Download - The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

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Page 1: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

the dti Offerings

Part 1: Current Offerings

Part 2: Offering Renewal

30 July 2002

Page 2: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Part 1: Current Offerings

New perspective:

“The economy grows when our customers grow”

What value do we add, where and how?

1st Offerings Register produced in 2001

More than 200 offerings in group– complex organisation– difficult to see the wood from the trees

Page 3: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

GrowthEmploymentSMMEsBEECompetitivenessGeographic spreadInvestmentExportsWE

eg Prog1KPI - 1KPI - 2KPI - 3

eg Prog 2KPI - 1KPI - 2KPI - 3

Prog 20etc

Prog 3etc

Offering A

Offering B

Offering C

Offering D

Project E

Project F

Offering E

Project H

Project I

Project J

The Strategic Goals, .. realised by Programmes, …by contributions from Offerings & Projects

Some considerations for DTI

Offerings and Projects must cause the strategic Intent

Page 4: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Integrating the current 200 Offerings

Offering Type

(= Policy Instruments)

Customer Need Type

Policy C

ertainty

International Market A

ccess

Regulatory E

nvironment

Registrations, A

uthorisations &

Certification

Information, A

dvice and Facilitation

Incentives, Rebates and F

inance

Change P

rogramm

es (projects)

Investing

Starting & Operating

Competing & Growing

Exporting & Importing

Protecting Consumers

Working with Stakeholders

Detailed and integrated at www.thedti.gov.za or phone 0861 the dti

Page 5: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Investing

Needs:•Why invest in SA•Understand Regulatory environment•Understand living and working in SA•How to do business•Investing made easy

Offerings:•Fine but can improve by integrated offerings

eg. Register once for company, tax, labour•DFA becoming an agent

Page 6: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Starting and Operating

Needs:•Advice on how to start, easy to start•Access to finance•Advice on how to manage, access to training•Access to opportunity information•Access to support

Offerings:•Regulatory environment complex•Information and advice needs to strengthen•Many finance schemes, easier access needed

- integrating financial offerings

Page 7: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Competing and Growing

Needs:•Advice on how to compete and grow•Access to finance•Advice on how to manage, access to training•Access to opportunity information•Access to support

Offerings:•Information and advice needs to strengthen

-give effect to knowledge intensity from IMS-Simplified, integrated offering

•Many finance schemes, easier access needed•Finance to be channeled to strategic focus areas

Page 8: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Exporting and ImportingNeeds:•Learn to Export•Make starting to export easy•Information about opportunities and competition•Access to foreign Markets•Access to support

Offerings:•Information and advice needs to strengthen•Electronic documentation for exporting•Rebates have worked well for the Motor- and Clothing &Textile Industries•Explore impact of tarrifs•DFA becoming an agent•Connect electronically to big buying networks (B2B)

Page 9: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Protecting Consumers

Needs:•Understand their rights•Know how to take action against offenders

Offerings:•Strengthen info and advice•Stronger protection•Improve access

Page 10: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Working with Stakeholders

Needs:•To know what and how the dti is doing•To know how to engage with the dti

Offerings:•Improving access to information•Improving channels for easier access•Improve integration across economic cluster (17)•Improve cooperation with Provinces•Improve collaboration with all stakeholders

Page 11: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Part 2:Offering Renewal Project

•Higher Impact and Simplification

•Strategic Alignment

• Easier Access to Offerings

Page 12: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Higher Impact and Simplification

• Integrate into solutions

• Repackage to simplify

• Reduce low impact offerings

• Introduce more focused, higher impact offerings

Page 13: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Strategic Alignment

Can we say with certainty

that our current Offerings and Projects

is the most effective solution to

support the Micro Economic Reform Strategy?

Page 14: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

VISION 2014By 2014, following the successful implementation of the microeconomic reform strategy and complemented by continued macroeconomic stability and a process of sustainable social development, South Africa will have a restructured and adaptive economy characterized by growth, employment and equity, built on the full potential of all persons, communities and geographic areas. The requirements to realize this vision include the following: 

•A geographic spread of social and productive investment.•An integrated manufacturing economy capable of high degrees of value added.•An extensive ICT and logistics system capable of speed and flexibility.•A high degree of knowledge and technology capacity.•Greater diversity of enterprise type and size.•Skilled, informed and adaptable citizens.•An efficient, strong and responsive state structure.

Page 15: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Strategy Integration Framework supports Vision 2014

A geographic spreadof social and productive investment.

An integrated manufacturing economy capable of high degreesof value added.

An extensive ICT and logistics system

capable of speed and flexibility.

A high degree of knowledge and technology capacity.

Greater diversity of enterprise type and size.

Skilled, informed and adaptable citizens.

An efficient, strong

and responsive

state structure.

growth, employment and equity

Page 16: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Regulatory Environment f(promotes competitive, fair and efficient markets)

Sector Competitiveness

Supply chain capacity to: - collaborate efficiently - deliver on large orders - realise economy of scale

Customer Relationships

Integration into InternationalCustomer’s supply chains (for easy e-purchasing)

Trusted brand as reliable:-Suppliers (on time)-Quality (to agreed spec)-Leading product (design) features

Strategy Integration Framework

Empowerment (SME, BEE, WE)

Small business regulatoryCompliance exemptions

Access to Finance

Access to Business skills

Preferential Access to Markets, government procurement

GovernmentProcurement

Incl. IP

Geographical Location Investment Competitiveness

Access to quality Infrastructure:- Basic (Space, Power, Safety,…)

- Logistical (Road, Rail, Ports)

- Informing economic (incl. ICT)

Competitive local supply of: - relevant skills - reliable suppliers - well priced resources - reliable support services

Investment Promotion

Growth = Sum of Enterprise Growth

Supplier work

Enterprise competi- tiveness

Demand for Employment

ProfitabilityLeads to organicgrowth

Growth from new

Investments

Trade

Market Opportunity Intelligence

Removal of BarriersTo Trade

Preferential TradeAgreements

Competitor Intelligence-Key Players -Benchmarks-Technology drivers

Trade Administration

A geographic spreadof social and productive investment.

