Lenovo Listens Manager Training Executive Summary.

Lenovo Listens

Manager Training Executive Summary

2© 2011 Lenovo Confidential. All rights reserved.

Engagement = Productivity … Commitment … Retention

Engagement Commitment

Commitment to Job

Commitment to Lenovo

Commitment to Manager

Commitment to Team

Intent to Stay

Effort

Retention

Performance

Adapted from Corporate Leadership Council, 2004

What is Engagement?What is Engagement?


Employee Value Proposition (EVP)The Lenovo Way

What Lenovo Listens Measures

+

EngagementI am proud to work for Lenovo

I am satisfied at LenovoI would recommend Lenovo as a great place

I would stay against comparable position elsewhere

EngagementI am proud to work for Lenovo

I am satisfied at LenovoI would recommend Lenovo as a great place

I would stay against comparable position elsewhere


JULY 13 Overall Lenovo results delivered to LEC

JULY 22 Reports delivered to All Managers Manager Training: #1 – Understand the Report and

#2 – Interpret and Communicate Results

Week of JULY 25 Yuanqing communicates Lenovo-Wide Results to All Employees

Week of AUG 1 Business / Functional Leaders (SVPs or Tier 1/2 Leaders)

communicate organization-wide results Manager Training: # 3 – Plan, Communicate and Track Actions

AUG 1 - 31

Business / Functional Leaders (SVPs or Tier 1/2 Leaders) and their Leadership Teams identify next steps

Managers Communicate Feedback to the Team / Organization Managers create Action Plans

SEPT 1 Managers insert into Lenovo Listens highlights and Action

Plans into OHRP for further conversation with their Managers

OCTOBER Yuanqing Enterprise-wide Action Planning: Communicate Results to all Employees; Engage Action Teams as Needed

Key DatesYou are hereYou are here


Manager TrainingManager Training

* NOTE: If you had fewer than 5 respondents, you will not receive a Manager Report. In this case, you will work with your Manager to understand the broader organizational results and determine next steps for communication and action.

* NOTE: If you had fewer than 5 respondents, you will not receive a Manager Report. In this case, you will work with your Manager to understand the broader organizational results and determine next steps for communication and action.

Interpret and Communicate

Results*Gain greater insight into the dataShare results with team:

—What’s the basic story?Begin Action Planning

Interpret and Communicate

Results*Gain greater insight into the dataShare results with team:

—What’s the basic story?Begin Action Planning

Plan, Communicate and

Track Actions*Participate in Action Tracker Tool Training (Week of 8/1: pre-recorded session)(Optional: Lead a separate Action Planning Session with Team to prioritize areas of focus and confirm individual commitments)Record Plan in Action Tracker and Track ProgressCommunicate Actions to Team

Plan, Communicate and

Track Actions*Participate in Action Tracker Tool Training (Week of 8/1: pre-recorded session)(Optional: Lead a separate Action Planning Session with Team to prioritize areas of focus and confirm individual commitments)Record Plan in Action Tracker and Track ProgressCommunicate Actions to Team

Understand the Report*

Understand the structure and components of the reportIdentify themes and patterns:

—Overall strengths? —Areas for

improvement?Partner with my Manager and HR to understand how my results fit into the context of the broader organizational results

Understand the Report*

Understand the structure and components of the reportIdentify themes and patterns:

—Overall strengths? —Areas for

improvement?Partner with my Manager and HR to understand how my results fit into the context of the broader organizational results

StepStep11

StepStep11

StepStep22

StepStep22

StepStep33

StepStep33


Understanding Report Chapters

Chapters Purpose Audience

1 Engagement Dashboard Big Picture All Managers

2 Dimension Summary Internal Comparisons All Managers

3 Key Driver MatrixSurvey Questions Related to Engagement

ED Level & Above

4

Item Detail: Uniquely Scaled Items Deeper Insights into

Manager’s Group

All ManagersED Level & Above

Item Detail: For Direct Report Managers

Direct Report Managers

5 Written Comments Qualitative Data All Managers

6 Action Priority GridIntegration and Shift to Action

All Managers


Key Report ScoresLevel of Engagement for your organization

Represents score for the 4 engagement questions• I am proud to work for Lenovo• I am satisfied at Lenovo• I would recommend Lenovo as a great place• I would stay against comparable position elsewhere

This represents a result – you cannot create actions on these

Level of Engagement for your organization

Represents score for the 4 engagement questions• I am proud to work for Lenovo• I am satisfied at Lenovo• I would recommend Lenovo as a great place• I would stay against comparable position elsewhere

This represents a result – you cannot create actions on these

Results on questions managers have most impact

Represents score on 16 questions across categories: Example: • My manager inspires me to do my best for Lenovo• I have confidence in the overall effectiveness of my manager• I understand how my performance is evaluated• My manager effectively turns goals into specific actions

This represents the things you have most control in influencingShould be the focus of your actions

Results on questions managers have most impact

Represents score on 16 questions across categories: Example: • My manager inspires me to do my best for Lenovo• I have confidence in the overall effectiveness of my manager• I understand how my performance is evaluated• My manager effectively turns goals into specific actions

This represents the things you have most control in influencingShould be the focus of your actions


Key Report Scores

For Execs ONLY:

Represents the questions around the 4P’s or the EVPhave the most impact on engagement for your org.

Focus on these areas first, as they have the biggest impact to Increase engagement

For Execs ONLY:

Represents the questions around the 4P’s or the EVPhave the most impact on engagement for your org.

Focus on these areas first, as they have the biggest impact to Increase engagement


Interpretive Lenses

Interpreting the Data – Creating a Story

Basic Story, Questions,

Possible Actions

Receive Report

Numbers: What are the survey report results?

Reaction: How do I feel about the results?

Context: What has been happening in the organization?

Priorities: How do the results line up with what we want to accomplish? How do they conflict?

Numbers: What are the survey report results?

Reaction: How do I feel about the results?

Context: What has been happening in the organization?

Priorities: How do the results line up with what we want to accomplish? How do they conflict?

Read report at least twice

Read report at least twice


Action Planning

1. Fully online action planning and tracking

2. Only target actions for questions related to Lenovo Way or EVP – NOT Engagement

3. Create action plan targeting 3-5 areas MAXIMUM

4. Involve your employees in action planning

5. Ability to generate ideas from a benchmark list of actions

1. Fully online action planning and tracking

2. Only target actions for questions related to Lenovo Way or EVP – NOT Engagement

3. Create action plan targeting 3-5 areas MAXIMUM

4. Involve your employees in action planning

5. Ability to generate ideas from a benchmark list of actions


Employee Engagement will be integrated into:− OHRP Profile − Individual Development Plan (IDP)

Key Changes for 2011/12 OHRP include: − For each Manager, the Lenovo Listens’ Engagement Score

and Management Index Score replaces the Q12 score

− OHRP Executive Summary “highlights and lowlights” section will include your Employee Engagement results

− Manager Action Plans will be included in OHRP deck and discussed during the individual reviews

Linkage to OHRP


Manager Support3 Manager Trainings: Step 1: Understand the Report

Step 2: Interpret and Communicate Results

Step 3: Plan, Communicate and Track Actions

Feedback Meeting Deck

ActionTracker Tool

Manager Toolkit


Thank people for participating in the survey Share results and engage the team Focus on areas within your control Work with your Manager and HR Partner to

address broader issues Gain alignment and plan actions

Your Role

You make Lenovo Listens come to life…

You are a leader and driver of change at Lenovo

Lenovo Listens Manager Training Executive Summary.

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Transcript of Lenovo Listens Manager Training Executive Summary.