RISK ANALYSIS AND THE SECURITY SURVEY
3RD EDITION
Chapter 13
Emergency Response Planning
Emergency Response Planning
Introduction
Change in focus post September 11, 2001
Ramifications of poor response Comprehensive Emergency
Management Services not available post
disaster to businesses – assumption that they have resources
Emergency Response Planning
Introduction
Must have response capability: Required by Fed OSHA
Many States require response planning
Requirement under NFPA 1600 Civil liability
NFPA sec 1600 recognized as the National Preparedness Standard
Businesses held liable
Introduction
National Response Plan based on NIMS
National Incident Management System Incident command system Preparedness Communications and information
management Supporting technologies
NIMS provides a template to prevent or respond to threats and incidents
NIMS- Incident Command System
System used to manage response to an emergency
Primarily field response Relies on Management by Objectives
Senior responder sets objectives after subordinates communicate that they can be met
Small Span of Control Small incident 8 – 1 commander Complex incidents 5-1
Emergency Response Planning
Incident Command System
Five Major Functional Units: Incident Command Operations Planning and Intelligence Logistics Finance and Administration
Not all sections need activation for a small incident
Emergency Response Planning
Introduction
Basic Incident Command System Structure
P u b lic In fo rm a ito n O ffic e r(P IO )
S a fe ty O ffic e r
L ia is o n O ffic e r
OperationsS ec tion
Planning / IntelligenceS ec tion
LogisticsS ec tion
Finance / AdministrationS ec tion
IncidentCommander
Emergency Response Planning
Incident Command System
Command Incident Commander (IC) has overall
responsibility Establishes objectives and priorities Role filled by:
First to arrive then relieved by the senior commander
Establishes a command Post (CP) Management must delegate authority
to IC before an incident
Emergency Response Planning
Incident Command System
Duties of the IC include: Field management of the emergency Coordination with the emergency
operations center (EOC)or other IC’s Ultimate responsibility for safety Approval of all plans and resources Setting objectives and priorities Delegating authority as necessary Primary responder until others arrive
Emergency Response Planning
Incident Command System
IC may establish the following positions Public Information Officer (PIO)
PR to new media
Safety Officer Monitors safety Ensures compliance Safety of all personnel
Liaison Officer Assists the IC with coordination with other
agencies
Emergency Response Planning
Incident Command System
Operations section: Implements action plans and
objectives issued by the IC ‘Reality’ checks goals Direct necessary resources Provide status reports to IC
Emergency Response Planning
Incident Command System
Planning and Intelligence: Develop incident action plans to
implement the goals of the IC Determines necessary resources Analyzes conditions and incident
scope Predict changing conditions Prepare contingency plans Track resources
Emergency Response Planning
Incident Command System
Logistics: Obtains all resources and services to
manage the incident Finance and Administration:
Maintains history of the response Tracks and approves expenditures Produces final cost report
Emergency Operations Center
Emergency Response Planning
Emergency Operations Center
The Emergency Operations Center (EOC) directs or coordinates the response of the business recovery
Team members and emergency managers meet to direct or co-ordinate a response Also called Command Center Alternate location Governmental is more resource oriented,
business more strategic
Emergency Response Planning
Emergency Operations Center
Primary Functions (Governmental EOC): Coordinate response to large or multiple
events Create or refine policy Allocate resources Collect and manage information about the
incident, responses, and decisions Release information to the public Maintain appropriate records
Emergency Response Planning
Emergency Operations Center
Design anticipates complexity of response
Must facilitate the flow of information internally and externally
Should be located in: Secure, structurally safe building Centrally located Easily accessible
EOC can be a large conference room for businesses
Emergency Response Planning
Emergency Operations Center
EOC Should Contain: Extra phone sets jacks Status boards Separate work space Fax machines Supplies
Emergency Response Planning
Emergency Operations Center
Other considerations for EOC Access control (Security)
No access to media, unauthorized visitors
Back-up power User Friendly Designed for continuous operation Keep operations quiet Video conferencing capability Don’t overwork EOC staff
Emergency Response Team
Emergency Response Planning
Emergency Response Team
Internal organization of employees Members are Volunteers from various
functions; Should use an ICS structure
Emergency Response Planning
Emergency Response Team
ERT accomplishes the following: Intervene and stabilize emergencies Reduce injuries and loss Prevent adverse publicity Demonstrate management concern Minimize environmental impact Comply with regulatory requirements Sole Response in a Disaster Situation
Emergency Response Planning
Emergency Response Team
Basic Steps to Form Team: Management Acceptance and Support Determine Duties and Responsibilities Develop Response Plans, Policies,
Procedures Determine Equipment and Resource Needs Recruit team members Develop training programs Conduct regular drills Advertise
Let employees and community know about it
Emergency Response Procedures
Emergency Response Planning
Emergency Response Procedures
Identify characteristic of hazards Planners can prepare for,
mitigate and control consequences.
