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Service Blueprinting
Ashok P
Krishna Mohan VV
Raghuram V
Shabhari S
Vivek Gupta
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What is a Service Blueprint ?
A method for describing and analyzing a service process
Shows basic interactions in providing a service
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they help avoid the risk ofoversimplification
blueprints lead to completeness , are more objective
andhelp eliminate bias blueprints help toanticipate service process through
creation ofpractical system designs
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Fill Challan & Wait for
Call ofToken
Submit challan &
cash in counter
Teller
Teller calls for tokenwhen counter is free
Token Calling SystemBanking Software
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Give Passbook and
pass entry
Collect Passbook
Check for entry , Leave
counter
Teller Teller
Printer
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Equity Home Loan
Process 1 : Apply For The Loan
Process 2 : Validating Information
Process 3 : Sanctioning the loan
Process 4 : Disbursement of The Loan
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Process 1 : Apply For The Loan , In the Bank
Arrive Get Loan Application Fill the Application
Greeted by Security Teller
Teller to clerk
Availability of
Application
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Download Online
Application
Fill the application
Web Site
Process 1 : Apply For The Loan , Online
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Process 2 : Validating Information
Submit the
Application and
Required Documents
Wait For the Call from the Bank
Manager
Transfer the
application to theProcessing
Check Documents,
Credibility, Income ,Age & Address proof
Call for Interview,
Check with Gurantor& Notify Customer
Legal authorities &
Other Banks
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Process 3 : Sanctioning the loan
Receive NotificationSubmit Mortgage
Documents
Manager
Issue Sanction Letter Verify the Documents &Conduct Inspection
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Process 4 : Disbursement of The Loan
Receive Cash
Manager & Cashier
Cashier
Banking Software
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