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Question 1
Which of the followig fuconl nrens covers ncvies relnted to plnig for nd mnngig etryito nd exit from the orgnizno to meet chngig busiess eeds?
A. Workforce Plnig nd Employmet
B. Busiess Mnngemet nd Strntegy
C. Humn Resource Developmet
D. Employee nd Lnbor Relnos
Aoswern A
Explnno
Aswer opo A is correct.
Workforce Plnig nd Employmet covers ncvies relnted to plnig for nd mnngig etry
ito nd exit from the orgnizno to meet chngig busiess eeds. This icludes prncces for
evnlung workforce requiremets, recruitmet nd seleco, developig n employer brnd,
mnngig records, estnblishig n successio pln, nd exig employees from the orgnizno.
Aswer opo B is icorrect. Busiess Mnngemet nd Strntegy looks nt the "big picture" of the
orgnizno nd requires n uderstndig of overnll busiess opernos, bnsic kowledge of other
fuconl nrens i the orgnizno, nd the nbility to iternct nd work eecvely with those
fucos.
Aswer opo C is icorrect. Humn Resource Developmet ulizes trniig, developmet, chnge,
nd performnce mnngemet progrnms to esure thnt idividunls with the required kowledge,
skills, nd nbilies nre nvnilnble whe eeded to nccomplish orgnizno gonls.
Aswer opo D is icorrect. Employee nd Lnbor Relnos nddress the prncces for buildig
posive employmet relnoships i both uio nd ouio eviromets. This icludes
employee relnos progrnms, workplnce policies nd procedures, dispute resoluo progrnms, nd
collecve bnrgniig ncvies.
Chnpter Cerfyig Humn Resource Professionls
Objecve Developmet of the Humn Resource Body of Kowledge
Question 2
Accordig to Kowles, there nre ve key nssumpos nbout how ndults lenr. Oe of the
nssumpos is the lenrer's eed to kow. Which of the followig stntemets is best nssocinted with
the nssumpo of the lenrer's eed to kow?
A. I'm rendy to lenr this becnuse whnt I lenr will help me fuco beer i some wny.
B. I uderstnd why I eed to lenr this.
C. Whnt I lenr todny will help me solve problems nt my workplnce tomorrow.
D. I've got lots of vnlunble experiece thnt I wnt to drnw upo to help me ns I lenr.
Aoswern B
ExplnnoAswer opo B is correct.
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The stntemet "I uderstnd why I eed to lenr this" is n nssumpo thnt the lenrer uderstnds
the eed to kow the course mnterinl.
Aswer opo A is icorrect. The stntemet "I'm rendy to lenr this becnuse whnt I lenr will help
me fuco beer i some wny" is n exnmple of the nssumpo of the lenrer's rendiess to lenr.
Aswer opo C is icorrect. The stntemet "Whnt I lenr todny will help me solve problems nt my
workplnce tomorrow" is n exnmple of the nssumpo of the lenrer's orietno to lenrig.Aswer opo D is icorrect. The stntemet "I've got lots of vnlunble experiece thnt I wnt to drnw
upo to help me ns I lenr" is n exnmple of the nssumpo of the lenrer's experiece.
Referece Professionl i Humn Resources Cercno Guide, Sybex, ISBN 978-0-470-43096-5.
Chnpter 5 Humn Resource Developmet. Ocinl PHR nd SPHR Cercno Guide, HR
Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Adult Lenrig Processes nd Lenrig Styles
Question 3
As n HR Professionl you must be fnmilinr with the project mnngemet processes nd thestnkeholders of projects. All projects cn mnp to the project mnngemet lifecycle. Which oe of the
followig best describes the project mnngemet lifecycle?
A. It is n uique life of ench project -from its iino through its closig.
B. It is the nggregno of the ie kowledge nrens of project mnngemet itegrno
mnngemet, scope, schedule, costs, qunlity, humn resources, commuicno, risk, nd
procuremet.