General guidelines Not all foreseeable emergencies Assess situation before response
Emergency Response Planning
Bomb Threats
Terrorists bombings Domestic and international
Improvised explosive devices History and extent of use
Emergency Response Planning
Bomb Threats
Threat evaluation Low probability of finding a bomb
after a threat is made Evacuation generally not result Always search the facility thoroughly
Emergency Response Planning
Bomb Threats
Credibility and evaluation of the threat based on the Risk Profile of the business Level of security Controversial business activity Recent events History of bombings and threats Intelligence
Activity of individuals or groups Contents of threat
Emergency Response Planning
Bomb Threats
Evacuation Controversial and difficult decision Many security managers will not evacuate
a facility unless a bomb is found
Loss of productivity Decreased morale Increased possibility of injury by evacuating employees in an unprotected area such as parking lots, hallways, building perimeter
Satisfies intent of the caller
Emergency Response Planning
Bomb Threats
Typical placement of devices If a device is found:
Evacuate safe distance or send employees home
Threats Credible, 30 minutes or less for detonation, delay search and evacuate
Credible, 30 minutes or more for detonation, search
Emergency Response Planning
Bomb Threats
Searches Almost always search Even if a threat is a hoax Who should search
Calling police or Security personnel Systematic, rapid, and thorough Anything out of place, breifcase, package next to the gas main, small pipe
Use of communication devices
Bomb Threats
Searches Assign specific areas for searches Search most common accessible areas
(building perimeter, public areas Then areas that provide synergistic effect
(hydrogen tank, gas main) Then areas critical to the business
opearations (back up generator, data center)
Then non critical areas or areas difficult to reach
Emergency Response Planning
Bomb Threats
Device found Attempt to find owner of
suspicious objects Isolate area Evacuate Inform law enforcement Open doors and windows Shut off hazardous processes and
utilities
Emergency Response Planning
Bomb Threats
Device found continue Continue to search for other devices
Do not touch or move the object Do not cover the object or cut any wires
Do not put the object in water Activate Crisis Management Plan
Emergency Response Planning
Bomb Threats
Package bomb Characteristics:
Unusual postmarks or places of origin
Excessive postage Incorrect addresses or titles of recipients
Excessive handling, wrapping, taping, or bulkiness
Emergency Response Planning
Bomb Threats
Smudges and greasy looking spots or areas
Odor of almonds or chemicals Protruding wire or string Pinholes – used for arming the
device Prevention and response
Use non – metallic letter openers Use chemicals to detect bomb residue If high-risk environment – x-ray machine
Emergency Response Planning
Bomb Threats
Suicide Bombs Description – may be people or cars,
trucks etc Perpetrators difficult to identify Response – bomb squad must detonate
any un-detonated pieces Radiological Dispersal Device (RDD)
Description – distribute radio-active materials
Capabilities and limitations Impact of use
Emergency Response Planning
Bomb Threats
Mitigation Intelligence program Engineering evaluations - blast-
resistant exterior and architecture Ventilation systems located away from the ground on the ceiling
Improve fire protection systems Blast resistant fire protection systems
Locate critical assets away from the perimeter
Emergency Response Planning
Bomb Threats
Remove hiding places for IED’s Design crash-through protection Establish no parking zones Isolate employee parking Create space Other environmental design
Emergency Response Planning
Bomb Threats Prevention
Analyze exposure Audit the physical security Physical security Incoming inspection Access and internal controls Threat questionnaires Training on threats, searches, bomb recognition and
safety
Emergency Response Planning
Bomb Threats Establish who will evaluate threats Develop relevant procedures Establish evacuation criteria Identify search methods and personnel Identify and prioritize search areas Establish search tracking procedure Test all procedures Review plans and phone numbers often Understand community’s capabilities
Emergency Response Planning
Bomb Threats Response
Record exact time of a telephoned threat
Ask When will it explode? Where is it located? What does it look like? Why was it placed? Who is calling?
