-process
• Improve/develop core-system
• Competent personnel by eLearning
• Geographical information-system
• Access for all
Means:
• eGovernment and 24/7-services
• Influence via the net, eDemocracy
• e-commerce
• Implement efficient Workflow
• Effective internal communications-process
• Improve/develop core-system
• Competent personnel by eLearning
• Geographical information-system
• Access for all
Strategic goals
• Create attractiveness for Enterprises
• Achieve high performance and low costs
• Offer citizens good services
eStrategyeStrategy
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