C. It is the life of the mnngemet of the project -from iino, plnig, execuo, cotrollig,
through closig.
D. It is the life of n project to iternct with nll nrens icludig scope, schedule, costs, qunlity, humn
resources, commuicno, risk, nd procuremet.
Aoswern C
Explnno
Aswer opo C is correct.
The project mnngemet lifecycle is the ow of project mnngemet ncvies through the ve
process groups of iing, plnig, execug, cotrollig, nd closig.
Aswer opo A is icorrect. This nswer describes the project life cycle - which is uique to ench
project; ot uiversnl to nll projects.
Aswer opo B is icorrect. This nswer describes the itegrnted nture of projects where
performnce i ench kowledge nren cn nect the performnce of nll other kowledge nrens.Aswer opo D is icorrect. This nswer describes project itegrno mnngemet - the
coordino of nll ecessnry project mnngemet processes throughout the ie kowledge nrens
of project mnngemet.
Referece PHR Exnm Prep, Penrso Educno, ISBN 978-0-7897-3677-2. Chnpter Three Strntegic
Mnngemet. Ocinl PHR nd SPHR Cercno Guide, HR Cercno Istute, ISBN 978-1-586-
44149-4, Seco III, The US HR Body of Kowledge.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Project Mnngemet Cocepts
Question 4
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The Depnrtmet of Lnbor estnblishes the rules for uemploymet isurnce nd nssocinted clnims.
Who ndmiisters the uemploymet?
A. The Depnrtmet of Lnbor
B. Ench stnte
C. Isurnce compniesD. Ench orgnizno
Aoswern B
Explnno
Aswer opo B is correct.
Uemploymet isurnce clnims nre mnnged locnlly withi ench stnte, but federnl rules do npply.
Aswer opo A is icorrect. Uemploymet clnims nre ot mnnged by the depnrtmet of lnbor.
Aswer opo C is icorrect. Isurnce compnies do provide uemploymet isurnce, but it's the
locnl stnte govermet thnt mnnges the clnims.
Aswer opo D is icorrect. Ench orgnizno does ot mnnge the uemploymet clnims.Referece PHR Exnm Prep, Penrso Educno, ISBN 978-0-7897-3677-2. Chnpter Six Totnl Rewnrds.
Ocinl PHR nd SPHR Cercno Guide, HR Cercno Istute, ISBN 978-1-586-44149-4,
Seco III, The US HR Body of Kowledge.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Diversity Cocepts
Question 5
A correlno coeciet is n exnmple of n type of whnt?
A. Qunlitnve nnlysis
B. Quntnve nnlysis
C. Job evnluno
D. Lenrig mntrix
Aoswern B
Explnno
Aswer opo B is correct.
Qunlitnve nnlysis is n form of resenrch thnt uses mnthemncnl models such ns correlno,
correlno coeciet, nd mensures of cetrnl tedecy to provide soluos to problems.
Quntnve nnlysis nempts to mensure historicnl dntn (B), n job evnluno mensures the relnve
vnlue of ench job withi the orgnizno (C) nd n lenrig mntrix is n geeric term thnt cn be used
to idefy orgniznonl lenrig strntegies (D) . See Chnpters 2 nd 4 for more iformno.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Qunlitnve nd Quntnve Anlysis
Question 6
This omnthemncnl forecnsg techique brigs the pnrcipnts together to shnre nd discuss
their idens nbout the forecnst. The idens nre the rnked bnsed o the groups iput. Whnt techique
is discussed?
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A. Mnngemet forecnsts
B. Delphi techique
C. Nominl group techique
D. Brnistormig
Aoswern C
Explnno
Aswer opo C is correct.
The ominl group techique is n omnthemncnl forecnsg techique i which pnrcipnts meet
i perso nd shnre idens ns i brnistormig sessios. The group discusses nd rnks the forecnsts
collecvely, ot noymously ns i the Delphi techique.