An integrated manufacturing economy capable of high degreesof value added.

An extensive ICT and logistics system

capable of speed and flexibility.

A high degree of knowledge and technology capacity.

Greater diversity of enterprise type and size.

Skilled, informed and adaptable citizens.

An efficient, strong

and responsive

state structure.

growth, employment and equity

Page 17: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Regulatory Environment f(promotes competitive, fair and efficient markets)

Sector Competitiveness

Supply chain capacity to: - collaborate efficiently - deliver on large orders - realise economy of scale

Customer Relationships

Integration into InternationalCustomer’s supply chains (for easy e-purchasing)

Trusted brand as reliable:-Suppliers (on time)-Quality (to agreed spec)-Leading product (design) features

Strategy Integration Framework

Empowerment (SME, BEE, WE)

Small business regulatoryCompliance exemptions

Access to Finance

Access to Business skills

Preferential Access to Markets, government procurement

GovernmentProcurement

Incl. IP

Geographical Location Investment Competitiveness

Access to quality Infrastructure:- Basic (Space, Power, Safety,…)

- Logistical (Road, Rail, Ports)

- Informing economic (incl. ICT)

Competitive local supply of: - relevant skills - reliable suppliers - well priced resources - reliable support services

Investment Promotion

Competitive Enterprises Grow

Supplier work

InvestingStarting & OperatingCompeting & GrowingExporting & Importing

Demand for Employment

ProfitabilityLeads to organicgrowth

Growth from new

Investments

Trade

Market Opportunity Intelligence

Removal of BarriersTo Trade

Preferential TradeAgreements

Competitor Intelligence-Key Players -Benchmarks-Technology drivers

Trade Administration

Page 18: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Regulatory Environment f(promotes competitive, fair and efficient markets)

CCRD, CIPRO

Sector Competitiveness

Supply chain capacity to: - collaborate efficiently - deliver on large orders - realise economy of scale

Customer Relationships

Integration into InternationalCustomer’s supply chains (for easy e-purchasing)

Trusted brand as reliable:-Suppliers (on time)-Quality (to agreed spec)-Leading product (design) features

TISAEmpowerment

(SME, BEE, WE)

Small business regulatoryCompliance exemptions

Access to Finance

Access to Business skills

Preferential Access to Markets, government procurement

GovernmentProcurement

Incl. IP

EID

Geographical Location Investment Competitiveness

Access to quality Infrastructure:- Basic (Space, Power, Safety,…)

- Logistical (Road, Rail, Ports)

- Informing economic (incl. ICT)

Competitive local supply of: - relevant skills - reliable suppliers - well priced resources - reliable support services

Investment Promotion

EID

TISA

Growth = Sum of Enterprise Growth

Supplier work

Enterprise competi- tiveness

Demand for Employment

ProfitabilityLeads to organicgrowth

TEO

Growth from new

Investments

Trade

Market Opportunity Intelligence

Removal of BarriersTo Trade

Preferential TradeAgreements

Competitor Intelligence-Key Players -Benchmarks-Technology drivers

Trade AdministrationITED, ITA

TISA

Projects

Offerings

Strategy Integration Framework

Page 19: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Offering Renewal Process

1. Take stock of current offerings

2. Report on offering throughput monthly

3. Evaluate offerings• Customers, • Audit Impact, • Analyse fit with strategy

4. Identify priorities: add, delete, modify

5. Initiate projects to change

6. Measure impact annually

It is a 18 - 24 month project

Page 20: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

How to Participate in Offering renewal

Market research on offerings per customer type – focus groups

Welcome to participate in the focus groups - up to 20% of participants, not to skew the samples

Page 21: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Access to Offerings

The current offerings of the dti are not easy enough to access.

• Customers are not adequately informed • Application processes are complex and

take to long • Offerings are often only available from one

location in the country

Page 22: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Easier Access

Establish Customer Care Centre

Establish Website

Establish face-to-face / agent network Review distribution strategy of offerings to move delivery closer to customer

Review internal business processes to speed up responsiveness and delivery

Page 23: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Call centre

By June 2002,

99.3% of over 1000 daily phone calls

were being answered in a helpful manner,

with an average waiting time of only 8 seconds

Page 24: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

ThenewWebSite

Page 25: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

The challenge of Face to Face Access

It cost about R3 mil. p.a for a competently staffed business centre.

We need about a hundred centres (R 300 mil), with agents that cover remote areas.

There are many existing service providers, thathave to date not proven world class ability.

There are many stakeholders with diverse views.

Page 26: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.

Contact us

Much hard work is behind us, more will need to be done

Work with us to build a better life for all

Offering or Programme related issues:

The new website at www.thedti.gov.za

the call centre: 0861 the dti / 0861 84 33 84

Page 27: The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002.