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Strategies for eGovernment in EuropeKarl-Erik Andersson, TietoEnator,

Sweden

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What is meant by eGovernment

The citizens shall be able to :

• make all registrations online

• require contributions/grants and pay fees

• follow and communicate in a single case

• take parts of all public documents

• find right public servant/unit

• proposals, suggestions and

complaints…via Internet

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Mobileaccess

Core-processes Service-units

Support-processesAdministrativeofficesPortal

www

Internet WEB

Work-flow

Work-flow

eGovernment

Data-bases

Applications

Accessfrom home,work-placeetc

The virtual globe

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Virtual service

Cities,MunicipalitiesSchool,nursery, building permits

Cities,MunicipalitiesSchool,nursery, building permits

Entrepreneurs (providers of

services on contract

Entrepreneurs (providers of

services on contractCountiesHealth-care

CountiesHealth-care

National authorities:Tax, social insurance,

police, employment etc

National authorities:Tax, social insurance,

police, employment etc

Broadband

Portal

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Development level

Service Height

Tec

hn

olo

gy

He

igh

t

1. Web with packed information of the authority

2. Web with personalized information information”

3. On line services with specific applications and services such as tax-administration, social insurance, etc

4. Integrated on line services i.e. on-line services from different departments and where information is interactively picked up from other applications in other organisations

The critical Quantum leap

EU Benchmarking Criteria

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Driving forces in EU

Public administration

www

Inter Ministry/Agents driversDesire to modernise:• Service• Strategy• Organisation• Processes• Budget and follow up

Macro Drivers• Political initiatives• Lack of workforce• Financing• Participation• Technology drives

Enabling forcesEnabling Infrastructure• Standards • Security Solutions• New back-office-organisation• New front-office-organisation

eServices

Demand factors• Increased access• Simplifications• Usability• Demanded services• Trust and security

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Internet

Governments-national-regional

-local

Infra Services

Citizens

Enterprise

Inter-mediaires Portals

CustomersSuppliers

OtherGovernments

Privateentrepreneurs

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eGovernment in European Local Governments

Means:

• eGovernment and 24/7-services

• Influence via the net, eDemocracy

• e-commerce

• Implement efficient Workflow

• Effective internal communications-process

• Improve/develop core-system

• Competent personnel by eLearning

• Geographical information-system

• Access for all

Means:

• eGovernment and 24/7-services

• Influence via the net, eDemocracy

• e-commerce

• Implement efficient Workflow

• Effective internal communications-process

• Improve/develop core-system

• Competent personnel by eLearning

• Geographical information-system

• Access for all

Strategic goals

• Create attractiveness for Enterprises

• Achieve high performance and low costs

• Offer citizens good services

eStrategyeStrategy