Emergency Response Planning
Bomb Threats
Attempt to transfer the call to security or a member of the threat assessment team
Initiate a search - checklist Make other notifications as
appropriate If a device is found:
Evacuate at least three hundred yards out of the line of sight
Call emergency services (police, fire)
Emergency Response Planning
Bomb Threats
Identify/evaluate the object Do not move, dismantle, or use water
Open doors and windows Isolate (secure) the area from entry Consider shutting down utilities and hazardous processes
Continue the search
Emergency Response Planning
Bomb Threats
Relocate vital records and back-up computer systems
Activate the crisis management plan Stage emergency response equipment and strategic resources
Restrict access to the area If the bomb explodes –
Remove injured immediatelyDo not treat the injured at the blast site
Emergency Response Planning
Bomb Threats
If RDD is suspected Move as far as possible, upwind or go inside
Cover or filter your mouth and nose Remove clothing and seal it in a plastic bag
Shower to remove dust Shut windows, outside doors, and dampers
Turn off fans and HVAC Monitor TV and radio
Emergency Response Planning
Bomb Threats
Recovery Care for the injured Begin rescue operations Assess damage Begin salvage and cleanup Test for blast damage Keep employees informed Provide posttraumatic stress counseling Begin relocation and reconstruction Investigate and prosecute every incident
Emergency Response Planning
Earthquake
Causes Tectonic plates Fault zones
Measurement Richter scale Modified Mercalli Scale
Emergency Response Planning
Earthquake
Effects Soil conditions Liquefaction – soil saturated with
water Structures Infrastructure Emergency services Collateral damage Tsunami
Emergency Response Planning
Earthquake
Forecasting Mitigation
Understand seismic risk for your area Identify structural and non-structural
hazards Use sway bracing on automatic fire-
sprinkler systems to prevent pipe breakage in an earthquake
Bolt or base isolate tall and heavy objects
Emergency Response Planning
Earthquake
Strap (secure) equipment mitigate other nonstructural
hazards Strap water heaters to the wall Install flexible connections on gas
lines Install seismic switches Prepare a mass causality plan
Emergency Response Planning
Earthquake Preparedness
Stockpile supplies Encourage individual and family
preparedness Consult with a structural engineer Know location of emergency shutoff valves First aid and cardiopulmonary resuscitation Maintain an adequate supply of cash Agreements with city and local inspectors
Structural inspectors may not be available after an earthquake
Earthquake insurance
Emergency Response Planning
Earthquake Response
Duck, cover, and hold Move away from windows,
buildings, overpasses Do not run outside during the
shaking After shaking, evacuate if
structural damage Avoid use of the telephone If wires fall onto your vehicle, stay
inside Do not use open flames
Emergency Response Planning
Earthquake
Recovery Check for injuries Rescue victims Check structural integrity of the
building Check for fires and other damage Clean up hazardous material spills
Emergency Response Planning
Earthquake
Turn off electrical equipment if power is out
Avoid the use of open flames in an enclosed area
Reenter damaged buildings cautiously Check separation of vents and
exhaust pipes Listen to radio and TV stations Begin relocation and reconstruction if
necessary Update plans and procedures
Emergency Response Planning
Chemical or Biological Attack
Source of threat and intent Threats
Synergistic targets Nerve agents Vesicants Bio-toxins
Emergency Response Planning
Chemical or Biological Attack Challenges for delivery
City water is considered safe Most inhalable risks breakdown when exposed to sun
and diluted with water
Defenses for business Improved security plan and DRP, BCP
Warning signs of attack Not always immediately apparent Hospitals may be the first to detect Sudden high levels of absenteeism
Emergency Response Planning
Chemical or Biological Attack
Indications: Droplets of oily film on surfaces or water Dead or dying animals Unusual or unauthorized spraying Symptoms of illness Mass casualties Low-lying clouds, fog, dust or particles
unrelated to weather People unusually dressed
Long-sleeved shirts, masks or breathing protection
Unexplained odors Observation of dispersal devices, containers etc
Emergency Response Planning
Chemical or Biological Attack
Mitigation Control toxic and hazardous
chemicals Store chemical tankers inside
buildings or secured yards Substitute less toxic substances Minimize the amount of chemicals
used Secure access to ground level air
intakes
Emergency Response Planning
Chemical or Biological Attack
Install filters on air systems Protect building utilities from
tampering Install HVAC venting and purging