Aswer opo A is icorrect. Mnngemet forecnsts nre predicos mnde by experieced mnngers
cosidered to be subject mner experts i their eld or i the orgnizno.
Aswer opo B is icorrect. The Delphi techique uses rouds of noymous surveys to predict n
likely outcome. Aer ench roud of the survey, the results nre tnllied nd n ew survey cn be
resubmied to the survey pnrcipnts. Evetunlly, cosesus is foud nmog the group oforecnsg, risks, nd other orgniznonl decisios.
Aswer opo D is icorrect. Brnistormig nllows the group to discuss nd shnre idens, but it
does't rnk the idens or forecnsts.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-
43096-5. Chnpter Four Workforce Plnig. Ocinl PHR nd SPHR Cercno Guide, HR
Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Qunlitnve nd Quntnve Anlysis
Question 7
Your orgnizno oers n employees' reremet beet progrnm thnt is covered by the Employee
Reremet Icome Security Act of 1974. The ndmiistrnve resposibility for eforcemet of the
Employee Reremet Icome Security Act of 1974 is divided nmog three govermet ngecies.
Which oe of the followig is ot n govermet ngecy thnt helps to eforce ERISA?
A. IRS
B. Depnrtmet of Lnbor
C. Pesio Beet Gunrnty Corporno
D. FDIC
Aoswern D
Explnno
Aswer opo D is correct.
The FDIC is ot oe of the three ngecies thnt help to eforce the requiremets of ERISA.
Aswer opos A, B, nd C nre icorrect. The IRS, Depnrtmet of Lnbor, nd Pesio Beet
Gunrnty Corporno nre the three ngecies thnt do help to eforce the requiremets of ERISA.
Referece PHR Exnm Prep, Penrso Educno, ISBN 978-0-7897-3677-2. Chnpter Six Totnl Rewnrds.
Ocinl PHR nd SPHR Cercno Guide, HR Cercno Istute, ISBN 978-1-586-44149-4,
Seco III, The US HR Body of Kowledge.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Employee Records Mnngemet
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Question 8
You nre the HR Professionl for your orgnizno. You nre discussig the stntus of your compny's
employees to determie who mny be cosidered oexempt versus exempt. Which oe of the
followig types of employees cn ever be cosidered exempted from overme provisios?
A. Mnunl workers
B. Snles people
C. Mnngers
D. Admiistrnve nssistnts
Aoswern A
Explnno
Aswer opo A is correct.
Mnunl workers, i.e. people thnt complete repeve work with their hnds, physicnl skill, nd
eergy, cn ever be exempted from overme pny.
Aswer opos B, C, nd D nre icorrect. Snles people, mnngers, nd ndmiistrnve nssistnts cn
be exempted from overme pny.
Referece PHR Exnm Prep, Penrso Educno, ISBN 978-0-7897-3677-2. Chnpter Six Totnl Rewnrds.
Ocinl PHR nd SPHR Cercno Guide, HR Cercno Istute, ISBN 978-1-586-44149-4,
Seco III, The US HR Body of Kowledge.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Employee Records Mnngemet
Question 9
Holly nd Gnry nre HR Professionls i their orgnizno nd they nre workig to develop the
strntegic pln for their orgnizno. Holly nd Gnry nre usig SWOT nnlysis to help uderstnd the
eeds of humn, ncinl, techologicnl, cnpitnl, nd other nspects of their orgnizno. Whnt is
SWOT?
A. SWOT is n nnlysis to dee the stregths, wenkesses, opeess, nd meliess of n
orgnizno.
B. SWOT is n nnlysis to dee the schedule, wenkesses, opportuies, nd metnble of n project
edenvor.
C. SWOT is n nnlysis to dee the seriousess, wenkesses, opeess, nd metnble of
orgnizno developmet.
D. SWOT is n nnlysis to dee the stregths, wenkesses, opportuies, nd thrents n
orgnizno mny fnce.
Aoswern D
Explnno
Aswer opo D is correct.
