Page/Slide 1Printed: Wednesday, April 19, 2023XXXX Systems Manual Appendix A

FW Product and Base Processes

Data Processing

Manual Data Entry

Client Systems

Information Services

Process 3

Warranty Administration

Claims Processing

Customer Service

Process 4

Service Recruitment

Retailer(s) Selling Consumer Warranties to

Customers at Point of Sale

FW Selling Consumer Warranties Directly to Prospects Provided by

Retailer

Tele-MarketingProcess 2

Retail ClientsProcess 1

1. Consumer Warranties2. Contractual Liability

External Customers

1. Consumer Warranties

Products

Page/Slide 2Printed: Wednesday, April 19, 2023XXXX Systems Manual Appendix A

Sales Proposal

Outside Retailer Selling

Covered Products

Contract Implement

Proposal to Retailer

For RetailerRelationship

Add NewContracts

Tele-MarketRetailer Provides Sales Information

FW Contacts Prospective Customers

Successful Sale

Process 1

Process 2

Process 3

Individual Calls FW

for Service

FW Contacts Servicer &

Issues Authorization

Service Supplier Provides Service

Service Supplier Invoices

FW

Process 4

FW Pays Invoice

FW Main Processes / Systems