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Page 1: Managing Generational Diversity in the Workplace (2013)

Managing the Multi-Generational

Workplace

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1. is this real?2. what do I need to know?3. how does this help me?

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who’s in the room?

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silent generation

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Baby boomers

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generation x

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?millennials

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silentgeneration

baby boomers

generation x

millennials

1. is this real?

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silentgeneration

baby boomers

generation x

millennials

HYPE

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theorylife stages

valuessocial moments

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youth

rising adult

midlife adult

elder

life stages

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values

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social moments

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silentgeneration

baby boomers

generation x

millennials

1925-42(71–88)

1943-60(53–70)

1961-81(32–52)

1982-2005(8–31)

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the baby boom

Source: U.S. Census data, reported at www.bbhq.com

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silentgeneration

baby boomers

generation x

millennials

1925-42(71–88)

1943-60(53–70)

1961-81(32–52)

1982-2005(8–31)

2. what do I need to know?

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context: volatile and insecure

characteristics: command and control

assets/liabilities: hard work / hate change

silent generation: born 1925 to 1942

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baby boomers: born 1943 to 1960

context: idealistic revolution

characteristics: hard work, group focus

assets/liabilities: team players/hate conflict

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generation x: born 1961 to 1981

context: broken promises

characteristics: independent, “show me”

assets/liabilities: adaptable / cynical

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the internetabundancediversity

child-focused

millennials: born 1982 to 2005

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social internet

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abundance

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video games

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diversity

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child-focused

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perspective on time

education

work

leisure

silent generation

baby boomers

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education

work

leisure

millennials

perspective on time

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Silent: favor command and control, security, delayed reward

Boomer: idealistic, group/team focused, hard work for the cause, self-fulfillment

Gen X: independent, less stock in title or position, work-life balance

Millennial: do it ourselves, no waiting, networked, “lines” (offline/online) blurred

How do these show up?

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silentgeneration

baby boomers

generation x

millennials

3. how does this help

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products and servicessystems and processes

conflict

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probability0

never always1

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leadership

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leadershipthe internetabundancediversity

child-focused

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leadership

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leadership

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baby boomers

generation x millennials

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baby boomers

generation x millennials

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1. is this real?2. what do I need to know?3. how does this help me?