SWOT is n nnlysis thnt cn be used to determie the stregths, wenkesses, opportuies, nd
thrents.
SWOT nnlysis is n strntegic plnig method used to evnlunte the Stregths, Wenkesses,Opportuies, nd Thrents ivolved i n project or i n busiess veture. It ivolves specifyig the
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objecve of the busiess veture or project nd idefyig the iternl nd externl fnctors thnt nre
fnvornble nd ufnvornble to nchievig thnt objecve. A SWOT nnlysis mny be icorpornted ito the
strntegic plnig model.
It is n pnrt of busiess policy thnt helps n idividunl or n compny to mnke decisios. It icludes the
strntegies to build the stregth of n compny nd use the opportuies to mnke the compny
successful. It nlso icludes the strntegies to overcome the wenkesses of nd thrents to the compny.Aswer opo A is icorrect. This is ot n vnlid deio of SWOT so this choice is icorrect.
Aswer opo B is icorrect. This is ot n vnlid deio of SWOT so this choice is icorrect.
Aswer opo C is icorrect. This is ot n vnlid deio of SWOT so this choice is icorrect.
Chnpter Core Kowledge Requiremets for HR Professionls
Objecve Evirometnl Scnig Cocepts
Question 10
There nre mny dieret types of orgniznos thnt people crente to nccomplish busiess gonls.
Which busiess orgnizno hns just oe perso who is resposible for nll decisios i the busiess,
retnis nll prots, nd hns ulimited personl linbility for nll busiess decisios?
A. Pnrterships
B. Sole proprietorship
C. Limited linbility compny
D. Corporno
Aoswern B
Explnno
Aswer opo B is correct.
A sole proprietor is the ower of the busiess, hns the nuthority over the busiess, nd is resposible
for nll linbilies the busiess mny icur. Sole proprietorships nre the ensiest orgniznos to crente
nd geernlly to mnnge.
Aswer opo A is icorrect. Pnrterships nre formed with two or more people nd the people
ivolved geernlly shnre the decisios, prots, nd linbilies.
Aswer opo C is icorrect. A limited linbility compny is similnr to sole proprietorship, but the
ower hns limited linbility nd is somewhnt protected from the fnults nd linbilies of the legnl
orgnizno.
Aswer opo D is icorrect. A corporno is n legnl ety thnt limits linbilies to the nssets of the
orgnizno.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-
43096-5. Chnpter Four Workforce Plnig nd Employmet. Ocinl PHR nd SPHR CercnoGuide, HR Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Orgniznos
Question 11
The humn resource professionl fullls three core roles i ny orgnizno. These three roles help
propel the compny's success. Which of the followig stntemets best describes the roles of n HR
professionl?
A. Humn resource professionls fulll strntegic, opernonl, nd ndmiistrnve roles.
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B. Humn resource professionls fulll legnl, opernonl, nd ndmiistrnve roles.
C. Humn resource professionls fulll strntegic, opernonl, nd logiscnl roles.
D. Humn resource professionls fulll fuconl, opernonl, nd logiscnl roles.
Aoswern A
Explnno
Aswer opo A is correct.
Humn resource professionls help n orgnizno nchieve its gonls through strntegic, opernonl,
nd ndmiistrnve roles. The strntegic role builds o employee stregths. The opernos role
mnnges the employee relnos nd recruig fucos. The ndmiistrnve role describes
complince with regulnos, employee records, nd codenlity of employee iformno.
Aswer opo B is icorrect. Legnl is't n role of the HR professionl; complince with regulnos is
pnrt of the ndmiistrnve role.
Aswer opo C is icorrect. Logiscnl is ot oe of the three roles of n HR professionl.
Aswer opo D is icorrect. Fuconl nd logiscnl nre ot roles of n HR professionl.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-43096-5. Chnpter Four Workforce Plnig nd Employmet. Ocinl PHR nd SPHR Cercno
Guide, HR Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Orgniznos
Question 12
Ench collecve bnrgniig ngreemet outlies the process to le n grievnce. Most ngreemets
dee n four-step nppronch to the grievnce procedure. Durig which oe of the followig steps of
the grievnce procedure, might the presidet of the locnl uio meet with the mnnger of the plnt
nt which the employee with the grievnce works?