systems Design security into new
construction Isolate mail rooms
Emergency Response Planning
Chemical or Biological Attack
Preparedness Understand the types and
properties of biological and chemical agents
Identify businesses in the immediate area that could affect your operations
Develop procedures to notify of imminent hazard
Develop evacuation routes and procedures
Emergency Response Planning
Chemical or Biological Attack
Assess the physical security of buildings
Restrict access to mechanical rooms
Identify safe rooms for shelter-in-place
Develop procedures and training Develop means to monitor
conditions Identify sudden, out of the
ordinary absenteeism
Emergency Response Planning
Chemical or Biological Attack
Response Move upwind from the source Move indoors to an interior room
on a higher floor Close building dampers, windows,
and doors Turn off HVAC systems
Emergency Response Planning
Chemical or Biological Attack
Shelter in place Close all windows and exterior doors Shut off air conditioning and heating Use duct tape to seal cracks around
windows and doorframes Cover bare arms and legs and
bandage any cuts or abrasions Choose room with bathroom and
telephone Store provisions
Emergency Response Planning
Chemical or Biological Attack
If splashed with an agent: Wash with warm soapy water or
10:1 bleach solution Take off clothing Place clothing in a sealed plastic
bag Locate fountain, pool, or other
source of water to rinse if outside Use talcum powder or flour if no
water
Emergency Response Planning
Chemical or Biological Attack
If in a car, shut off outside air intake vents and roll up windows
Seek medical assistance as soon as possible
If anthrax is suspected: Do not handle, shake, or empty the
letter or package Place contents in plastic ziplock bag Wash your hands with soap and
warm water and then wash your face
Emergency Response Planning
Chemical or Biological Attack
Blow and wipe your nose Close doors and windows to the
room where the package or letter is located
Turn off air conditioning, heating and fans
Collect the names of all persons who had contact with the letter or package
Seek medical attention immediately Call the police and fire department
Emergency Response Planning
Chemical or Biological Attack
Monitor news broadcasts Maintain resource information
Recovery Plan for an extended relocation Track employees who may be
quarantined, killed, or evacuated Develop a mass casualty plan
Emergency Response Planning
Chemical or Biological Attack
Establish work at home or alternate work sites
Cross-train employees Minimize direct contact with others Disinfect phones and other work surfaces Maintain out-of-region resources for
business continuity Keep copies of building design and
engineering data off site Educate employees about building re-
entry
Emergency Response Planning
Evacuation Planning
Post September 11, 2001 changes Consequences of evacuation
Injuries, loss of productivity, morale, seriousness of evacuation
Employee orientation and training Relocation Verification that no one is left in the
building Roll call Not possible for large evacuations
Emergency Response Planning
Evacuation Planning
Floor Wardens Duties and responsibilities Identification Search areas Training
Emergency plans, CPR
Include visitors and disabled Drills
Emergency Response Planning
Evacuation Planning Mitigation
Connect warning systems and fire panels to backup power
Ensure planning conforms with codes and standards
Assign a dedicated Fire Safety Director
Emergency Response Planning
Evacuation Planning Upgrade life safety elements Increase the evacuation discharge
area Know latest standards and procedures Have redundant communication
systems Ensure stairwell doors will unlock Maintain close ties with the fire
department Determine if the fire department will
search stairwells
Emergency Response Planning
Evacuation Planning Preparedness
Decide who plans, coordinates, and authorizes evacuations
Develop a announcement script(s) Develop unobstructed escape routes Procedures for employees who stay
behind Shut down, critical procedures Should be minimized
Select and train evacuation monitors or floor wardens
Emergency Response Planning
Evacuation Planning
List methods to notify employees Identify employees with handicaps Establish assembly points Account for employees and guests Establish ‘all clear’ (re-entry)
guidelines Document the plan Conduct drills often
Emergency Response Planning
Evacuation Planning
Response Shut down hazardous processes Train all employees to recognize
the evacuation signal Leave immediately by the nearest
exit Do not return to the work area Do not use elevators in a fire
situation Assist the disabled
Emergency Response Planning
Evacuation Planning Go directly to the assembly point Do not reenter until “all clear” Ensure all persons evacuate Notify emergency officials if
