Lenovo Listens
Manager Training Executive Summary
2© 2011 Lenovo Confidential. All rights reserved.
Engagement = Productivity … Commitment … Retention
Engagement Commitment
Commitment to Job
Commitment to Lenovo
Commitment to Manager
Commitment to Team
Intent to Stay
Effort
Retention
Performance
Adapted from Corporate Leadership Council, 2004
What is Engagement?What is Engagement?
3© 2011 Lenovo Confidential. All rights reserved.
Employee Value Proposition (EVP)The Lenovo Way
What Lenovo Listens Measures
+
EngagementI am proud to work for Lenovo
I am satisfied at LenovoI would recommend Lenovo as a great place
I would stay against comparable position elsewhere
EngagementI am proud to work for Lenovo
I am satisfied at LenovoI would recommend Lenovo as a great place
I would stay against comparable position elsewhere
4© 2011 Lenovo Confidential. All rights reserved.
JULY 13 Overall Lenovo results delivered to LEC
JULY 22 Reports delivered to All Managers Manager Training: #1 – Understand the Report and
#2 – Interpret and Communicate Results
Week of JULY 25 Yuanqing communicates Lenovo-Wide Results to All Employees
Week of AUG 1 Business / Functional Leaders (SVPs or Tier 1/2 Leaders)
communicate organization-wide results Manager Training: # 3 – Plan, Communicate and Track Actions
AUG 1 - 31
Business / Functional Leaders (SVPs or Tier 1/2 Leaders) and their Leadership Teams identify next steps
Managers Communicate Feedback to the Team / Organization Managers create Action Plans
SEPT 1 Managers insert into Lenovo Listens highlights and Action
Plans into OHRP for further conversation with their Managers
OCTOBER Yuanqing Enterprise-wide Action Planning: Communicate Results to all Employees; Engage Action Teams as Needed
Key DatesYou are hereYou are here
5© 2011 Lenovo Confidential. All rights reserved.
Manager TrainingManager Training
* NOTE: If you had fewer than 5 respondents, you will not receive a Manager Report. In this case, you will work with your Manager to understand the broader organizational results and determine next steps for communication and action.
* NOTE: If you had fewer than 5 respondents, you will not receive a Manager Report. In this case, you will work with your Manager to understand the broader organizational results and determine next steps for communication and action.
Interpret and Communicate
Results*Gain greater insight into the dataShare results with team:
—What’s the basic story?Begin Action Planning
Interpret and Communicate
Results*Gain greater insight into the dataShare results with team:
—What’s the basic story?Begin Action Planning
Plan, Communicate and
Track Actions*Participate in Action Tracker Tool Training (Week of 8/1: pre-recorded session)(Optional: Lead a separate Action Planning Session with Team to prioritize areas of focus and confirm individual commitments)Record Plan in Action Tracker and Track ProgressCommunicate Actions to Team
Plan, Communicate and
Track Actions*Participate in Action Tracker Tool Training (Week of 8/1: pre-recorded session)(Optional: Lead a separate Action Planning Session with Team to prioritize areas of focus and confirm individual commitments)Record Plan in Action Tracker and Track ProgressCommunicate Actions to Team
Understand the Report*
Understand the structure and components of the reportIdentify themes and patterns:
—Overall strengths? —Areas for
improvement?Partner with my Manager and HR to understand how my results fit into the context of the broader organizational results
Understand the Report*
Understand the structure and components of the reportIdentify themes and patterns:
—Overall strengths? —Areas for
improvement?Partner with my Manager and HR to understand how my results fit into the context of the broader organizational results
StepStep11
StepStep11
StepStep22
StepStep22
StepStep33
StepStep33
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Understanding Report Chapters
Chapters Purpose Audience
1 Engagement Dashboard Big Picture All Managers
2 Dimension Summary Internal Comparisons All Managers
3 Key Driver MatrixSurvey Questions Related to Engagement
ED Level & Above
4
Item Detail: Uniquely Scaled Items Deeper Insights into
Manager’s Group
All ManagersED Level & Above
Item Detail: For Direct Report Managers
Direct Report Managers
5 Written Comments Qualitative Data All Managers
6 Action Priority GridIntegration and Shift to Action
All Managers