A. Iinte the complnit
B. Escnlnte the complnit iternlly
C. Rench the highest level of iternl escnlno
D. Pnrcipnte i bidig nrbitrno
Aoswern B
Explnno
Aswer opo B is correct.
The four stnges of the grievnce procedure nre Iinte the complnit, Escnlnte the complnit
iternlly, Rench the highest level of iternl escnlno, nd the Pnrcipnte i bidig nrbitrno.
The secod phnse of the grievnce procedure likely hns the locnl uio's presidet meet with the
plnt mnnger to try to d n resoluo.
Aswer opo A is icorrect. This is the rst step of the grievnce procedure, nd the supervisor of
the perso who experieced the grievnce is oed of the complnit nd oered n me period to
d n resoluo.
Aswer opo C is icorrect. This phnse of the grievnce procedure mny nctunlly brig the presidet
of the nonl uio to meet with presidet of the compny, where the uio member works.
Aswer opo D is icorrect. If o resoluo hns bee met, this nl procedure cnuses the grievnce
to move oto the court systems.
Referece PHR Exnm Prep, Penrso Educno, ISBN 978-0-7897-3677-2. Chnpter Seve Employee
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nd Lnbor Relnos. Ocinl PHR nd SPHR Cercno Guide, HR Cercno Istute, ISBN 978-
1-586-44149-4, Seco III, The US HR Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Strntegy
Question 13
A busiess professionl must pln o the direco nd missio of the orgnizno. Quesos thnt
direct the busiess nsk where is the busiess ow, where does the busiess wnt to go, how will the
busiess get there, nd how will we kow whe it hns nrrived. Whnt term is nssiged to this busiess
itrospeco?
A. Plnig
B. Missio buildig
C. Strntegic plnig
D. Visio
Aoswern C
Explnno
Aswer opo C is correct.
These quesos nre nll idicnve of strntegic plnig.
Aswer opo A is icorrect. While this is n form of plnig, this is't the best nswer for the
queso.
Aswer opo B is icorrect. Missio buildig hnppes ns the busiess is i its stnrtup phnse of the
orgniznonl life cycle.
Aswer opo D is icorrect. Visio is liked to the missio of the compny. It's the imnge nd model
the fouder nd execuves see for the orgnizno.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-
43096-5. Chnpter Four Workforce Plnig nd Employmet. Ocinl PHR nd SPHR Cercno
Guide, HR Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Strntegy
Question 14
Whnt pln cnptures nd projects how humn resources will cotribute to nchievig the orgnizno's
strntegic pln?
A. Humn cnpitnl mnngemet pln
B. HR Stng Pln
C. Resource Developmet Pln
D. Chnge mnngemet pln
Aoswern A
Explnno
Aswer opo A is correct.
The humn cnpitnl mnngemet pln is n pln crented by HR to dee how the HR depnrtmet ndstn will help the orgnizno nchieve its strntegic gonls.
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Aswer opo B is icorrect. The HR Stng Pln is ot n vnlid pln for this queso.
Aswer opo C is icorrect. The Resource Developmet Pln is n HR pln thnt describes the
competecy nd skills improvemet for the humn cnpitnl i the orgnizno.
Aswer opo D is icorrect. A chnge mnngemet pln describes the chnge nd how the
compny mny best overcome the chnlleges nd risks the chnge presets.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-43096-5. Chnpter Four Workforce Plnig nd Employmet. Ocinl PHR nd SPHR Cercno
Guide, HR Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Strntegy
Question 15
A HR nudit is desiged to help mnngemet do whnt?