anyone is not accounted for Keep employees informed Close stairwell doors after you
enter, do not prop them open Remove high heel or flip-flop shoes
if descending stairs
Emergency Response Planning
Evacuation Planning
Recovery Disseminate return-to-work
instructions Review the plan and procedures at
least annually Instruct business continuity team
members to take laptop computers Controversial
Emergency Response Planning
Fires Consequences
Greatest number of losses to business 64 to 70 % of businesses never
recover due to loss of data
Death and injury Causes
Equipment failure Careless acts Natural and man made disasters Arson and terrorism
Emergency Response Planning
Fires
Fire Science Fires develop when a combustible
fuel comes in contact with an ignition source
Ignition source can include radiant energy to bring fuel to Ignition temperature
Easier to control ignition sources
Emergency Response Planning
Fires Mitigation
Understand how to prevent the ignition and spread of fires
Bring buildings up to the latest fire codes
Install fire extinguishers Conduct fire prevention
inspections
Emergency Response Planning
Fires
Maintain fire equipment Establish a vegetation “clear
zones” Install fire resistant landscaping
Ensure the address is clearly marked and fire dept knows the location of shut off valves and hazardous materials
Work with the fire department to develop “pre-fire” plans
Establish no smoking policies
Emergency Response Planning
Fires
Preparedness Establish a written fire prevention
plan: List fire hazards List ignition sources and control
procedures Include names of who is
responsible for equipment maintenance
Emergency Response Planning
Fires
Identify responsibility for control and accumulation of flammable or combustible materials
Housekeeping procedures Employees training System maintenance procedures
Emergency Response Planning
Fires
Install automatic fire detection, suppression and warning systems
Establish guidelines and other written material for employees
Train employees in fire safety and evacuation
Shut off utilities, processes, and electronic systems
In the event of a wild land-fire place escape vehicles in position before evacuation is ordered
Emergency Response Planning
Fires
Ensure electrical systems are properly maintained
Inspect gas lines, furnaces, and boilers
Daly inspections for checking soldering irons, hot plates and other ignition sources
Control traffic and parking Pre-register with restoration
service companies
Emergency Response Planning
Fires Response
Obtain basic information about the fire
Ask if anyone is trapped or injured Evacuate the immediate area Call the fire department Fight the fire, if qualified Shut off heating, ventilation, and
air conditioning systems
Emergency Response Planning
Fires
Send people to meet the fire department
Remove impediments to responding Monitor the post indicator valve (PIV)
to ensure it remains functional and does not shut prematurely
Assign a person to the fire pump Decide if equipment or processes
should be shut down Move flammable or hazardous
materials only if safe
Emergency Response Planning
Fires Recovery
Contact a restoration service Prevent further damage from rain,
theft etc Restrict access to the damaged
area Contact insurance carrier or broker Determine if production schedules
are affected
Emergency Response Planning
Fires
Remove critical equipment or records not damaged
Recreate any lost vital records Provide status reports to major
customers and employees Replenish used fire control
equipment Begin relocation and
reconstruction
Emergency Response Planning
Floods and Heavy Rain
Second most common natural disaster
Great loss of life Property damage exceeds $1 billion Can occur suddenly Tend to re-occur in same area
Emergency Response Planning
Floods and Heavy Rain Flood maps and risk determination
100 year flood 500 year flood Software
Emergency Response Planning
Floods and Heavy Rain
Mitigation Maintain mitigation and response
plan Keep streams, culverts, and other
waterways clean of debris Install architectural barricades Don’t develop or expand into flood
prone areas Power shut down procedure
Emergency Response Planning
Floods and Heavy Rain
Develop a plan to evacuate animals or equipment
Develop a contingency delivery plan
Consider the purchase of flood insurance
Build diversion channels, straighten river channels
Increase sewer and storm water capacity
Emergency Response Planning
Floods and Heavy Rain Preparedness
Know your flood risk Install monitoring devices Know the community alert signals Review community’s flood plan Pre-register with restoration service Cleaning, dehumidification, odor
removal, recovery of documents Be prepared for erosion or landslides Keep roof and parking lot drainage
free of debris
Emergency Response Planning
