Steps to Deal with Negative BehaviorSophie Miller

What is Negative Behavior

Causes of Negative Behavior

Steps to Deal with Negative Behavior

Contents

It is something that we all have experienced.

It is like a virus that affects the whole team.

It’s just become the habit that affects the profitability of

the team.

As a manager, you need to ensure that it does not

effect your team.

What is Negative Behavior

Tackling negative behavior is the vital part of any

organization.

The cause is either nature or nurture.

Nature: Some people are naturally negative, we should

exclude that.

Nurture: Sometime organization gives you difficult

environment which creates negativity in employees.

Causes of Negative Behavior

Diffuse the anger by relating to the problem. “I notice you

seem irritated by my patient and I can understand.

Sometimes she is hard to deal with.”

Talk about what you saw. “I saw you get really upset with

Ms. Jones because she wouldn’t take her medication.”

Ask for what you want.

Wait for agreement.

Steps to deal with negative behavior

Sit down if possible when delivering criticism. Argumentstend to escalate when people are standing.

Managers need to ensure that team should not be affectedby negativity.

For tackling these issues we can hire some inspirationalspeaker who will give sessions on handling negativebehavior.

Conclusion

Thank You