GOV.UKUser researcher induction
Service standard and assessments
GDS2
Digital by default
Digital by default service standard, service manual, service assessments
GDS7
The service standard is our friend
GDS12
Assessments help projects
13 GDS
#1 Start with needs. Start in Discovery
#2 Embed user research in the project
#3 Research in every sprint
#4 Embrace a large and diverse population
#5 Everyone sees 2 hours research every 6 weeks
#6 User research is a team sport
#7 1 part research, 2 parts communication
#8 There’s always time and money for user research
GDS14
Q&A: Service assessments
1. How do assessments work in practice?
2. What outcomes and evidence do assessors look for from user research?
20-25 mins