Floods and Heavy Rain
Inspect roofs for signs of weakness Remove low-lying yard storage Install check-valves in sewer traps Maintain an adequate supply of
sandbags Maintain a supply of water proofing
materials Park vehicles on the escape side of
bridges Keep vehicles fueled
Emergency Response Planning
Floods and Heavy Rain
Monitor conditions Flood Watches Flood Warnings
Stockpile other materials Inspect fire protection equipment Sandbag protection equipment Move equipment and documents
to upper levels Back-up data systems
Emergency Response Planning
Floods and Heavy Rain Response
De-energize equipment if the flood is isolated to your facility due to sprinkler system malfunction
Cover equipment and product Monitor conditions and escape routes Shut off electrical power and utilities Immediately evacuate to higher
ground Watch for and avoid low-lying areas Don’t attempt to cross flowing
streams Beware of snakes and other animals
Emergency Response Planning
Floods and Heavy Rain Recovery
Inspect foundations for damage Assess damage Contact the restoration service
provide Do not turn on utilities until
checked Be sure water supplies are safe
to drink
Emergency Response Planning
Floods and Heavy Rain
Repairs and reconstruction Remove structures from the
floodplain Begin mitigation planning Inform customers of the new
location Inform employees when they can
expect to return
Emergency Response Planning
Hazardous Materials
Hazardous material Chemical spill, other harmful substances
Regulation Mitigation
Construct dikes and secondary containment to prevent materials to enter drainage
Separate incompatible materials Train staff in storage, use,
hazards, and clean-up
Emergency Response Planning
Hazardous Materials Preparedness
Maintain material data safety sheets
Determine what regulations apply Coordinate pre-emergency plans Place equipment at strategic
locations.
Emergency Response Planning
Hazardous Materials
Maintain the proper equipment Install panic alarms and CCTV Install wind socks and weather
stations Conduct joint training drills Install a community warning
system Inspect containers and piping for
damage or leaks
Emergency Response Planning
Hazardous Materials Response
Evacuate upwind Isolate the area Decide need for outside assistance Wear protective equipment Remove injured Apply first aid Identify the materials and
properties
Emergency Response Planning
Hazardous Materials
Eliminate ignition sources Stage fire control equipment Mitigate or eliminate the source Determine the size of the area
affected Contain the spill Clean up Notify regulatory agencies
Emergency Response Planning
Hazardous Materials Recovery
Activate crisis management plan Decontaminate Repair damage File required reports. Monitor health and environmental
problems Investigate the cause
Emergency Response Planning
Hurricanes Causes Effects and damage
Saffir-Simpson Scale table 13.1 Wind Storm Surge Flooding from rain
Emergency Response Planning
Hurricanes
Tornadoes Loss of utilities Road blockage Other
Watches and warnings
Emergency Response Planning
Hurricanes Mitigation
Develop shutdown procedures. Keep trees in good health Reduce potential for wind borne
debris Clean drains and catch basins
Emergency Response Planning
Hurricanes
Upgrade existing structures Incorporate high wind building
standards for new construction Avoid construction in areas
subject to the greatest damage Strengthen life lines Utilities, roadways and vital
equiptment Set up alternate work sites and
access to data systems
Emergency Response Planning
Hurricanes Preparedness
Check flood insurance policies Stockpile provisions and materials Determine where to relocate Inspect roof edging strips Cover sensitive equipment Train employees to prepare Pre-qualify restoration
contractors
Emergency Response Planning
Hurricanes Response
Monitor the progress of the storm Evacuate immediately Move valuables out of the area Secure or store located objects
outside Board up windows Turn off utilities and HVAC Arrange for extra security If required to remain, stay inside
Emergency Response Planning
Hurricanes Recovery
Wait before beginning repairs Evaluate the structural integrity Ensure site is safe for cleanup Account for employees as they
return Begin relocation and
reconstruction Return vital records
Emergency Response Planning
Serious Injury or Illness
Most common emergency Lost productivity Response may be delayed Services not available after
disasters Training
Emergency Response Planning
Serious Injury or Illness Mitigation
Implement effective safety programs
Evaluate the risk and type of injuries Develop prevention programs List response procedures Purchase biohazard cleanup kits Ensure the address is clearly visible Sponsor health fairs
Emergency Response Planning
Serious Injury or Illness Preparedness