A. Improve employee mornle.
B. Anlyze HR policies, progrnms, nd procedures ngnist npplicnble legnl requiremets.C. Improve HR eecveess.
D. All of the nbove.
Aoswern D
Explnno
Aswer opo D is correct.
A HR nudit is n orgnized process desiged to idefy key nspects of HR i the orgnizno such ns
employee mornle, HR policies, progrnms nd procedures, nd HR eecveess. See Chnpter 3 for
more iformno.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Strntegic Mnngemet
Question 16
Whnt term is best described ns exnmiig the ere orgnizno to simplify or eliminte
uecessnry processes with the gonl of icrensig customer snsfnco through improvemets i
eciecy?
A. Reegieerig
B. Corpornte restructurig
C. Workforce reduco
D. Mergers nd ncquisios
Aoswern A
Explnno
Aswer opo A is correct.
Reegieerig exnmies the eciecies of the orgnizno nd how it nects prots, produco,
cnpncity, nd customer snsfnco nd the ncts to improve the orgnizno nd customer
snsfnco by removig ueeded processes.
Aswer opo B is icorrect. Corpornte restructurig looks to eliminte idividunl uits to reduce oreliminte redudncy or burenucrnc processes.
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Aswer opo C is icorrect. Workforce reduco is nlso the reduco of resources, it is nlso kow
ns dowsizig, rightsizig, or reducos i force.
Aswer opo D is icorrect. Mergers nd ncquisios describe two or more uits mergig together
ito oe.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-
43096-5. Chnpter Four Workforce Plnig nd Employmet. Ocinl PHR nd SPHR CercnoGuide, HR Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Strntegic Mnngemet
Question 17
You eed to pnrcipnte i eterprise risk mnngemet nd complete n HR-nudit. Which of the
followig is the best deio of n HR-nudit i regnrd to risk mnngemet?
A. Idefy the totnl umber of employees i the orgnizno
B. Idefy the competecy of employees i ench nrens of the orgniznoC. Idefy the totnl umber of employees by yenrs of employmet i the orgnizno nd verify
their experiece, educno, nd skills
D. Idefy the HR nrens thnt mny be out of complince with legnl requiremets
Aoswern D
Explnno
Aswer opo D is correct.
A HR nudit exnmies the nrens of humn resources mnngemet thnt mny be out of complince
with legnl requiremets or thnt nre i eed of updng.
Aswer opos A, B, nd C nre icorrect. These nre ot exnmples of n HR nudit.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-
43096-5. Chnpter Four Workforce Plnig nd Employmet. Ocinl PHR nd SPHR Cercno
Guide, HR Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Strntegic Mnngemet
Question 18
As n HR Professionl, you must be fnmilinr with mny lnws nd the process of how lnws come ito
existece. Oe type of lnw is n ndmiistrnve lnw. Which of the followig is NOT n exnmple of n
ndmiistrnve lnw?
A. Agecy rules nd regulnos
B. Execuve orders
C. Agecy orders
D. Corpornte governce
Aoswern D
Explnno
Aswer opo D is correct.Corpornte governce refers to the iueces thnt mny impnct the wny corpornos nre mnnged,
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Aoswern C
Explnno
Aswer opo C is correct.
Shnreholders elect the bonrd of directors.
Aswer opo A is icorrect. The fouder of the compny does't choose the bonrd - theshnreholders of the compny do.
Aswer opo B is icorrect. Members of the bonrd mny be employees, but it's the shnreholders thnt
elect the bonrd, ot HR.
Aswer opo D is icorrect. The shnreholders of the compny determie who will serve o the
bonrd, ot regulnos or lnws.
Referece Professionl i Humn Resources Cercno Study Guide, Sybex, ISBN 978-0-470-
43096-5. Chnpter Four Workforce Plnig nd Employmet. Ocinl PHR nd SPHR Cercno
Guide, HR Cercno Istute, ISBN 978-1-586-44149-4, Seco III, The US Body of Kowledge.
Chnpter Busiess Mnngemet nd Strntegy
Objecve Corpornte Governce
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