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DR. ENOCK KINARA
E-SERVICESSTIMULATING GROWTH THROUGH
INNOVATION AND ADOPTION OF
TECHNOLOGY
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Content
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Established 1998 by an Act of Parliament,
PCK Operates over 700 branch offices in all rural / urban centers
the 47 counties in the Country
PCK Operates under the UN
mandate of Universal Service
Obligation (USO)
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Nature of business
Collect and make payments
of about USD 12 Million in a
month
on behalf of our clients
Amongst our partners are Banks,
DTMs, GOK, Payrolls, utility
companies amongst others
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Trusted
Website
Payment
Delivery
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The dot Post TLD Sponsored by UPU
Secured DNSEC
Online shopse.g. (www.duka.ke.post)
KYC Policy established
Order / Delivery Consolidation
Facilitate shared resources &infrastructure`
Trusted Websites
http://www.duka.ke.post/http://www.duka.ke.post/7/30/2019 Kenya Post Sadc Presentation
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ATM Mobile Call CenterPOS
DIASPORA / MERCHANTS
Front End
Internet
ISO8583 Switch
BANKS / DTMF UTILITIES/GOK/PAYROLLS TELECOs
Back
Office
Transaction
Management
Reconciliation
Clearing &
SettlementPOS /ATM
Management
Card
Management
Instant MIS
Reports
Back
Office
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Future ObjectivesTrusted - payment
Mobile Wallets
Interbank operability
Direct Merchant
/ Bank payment
Regional Revenue Authority
settlements
Courier Agent POS
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Digital Certifications
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Affordable / secure / reliable delivery
Systems / Standards
- NAS
- Track & Trace
- Routing & vehicle
- Drop of points
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Challenges
1. Infrastructure costs i.e
;hardware,software,power,broadband
2. Capacity i.e ; manpower to roll out e - systems
3. Standards: the standards must be global for
inter operability and it takes time to agree on
standards
4. Legal framework e.g cyber security gaps
5. Bureaucracy e.g ,setting up of Private Public
Partnerships must be authorized by
Government
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Future ObjectivesQuestions & Answers
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