Install eye wash stations and showers
Inoculate employees at risk Track employees with special needs Train employees in first aid and
CPR Purchase AED Maintain first aid supplies Ensure unimpeded access to the
facility
Emergency Response Planning
Serious Injury or Illness Response
Contact emergency services Determine the extent of the
injuries Provide first aid Ensure that the victim is not
moved Obtain information about the
condition Keep those not involved away Escort paramedics to the victim
Emergency Response Planning
Serious Injury or Illness Recovery
Follow biohazard procedures Notify regulatory agencies Investigate the cause Retrain injured employees on
safety procedures Activate the crisis management
plan Provide posttraumatic stress
counseling
Emergency Response Planning
Lightening Mitigation
Understand the frequency of severe thunderstorms
Engineering evaluation. Incorporate protection in
structures Purchase a backup generator Upgrade fire protections systems Establish equipment replacement
agreements
Emergency Response Planning
Lightening Preparedness
Monitor storm intensity Install line conditioners to reduce
the effect of a power surge Discontinue outdoor activities Avoid contact with pipes, railings,
wire fences, telephones etc Train employees about lightening
safety Maintain scheduled data backups Shut down systems
Emergency Response Planning
Lightening Response
Bring employees inside the building Contact emergency services if injuries Treat injured victims Stand clear of windows, doors and
appliances Avoid contact with piping Avoid the use the telephone Check for and extinguish fires If power is lost, shut down equipment
Emergency Response Planning
Lightening Recovery
Log all events, actions, decisions, and expenses
Assess and document damage Reestablish utilities Test and replace damaged
equipment and connectivity Restore data if any is lost
Emergency Response Planning
Tornadoes Mitigation
Make trees wind resistant Strengthen the wind resistance of
buildings Establish tornado warning
systems Build safe rooms or tornado
shelters
Emergency Response Planning
Tornadoes Preparedness
Monitor weather stations Look and sound Watches and warnings Identify a shelter room Instruct employees in warning
systems Construct storm shelters Maintain supplies Stockpile plastic and other materials
Emergency Response Planning
Tornadoes Response
Seek shelter in a storm cellar, basement, interior room or interior stairwell (high rise)
Stay clear of windows, doors, outside walls
If outside, seek a safe place in a sturdy building
If in a vehicle, seek shelter in a ditch Leave mobile homes for a storm
shelter
Emergency Response Planning
Tornadoes Recovery
Assess damage to facilities Begin search and rescue
operations Treat injuries Avoid the use of open flames Monitor news broadcasts Form teams of volunteers Document damage for insurance Clear debris Begin relocation and
reconstruction
Emergency Response Planning
Workplace Violence - Disturbance
Mitigation Observe good hiring practices Establish policy Foster a good working environment
Emergency Response Planning
Workplace Violence - Disturbance
Never degrade an employee when terminating
Audit and improve physical security and access control
Remove objects used by demonstrators to damage property
Construct ‘safe rooms’ Isolate lobbies
Emergency Response Planning
Workplace Violence - Disturbance
Preparedness Develop a comprehensive program Train supervisory and management
to: Recognize potentially aggressive
behavior Recognize signs of domestic
violence Diffuse aggressive behavior
Emergency Response Planning
Workplace Violence - Disturbance
Respond immediately to complaints
Other elements required Protect potential victims Evaluate and manage threats or
acts of violence Train security officers Develop intelligence programs
Emergency Response Planning
Workplace Violence - Disturbance
Response Type I - Robbery
Follow the robber’s directions Do not argue or fight with the
robber Offer no resistance whatsoever Speak in a cooperative tone Let them know you intend to
follow instructions
Emergency Response Planning
Workplace Violence - Disturbance
Never use a weapon Move slowly and explain each
move Do not follow or chase the robber Do not touch anything robber
has handled Close and lock all doors Call the police immediately Write down everything Protect evidence
Emergency Response Planning
Workplace Violence - Disturbance
Type III – Employment Related Involvement Assess the situation. Call 911 Isolate potential victims Lock all doors Close blinds Take cover Summon help
Emergency Response Planning
Workplace Violence - Disturbance
Recovery Activate the crisis management
plan Clean up biohazards and physical
damage Provide stress counseling Review security and response
procedures
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