Service Blueprinting Final

8/8/2019 Service Blueprinting Final

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Service Blueprinting

Ashok P

Krishna Mohan VV

Raghuram V

Shabhari S

Vivek Gupta


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What is a Service Blueprint ?

A method for describing and analyzing a service process

Shows basic interactions in providing a service


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they help avoid the risk ofoversimplification

blueprints lead to completeness , are more objective

andhelp eliminate bias blueprints help toanticipate service process through

creation ofpractical system designs


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Fill Challan & Wait for

Call ofToken

Submit challan &

cash in counter

Teller

Teller calls for tokenwhen counter is free

Token Calling SystemBanking Software


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Give Passbook and

pass entry

Collect Passbook

Check for entry , Leave

counter

Teller Teller

Printer


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Equity Home Loan

Process 1 : Apply For The Loan

Process 2 : Validating Information

Process 3 : Sanctioning the loan

Process 4 : Disbursement of The Loan


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Process 1 : Apply For The Loan , In the Bank

Arrive Get Loan Application Fill the Application

Greeted by Security Teller

Teller to clerk

Availability of

Application


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Download Online

Application

Fill the application

Web Site

Process 1 : Apply For The Loan , Online


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Process 2 : Validating Information

Submit the

Application and

Required Documents

Wait For the Call from the Bank

Manager

Transfer the

application to theProcessing

Check Documents,

Credibility, Income ,Age & Address proof

Call for Interview,

Check with Gurantor& Notify Customer

Legal authorities &

Other Banks


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Process 3 : Sanctioning the loan

Receive NotificationSubmit Mortgage

Documents

Manager

Issue Sanction Letter Verify the Documents &Conduct Inspection


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Process 4 : Disbursement of The Loan

Receive Cash

Manager & Cashier

Cashier

Banking Software


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Service Blueprinting Final

Documents

Transcript of Service Blueprinting Final