MIS in Asia: Opportunity to Lead

by Rob Cayzer

Background

Background

300 pubsFive States

$350 mil revenue16 mil population

No Central System

+

The Queensland FantasyAustralian

Pilot

The User

The Customer

The Result

Rollout: Fantasy Come True

Fantasy Come True

Fantasy Come True

Fantasy Come True

TODAY?

What you need today

The User / Customer

The computer professional:Before Open Systems

1950s to 1980s

The IT professional:Jekyll and Hyde

1990s to 2000s

The IT professional:Multi-Tasking, Multi-Skilling

The ICT professional:Supply Acceleration

Standardisation

IT Professional:The squeeze

Squeezed Out:App development

Process development

ArchitectureGovernance

InfrastructureTech Support

Has Services InnovationRun Its Course?

US data.gov CIO

Budget Cut 77%

Quit last month

Opportunity: The Great Outdoors

When is a computer no longer a computer?

Robotics, IoT:Shop floor Innovation

Shopfloor Project X:Airports, Packages, Letters

Issues:

Technology 30%Integration 20%Shopfloor Process 50%

CloMoSoL and Gamification:Customer Innovation

Gamification:Ultimate (“Killer”) App (“Workflow”)

Rewards for micro-actions:

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“Touch your nose”+

In Summary

Do Not Be a Victim of Commoditisation

INNOVATE! And Be the Godfather of Shop floor and Customer behaviour