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Key Report ScoresLevel of Engagement for your organization
Represents score for the 4 engagement questions• I am proud to work for Lenovo• I am satisfied at Lenovo• I would recommend Lenovo as a great place• I would stay against comparable position elsewhere
This represents a result – you cannot create actions on these
Level of Engagement for your organization
Represents score for the 4 engagement questions• I am proud to work for Lenovo• I am satisfied at Lenovo• I would recommend Lenovo as a great place• I would stay against comparable position elsewhere
This represents a result – you cannot create actions on these
Results on questions managers have most impact
Represents score on 16 questions across categories: Example: • My manager inspires me to do my best for Lenovo• I have confidence in the overall effectiveness of my manager• I understand how my performance is evaluated• My manager effectively turns goals into specific actions
This represents the things you have most control in influencingShould be the focus of your actions
Results on questions managers have most impact
Represents score on 16 questions across categories: Example: • My manager inspires me to do my best for Lenovo• I have confidence in the overall effectiveness of my manager• I understand how my performance is evaluated• My manager effectively turns goals into specific actions
This represents the things you have most control in influencingShould be the focus of your actions
8© 2011 Lenovo Confidential. All rights reserved.
Key Report Scores
For Execs ONLY:
Represents the questions around the 4P’s or the EVPhave the most impact on engagement for your org.
Focus on these areas first, as they have the biggest impact to Increase engagement
For Execs ONLY:
Represents the questions around the 4P’s or the EVPhave the most impact on engagement for your org.
Focus on these areas first, as they have the biggest impact to Increase engagement
9© 2011 Lenovo Confidential. All rights reserved.
Interpretive Lenses
Interpreting the Data – Creating a Story
Basic Story, Questions,
Possible Actions
Receive Report
Numbers: What are the survey report results?
Reaction: How do I feel about the results?
Context: What has been happening in the organization?
Priorities: How do the results line up with what we want to accomplish? How do they conflict?
Numbers: What are the survey report results?
Reaction: How do I feel about the results?
Context: What has been happening in the organization?
Priorities: How do the results line up with what we want to accomplish? How do they conflict?
Read report at least twice
Read report at least twice
10© 2011 Lenovo Confidential. All rights reserved.
Action Planning
1. Fully online action planning and tracking
2. Only target actions for questions related to Lenovo Way or EVP – NOT Engagement
3. Create action plan targeting 3-5 areas MAXIMUM
4. Involve your employees in action planning
5. Ability to generate ideas from a benchmark list of actions
1. Fully online action planning and tracking
2. Only target actions for questions related to Lenovo Way or EVP – NOT Engagement
3. Create action plan targeting 3-5 areas MAXIMUM
4. Involve your employees in action planning
5. Ability to generate ideas from a benchmark list of actions
11© 2011 Lenovo Confidential. All rights reserved.
Employee Engagement will be integrated into:− OHRP Profile − Individual Development Plan (IDP)
Key Changes for 2011/12 OHRP include: − For each Manager, the Lenovo Listens’ Engagement Score
and Management Index Score replaces the Q12 score
− OHRP Executive Summary “highlights and lowlights” section will include your Employee Engagement results
− Manager Action Plans will be included in OHRP deck and discussed during the individual reviews
Linkage to OHRP
12© 2011 Lenovo Confidential. All rights reserved.
Manager Support3 Manager Trainings: Step 1: Understand the Report
Step 2: Interpret and Communicate Results
Step 3: Plan, Communicate and Track Actions
Feedback Meeting Deck
ActionTracker Tool
Manager Toolkit
13© 2011 Lenovo Confidential. All rights reserved.
Thank people for participating in the survey Share results and engage the team Focus on areas within your control Work with your Manager and HR Partner to
address broader issues Gain alignment and plan actions
Your Role
You make Lenovo Listens come to life…
You are a leader and driver of change at Lenovo
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