Moscardini AlfredoProfessor in Cybernetics • Emeritus Professor at University of Sunderland

• Visiting professor at Northumbria University UK,• Cardiff Metropolitan University UK, • Kharkov Karazin National University Ukraine.• Ex Chair of UK System Dynamics Chapter• Chair of Metaphorum (UK Cybernetics group)• Management Consultant and Director of Business

Process Improvement Group( BPI) Ukraine

Don’t miss my presentation, because: - it will help you understand the NEED for change in your organisation - it’s based on successful case studies.

Agenda

Discussion of Operational Excellence

Management Challenges

The Learning Organisation