Julia WesterImprovement Coach
LeanKit
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A bit about me…
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Why Metric-Driven
?
Learn to choose metrics that further organizational goals and how to use them to coach teams
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The Goal
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Anyone who… Gathers metrics Does things that are
measured Just wants to learn
more about metrics
Who should care about this topic?
The Basicsof Metrics
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@everydaykanbanSource: http://zeshanjaffari.com
Analytics are expensive,
invest wisely
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Measuring everything obscures what is truly important
Start with a clear goal and make a metrics diagnosis
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GQM Technique
Goal Questions Metrics
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Symptoms of dangerously wielding metrics
We think it shows
something it doesn’t
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I sure do get a lot
done!
I add so much value!
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We think that a metric
never expires
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We think shame corrects behavior
We think focusing on individuals
makes great team
members
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What you measure shows what you value
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Avoiding metrics minefields
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KNOW YOUR
Does it:• matter to my customer?• help me make a decision
or take action?
Make sure it passes the “So What?” test
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Measure team performance
over individuals
Understand the danger-to-value
ratio
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Keep a balanced
set of metrics
Source: Larry Maccherone
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Drag picture to placeholder or click icon to add
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Invite exploration using visual appeal
Your set of metrics should fit your unique context and problems.No one has the perfect set of metrics that blindly apply to all teams.
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Balanced dashboard
with coaching advice…
that changes as the data
changesSource: Troy Magennis, Focused Objective
What about LeanKit’s metrics?
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LeanKit In-App metrics placeholder
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Take your LeanKit data and create reports in Tableau
that give insight into your specific context
and help solve your specific problems.
Custom Reporting
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Summary
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Know your problem & map the GQM (goals-questions-metrics)
Measure teams rather than individuals
Understand the risk/reward ratio of each metric
Choose & display a balanced set of metrics
Coach teams to make appropriate trade-offs
Regularly search for and replace expired metrics
References
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Troy Magennis@t_magennisFocusedObjective.com
PuppetLabs & IT REVOLUTION@PuppetLabs#StateOfDevOps
Victor BasiliGoal-Question-Metrics
Larry Maccherone@LMaccherone
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