Service Industry Product
2
Page/Slide 1 Printed: Sunday, August 28, 2022 XXXX Systems Manual Appendix A FW Product and Base Processes Data Processin g Manual Data Entry Client Systems Information Services Process 3 Warranty Administration Claims Processing Customer Service Process 4 Service Recruitment Retailer(s) Selling Consumer Warranties to Customers at Point of Sale FW Selling Consumer Warranties Directly to Prospects Provided by Retailer Tele-Marketing Process 2 Retail Clients Process 1 1. Consumer Warranties 2. Contractual Liability External Customers 1. Consumer Warranties Products
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Service Industry Product
Transcript of Service Industry Product
Page/Slide 1Printed: Wednesday, April 19, 2023XXXX Systems Manual Appendix A
FW Product and Base Processes
Data Processing
Manual Data Entry
Client Systems
Information Services
Process 3
Warranty Administration
Claims Processing
Customer Service
Process 4
Service Recruitment
Retailer(s) Selling Consumer Warranties to
Customers at Point of Sale
FW Selling Consumer Warranties Directly to Prospects Provided by
Retailer
Tele-MarketingProcess 2
Retail ClientsProcess 1
1. Consumer Warranties2. Contractual Liability
External Customers
1. Consumer Warranties
Products
Page/Slide 2Printed: Wednesday, April 19, 2023XXXX Systems Manual Appendix A
Sales Proposal
Outside Retailer Selling
Covered Products
Contract Implement
Proposal to Retailer
For RetailerRelationship
Add NewContracts
Tele-MarketRetailer Provides Sales Information
FW Contacts Prospective Customers
Successful Sale
Process 1
Process 2
Process 3
Individual Calls FW
for Service
FW Contacts Servicer &
Issues Authorization
Service Supplier Provides Service
Service Supplier Invoices
FW
Process 4
FW Pays Invoice
FW Main Processes / Systems
