SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
STRATEGI BISNIS KORPORASI RS SWASTA DI ERA JKN &
MASYARAKAT EKONOMI ASEAN (MEA) TAHUN 2015
DR. dr. Andry, MM, MHKes
Medan, 27 Februari 2015
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
131.000.000 Peserta (November 2014) no marketing cost
patient will definitely come to our hospital
Fixed Price
High Volume
JKN - BPJS
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
JKN - BPJS
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
PT SILOAM INTERNATIONAL HOSPITALS TBK
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
OUR SAFETY DRIVEN CULTURE
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
PATIENT CENTERED
Patient Safety Goal
Access to Care and Continuity
of Care
Care of Patients
Assessment of Patients
Anesthesia and Surgical Care
Patient and Family Rights
Patient and Family Education
Medication Management and
Use
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
QUALITY & RISK MANAGEMENT FRAMEWORK
Quality & Risk
Occ Health & Safety
Infection Control
Business Analyst
Ancillary Services &
Medical Affair
Nursing
Finance & Accounting
Human Resources
General Affair
Product Dept
Corporate Account
Information Technology
Customer Relation
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
Daily Reconciliation
Daily Trial Balance
PPRA
PPA
Productivity & Utilization
Base for Operating Budget
Clinical Pathway
Case Management
Remuneration System
INA-CBGs Tariff
Doctor Medical
Quality & Risk
Cost Effective &
Efficiency
Capacity Modeling
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
Start September 2013
Goals Implement procedures of antimicrobial resistance management Improve the correct use of antibiotics in hospital Minimize antibiotic resistance in hospital Improve hospital quality by focusing in patient safety
Programs Evaluating the restriction of antibiotics use Monitoring the application of restriction of antibiotic use in SHLV Writing reports on the restriction of antibiotic use Discussion on infectious cases in wards related to the use of restricted antibiotics
PPA / ANTIBIOTIC RESTRICTION TEAM
Meropenem 500 mg
Meropenem 1 g
Imipenem- silastatin 1 g
Doripenem 500 mg
Cefepime 1g Cefpirome 1 g Teicoplanin 400
mg inj Vankomisin
500 mg Linezolid 600
mg inj Tigesiklin 50
mg Micafungin 50
mg Vorikonazol 200 mg Inj
Vorikonazol 200 mg tab
Jun - Aug '13 976.67 1535.33 90.00 3.33 264.33 68.33 4.33 67.33 6.67 141.00 8.00 17.67 50.00
Sep '13 - Mar 14 278.29 883.57 7.14 0.71 122.43 34.57 17.57 141.29 26.43 153.86 46.43 13.57 16.43
0.00
400.00
800.00
1200.00
1600.00
Num
ber
of
Via
l (A
vera
ge)
Number of Restricted antibiotic use
(June 2013 Mar 2014)
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
Clinical Pathways
Infection Control Committee
Clinical Service Indicator
Presentation of Death Cases
Presentation of Special/Difficult Cases
Quality & Risk Department
Risk Management Monitoring
MEDICAL QUALITY & RISK
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
COST EFFECTIVE & EFFICIENCY
Drug & Consumable
Hospital Staff Ratio
Bed Capacity Ratio
Electricity
Water
General Service
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
CAPACITY MODELING
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
Fee for Service
REMUNERATION SYSTEM
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
50% pasien berobat di Singapura adalah WNI.
Jumlah pasien Indonesia yang berobat ke
Malaysia 12 ribu orang per tahun.
Banyaknya kunjungan orang Indonesia yang
berobat ke luar negeri tentu memprihatinkan.
Mengapa kita tidak bisa memberikan layanan
medis yang lebih baik untuk rakyat kita?"
ungkap Menkes.
Masalah mutu serta kepuasan pelayanan.
