Steps to Deal with Negative BehaviorSophie Miller
What is Negative Behavior
Causes of Negative Behavior
Steps to Deal with Negative Behavior
Contents
It is something that we all have experienced.
It is like a virus that affects the whole team.
It’s just become the habit that affects the profitability of
the team.
As a manager, you need to ensure that it does not
effect your team.
What is Negative Behavior
Tackling negative behavior is the vital part of any
organization.
The cause is either nature or nurture.
Nature: Some people are naturally negative, we should
exclude that.
Nurture: Sometime organization gives you difficult
environment which creates negativity in employees.
Causes of Negative Behavior
Diffuse the anger by relating to the problem. “I notice you
seem irritated by my patient and I can understand.
Sometimes she is hard to deal with.”
Talk about what you saw. “I saw you get really upset with
Ms. Jones because she wouldn’t take her medication.”
Ask for what you want.
Wait for agreement.
Steps to deal with negative behavior
Sit down if possible when delivering criticism. Argumentstend to escalate when people are standing.
Managers need to ensure that team should not be affectedby negativity.
For tackling these issues we can hire some inspirationalspeaker who will give sessions on handling negativebehavior.
Conclusion
Thank You
Top Related