GOV.UKUser researcher induction

Service standard and assessments

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Digital by default

Digital by default service standard, service manual, service assessments

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The service standard is our friend

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Assessments help projects

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#1 Start with needs. Start in Discovery

#2 Embed user research in the project

#3 Research in every sprint

#4 Embrace a large and diverse population

#5 Everyone sees 2 hours research every 6 weeks

#6 User research is a team sport

#7 1 part research, 2 parts communication

#8 There’s always time and money for user research

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Q&A: Service assessments

1. How do assessments work in practice?

2. What outcomes and evidence do assessors look for from user research?

20-25 mins