Kompas - September 2012
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
HOSPITAL CHALLENGES - REPUTATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
Customer Oriented
Human Resources
Standard Operating Procedure
Hospital Services and Facilities
Quality & Risk Management
Physical Building
Hospital Information System
Marketing
STRATEGI PELAYANAN KESEHATAN MEA 2015
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
INFORMATIVE
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
HUMAN RESOURCES
Skill & Knowledge
Networking
Commitment
Communication
Ethic - Medicolegal
Innovative & Creative
Good Documentation
Foreign Doctors
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
STANDARD OPERATING PROCEDURE
Benefits Encourages Ownership & Responsibility to Interact Across Management System Reduces Bureaucracy of Compliance Management Delivers Improvement in Organization-Wide Performance Analysis and Improvement Meaningful Use: Complete and Accurate Information - Better Access to Information - User Empowerment Seamless Process and Centralized System Efficiency & Effectiveness
Modules Document Lifecycle Management Issues Registration & CA/PA Management Audit Lifecycle Management Customer Management Asset Management Staff Competency and Development Supplier Management Mandatory Reporting System: Workflow and Analysis
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
FACILITIES
ETC OPD RADIOLOGY
LABORATORY MEDICAL REHABILITATION PHARMACY
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
FACILITIES
ICU/ICCU/NICU/H CARE CATH LAB OPERATING THEATRE
DIALYSIS LDS MEDICAL RECORD 24hrs
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
An effective Emergency Department that will be manned by GP's well trained in trauma care and able to stabilize victims of stroke, heart attacks, and accidents.
EMERGENCY DEPARTMENT
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
Right Place, Right Time, Right Care
Domestic and International
WE ARE READY!
MEDICAL EVACUATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
The best international state of the art modern, most advanced medical
equipments. This will be anchored on a 3 Tesla MRI 256 slice CT-Scan, and
a CathLab that will be able to diagnose the most complex of cases, IBA
Cyclotron and the latest Linear Accelerator for Radiotherapy.
CathLab
3T MRI
Linear Accelerator (Linac)
STATE OF THE ART EQUIPMENT
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
We present Tele-Medicine and other
formats of digital communication to allow
the regional hospitals access to the best
specialist services at our Centers for
Excellence, as well as the Hospital
Groups wider international network.
TELEMEDICINE (DIGITAL COMMUNICATION)
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
QUALITY PERFORMANCE
Safety
Effectiveness
Efficiency
Equitable and Patient Centered
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
EXPECTED OUTCOMES
Comprehensive IT solution
Complete Electronic Patient Record (EPR)
Apply and monitor quality measures to enhance standards and
optimize costs for the patient and organization
Full integration of all systems delivering clinical excellence and risk
management
Support of management decisions through a data repository and
statistical reporting structure
Economical usage of facilities, equipment and human resources
Time saving measures in each step of patient care and treatment
Providing comprehensive patient information and enhancing service
level
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
INTEGRATED CLINIC
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
PATIENT ENGAGEMENT
Siloam Senior Health Community
Diabetic Exercise Health Talk
e-Registration www.clicksiloam.com
General Information &
Outpatient Call center 500181 Asthma Exercise
DR. dr. Andry, MM, MHKes
http://www.clicksiloam.com/http://www.clicksiloam.com/http://www.clicksiloam.com/http://www.clicksiloam.com/http://www.clicksiloam.com/SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
HOSPITAL SERVICE QUALITY
Internal Audit
International Standard Organization (ISO)
Komisi Akreditasi Rumah Sakit (KARS)
Joint Commission International Accreditation (JCI)
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
PATIENTS BEYOND BORDER
How to determine if medical travel is
right for you, with an impartial overview
of benefits and cautions, plus "Do's and
Don'ts for the Smart Health Traveler."
How to find the best hospitals and
clinics around the world, with detailed
information on accreditation, treatment
specialties, and comparative costs.
How to plan and budget your trip for
the safest, most cost-effective health
journey, with hundreds of practical tips
for getting the very best treatment, often
at significant savings.
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
DR. dr. Andry, MM, MHKes
SILOAM HOSPITALS FOR INDONESIA CARE AND COMPASSION FOR THE NATION
Thank You
DR. dr. Andry, MM, MHKes
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