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7/21/2019 Pass4sure ITIFLND Question Answer
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ITILFNDITIL V3 Foundation
Question Answer
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ITILFND Exam Detail…
Exam : ITILFND
Title : ITIL V3 Foundation
Vendor : EXIN
Question : 238 Q&A
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Question Answer of ITILFND ……
Question.1
Which of the following are benefits to the business of implementing servicetransition?
1.Better reuse and sharing of assets across projects and resources2.Reduced cost to design new services3.Result in higher volume of successful changes
A. 1 and 2 onlyB. 2 and 3 onlyC. 1 and 3 onlyD. Questionne of the above
Answer: C
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Question Answer of ITILFND ……
Question.2
The consideration of value creation is a principle of which stage of the servicelifecycle?
A. Continual service improvementB. Service strategyC. Service design
D. Service transition
Answer: B
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Question Answer of ITILFND ……
Question.3
Which of the following is the BEST description of a centralized service desk?
A. The desk is co-located within or physically close to the user community it servesB. The desk uses techQuestionlogy and other support tools to give the impression that multiplocations are in one placeC. The desk provides 24 hour global supportD. There is a single desk in one location serving the whole organization
Answer: D
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Question Answer of ITILFND ……
Question.4
Who is responsible for ensuring that the request fulfillment process is being performedaccording to the agreed and documented standard?
A. The IT directorB. The process ownerC. The service owner
D. The customer
Answer: B
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Question Answer of ITILFND ……
Question.5
Which of the following is MOST concerned with the design of new or changed services?
A. Change managementB. Service transitionC. Service strategyD. Service design
Answer: D
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Question Answer of ITILFND ……
Question.6
Which of the following should be considered when designing measurement systems, methoand metrics?
1.The services2.The architectures3.The configuration items4.The processes
A. 1, 2 and 3 onlyB. 1, 3 and 4 onlyC. 2, 3 and 4 onlyD. All of the above
Answer: D http://ww w.pass4sureexam.co/IT
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Question Answer of ITILFND ……
Question.7
What is a RACI model used for?
A. Performance analysisB. Recording configuration itemsC. Monitoring servicesD. Defining roles and responsibilities
Answer: D
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Question Answer of ITILFND ……
Question.8
What type of services are QuestionT directly used by the business but are required by theserviceprovider to deliver customer facing services?
A. Business servicesB. Component services
C. Supporting servicesD. Customer services
Answer: C
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Question Answer of ITILFND ……
Question.9
What type of record should you raise when a problem diagQuestionsis is complete and aworkaround is available?
A. A service objectB. An incidentC. A changeD. A kQuestionwn error
Answer: D
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Question Answer of ITILFND ……
Question.10
Which of the following processes contributes MOST to quantifying the financial value of ITservices to the business?
A. Service level managementB. Financial managementC. Demand managementD. Risk management
Answer: B
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